Ricardo Carrasco
Latin America Lead at Pond Foundation- Claim this Profile
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English Native or bilingual proficiency
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French Elementary proficiency
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Spanish Native or bilingual proficiency
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Japanese Elementary proficiency
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German Elementary proficiency
Topline Score
Bio
Michaelin Xavier
Working with Ricardo for over 1 year in a remote field has been a beautiful journey indeed and one of the main reasons is him. He is the best kind of colleague, intuitive, active listener, analytical and empathetic. During my time of work, I can always rely on both management queries or the mental support I needed. Always portrayed a reliable leadership quality, always willing to explain with the tools needed. With the right amount of space and guidance needed at work while struggling with any issue, he has been a great support for me and the team. Portrays great teamwork and team unity skills and keeps the team motivated. He is the consummate professional and he navigates even tense discussions with grace.He is indeed a great asset to anyone who is working with him or who has known him.
Daniel Lima
Ricardo is always ready to help his customers and his team. What I really like is that he tackles all problems with a smile in the face. This tranquility really helps to deescalate issues and get his team focused. Another great quality about him is his drive to learn more and improve himself, he already master a lot of skills but he is not stopping there and reinventing himself everyday. It is a pleasure to be working with him on the same company!
Michaelin Xavier
Working with Ricardo for over 1 year in a remote field has been a beautiful journey indeed and one of the main reasons is him. He is the best kind of colleague, intuitive, active listener, analytical and empathetic. During my time of work, I can always rely on both management queries or the mental support I needed. Always portrayed a reliable leadership quality, always willing to explain with the tools needed. With the right amount of space and guidance needed at work while struggling with any issue, he has been a great support for me and the team. Portrays great teamwork and team unity skills and keeps the team motivated. He is the consummate professional and he navigates even tense discussions with grace.He is indeed a great asset to anyone who is working with him or who has known him.
Daniel Lima
Ricardo is always ready to help his customers and his team. What I really like is that he tackles all problems with a smile in the face. This tranquility really helps to deescalate issues and get his team focused. Another great quality about him is his drive to learn more and improve himself, he already master a lot of skills but he is not stopping there and reinventing himself everyday. It is a pleasure to be working with him on the same company!
Michaelin Xavier
Working with Ricardo for over 1 year in a remote field has been a beautiful journey indeed and one of the main reasons is him. He is the best kind of colleague, intuitive, active listener, analytical and empathetic. During my time of work, I can always rely on both management queries or the mental support I needed. Always portrayed a reliable leadership quality, always willing to explain with the tools needed. With the right amount of space and guidance needed at work while struggling with any issue, he has been a great support for me and the team. Portrays great teamwork and team unity skills and keeps the team motivated. He is the consummate professional and he navigates even tense discussions with grace.He is indeed a great asset to anyone who is working with him or who has known him.
Daniel Lima
Ricardo is always ready to help his customers and his team. What I really like is that he tackles all problems with a smile in the face. This tranquility really helps to deescalate issues and get his team focused. Another great quality about him is his drive to learn more and improve himself, he already master a lot of skills but he is not stopping there and reinventing himself everyday. It is a pleasure to be working with him on the same company!
Michaelin Xavier
Working with Ricardo for over 1 year in a remote field has been a beautiful journey indeed and one of the main reasons is him. He is the best kind of colleague, intuitive, active listener, analytical and empathetic. During my time of work, I can always rely on both management queries or the mental support I needed. Always portrayed a reliable leadership quality, always willing to explain with the tools needed. With the right amount of space and guidance needed at work while struggling with any issue, he has been a great support for me and the team. Portrays great teamwork and team unity skills and keeps the team motivated. He is the consummate professional and he navigates even tense discussions with grace.He is indeed a great asset to anyone who is working with him or who has known him.
Daniel Lima
Ricardo is always ready to help his customers and his team. What I really like is that he tackles all problems with a smile in the face. This tranquility really helps to deescalate issues and get his team focused. Another great quality about him is his drive to learn more and improve himself, he already master a lot of skills but he is not stopping there and reinventing himself everyday. It is a pleasure to be working with him on the same company!
Credentials
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Foundations of Project Management
GoogleDec, 2022- Oct, 2024 -
EF SET English Certificate 94/100 (C2 Advanced)
EF Standard English Test (EF SET)Apr, 2022- Oct, 2024 -
Python for Genomic Data Science
CourseraSep, 2017- Oct, 2024
Experience
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Pond Foundation
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Switzerland
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Environmental Services
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1 - 100 Employee
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Latin America Lead
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Sep 2023 - Present
I will be spearheading the start of TPF operations for the Spanish-speaking world. I will be spearheading the start of TPF operations for the Spanish-speaking world.
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Sirius Support
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United Kingdom
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Outsourcing/Offshoring
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1 - 100 Employee
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Customer Support Manager
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Jun 2022 - Jul 2023
I built and managed a completely international, remote, and asynchronous team, providing multilingual professional services to a wide portfolio of clients including Translation LLC., BarkingLabs Corp., HPH/NOBO Corporation, WHATIF F&I PTE LTD, among others.I onboarded and directed the initial knowledge transfer for all my customers, while internally overseeing the development of all operational process assets, and training the personnel who would provide the required services, achieving significant growth in revenue with all customers during my tenure.As a manager, I highly focused on building lasting and meaningful relationships with my teammates as the cornerstone of our success. Show less
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Customer Service Specialist
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Nov 2021 - Jun 2022
I worked providing Knowledge Management, Instructional Design, and Support Quality Assurance services for Sirius Support's clients.
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Trilogy
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Human Resources Services
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1 - 100 Employee
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L1 Customer Support Agent
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Jul 2020 - Feb 2021
I was in charge of providing 24x7 global remote support for the company's clients using Zendesk. This full-time role was completely remote and required constant learning, chat and video calls with managers, teammates and subject matter experts from all over the world, as well as meeting deadlines and maintaining very high productivity and quality requirements. I was in charge of providing 24x7 global remote support for the company's clients using Zendesk. This full-time role was completely remote and required constant learning, chat and video calls with managers, teammates and subject matter experts from all over the world, as well as meeting deadlines and maintaining very high productivity and quality requirements.
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Technical Writer, Instructional Designer
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Nov 2018 - Oct 2019
I was in charge of curating and creating knowledge base articles for the company's extensive and ever-growing product catalog. I was also in charge of creating and curating instructional articles for all new agents providing customer support for the company's products. This full-time role was completely remote and required constant learning, chat and video calls with managers, teammates and subject matter experts from all over the world, as well as meeting deadlines and maintaining very high productivity and quality requirements. Show less
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Bitcoin.com
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Saint Kitts and Nevis
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Technology, Information and Internet
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100 - 200 Employee
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News Writer
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Oct 2018 - Nov 2018
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BitRates
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Journalist
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Nov 2017 - Oct 2018
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Education
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2023 - 2025
Universidad de Palermo
Masters in Business Administration, Business Administration, Management and Operations -
2006 - 2017
Universidad de los Andes (VE)
Bachelor of Science - BS, Biology/Biological Sciences, General -
2008 - 2009
Carlos Soto Institute of Culinary Arts
International Cuisine Diploma, Culinary Arts/Chef Training
Community
