Experience

Target Distribution Cntr
• United States
• Retail
• 1 - 100 Employee
• Operations Manager

  • Mar 2020 - Present

Fanatics, Inc.
• United States
• Performing Arts
• Operations Supervisor

  • Sep 2017 - Mar 2020


Amazon.com

• United States
• Retail
• 100 - 200 Employee

• Area Manager

  • Oct 2014 - Aug 2017

   Servant leader to 80-150 associates with the help from two assistant managers during 10-12 hour shifts. Communicates policies to Associates and acts as the primary information source for the team, maintaining compliance and consistency and taking corrective action when needed.  Creates, manages and supports recognition and communication programs to encourage achieving performance goals. During 2015 holiday season, the entire fulfillment center achieved goal of processing one million packages during one 24 hour shift. No other fulfillment warehouse has achieved this milestone. Accomplishment was recognized by CEO via companywide communication.  Participated in a five member team to assess the financial viability of deploying a new automated machine. Calculated the cost impact of losing a few seconds during a picking request with extrapolation to a 24 hour shift, one month, and full year. Participated in a seven month passport process to spend $800k in project costs. Results were well received by company leadership team. A five year deployment plan for every Amazon fulfillment center has been initiated with a budgeted cost of $2M per warehouse.  Develops performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality. Team was rated #1 in quality for two quarters, #1 in safety during 2015 holiday peak season, and #2 in safety for entire 2015. Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Assistant

  • Feb 2013 - Oct 2015

   Maintained current relationships while developing new business. Promoted cost control initiatives and reviewed branch's P&L statement. Drafted rental contracts and communicated with insurance companies to resolve payment disputes.  Improved rental location ranking from #10 of 15 in the Tampa location to #1 within one year. Overhauled the customer service approach. Entire team contacted recent customers to inquire of rental satisfaction prior to official survey call from corporate customer representatives. Remediated any instances of when customer was not 100% satisfied with experience.  Promoted to assistant manager after completing six month rotational program in four months due to surpassing performance metrics. Averaged 55 hours weekly managing ten trainees and part-time employees. Show less