Experience

SUMMIT One Vanderbilt

• United States
• Travel Arrangements
• 1 - 100 Employee

• Box Office Manager

  • May 2021 - Present



DDG

• Belgium
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Head Concierge

  • Nov 2020 - May 2021



City Experts New York

• Marketing and Advertising

• Director Of Operations

  • Feb 2014 - Mar 2020

  Responsible for increasing sales and revenue by strategizing and implementing goals and effective sales practices across all channels.Oversee the daily operations of 48 concierge desks with a team of 110 concierges.Develop and train Sales Managers in order to manage the business effectively while achieving sales targets.Conduct weekly revenue meetings to ensure that hotels generated productive room bookings and were positioned correctly within the market based on client services.Responsible for implementing new commission infrastructure to maximize motivation and profitability; that translated to a 25% increase in key performance metrics, while cutting labor expense

• Concierge Manager

  • Apr 2011 - Feb 2014

  Developed competitive promotions, pricing schedules, forecasts.Managed a team of 100+ concierges appointed to various hotels throughout Manhattan.Oversaw all aspects of daily operations including attendance, sales, customer service, and promotions to support and direct the entire team.

• Concierge Supervisor

  • Nov 2010 - Apr 2011

  Delivered high level of customer service.Set and tracked goals for the concierge team.Trained new team members on good practices and sales strategies