Ricardo Alarcòn
Technical Support Specialist at Triton Digital- Claim this Profile
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English Professional working proficiency
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French Limited working proficiency
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Spanish Native or bilingual proficiency
Topline Score
Bio
Alexandra Bogdanova
Ricardo was excellent student. I was working with him on Brand Management Project, and his help and knowledge were enormous, which helped us to complete the Project with "D". He is very easy to work with and will prove a great asset to anyone who employs him.
Alexandra Bogdanova
Ricardo was excellent student. I was working with him on Brand Management Project, and his help and knowledge were enormous, which helped us to complete the Project with "D". He is very easy to work with and will prove a great asset to anyone who employs him.
Alexandra Bogdanova
Ricardo was excellent student. I was working with him on Brand Management Project, and his help and knowledge were enormous, which helped us to complete the Project with "D". He is very easy to work with and will prove a great asset to anyone who employs him.
Alexandra Bogdanova
Ricardo was excellent student. I was working with him on Brand Management Project, and his help and knowledge were enormous, which helped us to complete the Project with "D". He is very easy to work with and will prove a great asset to anyone who employs him.
Credentials
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Programming Foundations: Fundamentals
LinkedInAug, 2022- Nov, 2024 -
Python for Non-Programmers
LinkedInAug, 2022- Nov, 2024 -
CSS Essential Training
LinkedInJul, 2022- Nov, 2024 -
Introduction to CSS
LinkedInJun, 2022- Nov, 2024 -
Programming Foundations: APIs and Web Services
LinkedInJun, 2022- Nov, 2024 -
HTML Essential Training
LinkedInMay, 2022- Nov, 2024
Experience
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Triton Digital
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United States
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Software Development
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100 - 200 Employee
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Technical Support Specialist
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Aug 2018 - Present
• Anticipate, identify and resolve complex problems in different Triton products • Provide complete technical support to clients by constantly learning and understanding different tools and Triton products • Work closely with different teams within the organization in order to resolve and improve platform • Identify frequent gaps and patterns for product improvement • Create custom reports and providing analysis • Monitor platforms and servers • Software installation and configuration. • Test, assess, and learn about product updates and new technology. Show less
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Aptos Retail
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United States
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Software Development
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500 - 600 Employee
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Technical Analyst
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Dec 2015 - Mar 2018
• Analyze and resolve issues related to software, hardware, systems and networking for retail applications (POS,Merchandising, Warehouse Management, Planning, Business Intelligence, Quantisense) • Technical support by performing problem assessment, research, isolation and documentation • Interface directly with clients, via email and on phone, to resolve cases within the allocated times • Document incidents within Salesforce ticketing system and Confluence • Conduct scheduled weekly calls with customers to provide feedback regarding open cases Show less
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Software Analyst Queue Manager
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Jan 2015 - Nov 2015
• Distribute incoming inquiries between the members of Software Analyst Team • Coach and help team members with investigations • Lead scheduled internal daily conference calls with head of departments to provide updates regarding open cases• Prioritize and escalate items to ensure that deadlines are met• Technical liason with developers in order reduce the margin of errors in requests and deliveries
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Account Manager
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Jan 2013 - Dec 2014
• Manage multiple projects including new client`s implementation and existing client’s upgrades• Help client consults and train regarding software functionality inquiries• Scope clients’ requests assigning to the appropriate resource and priority• Client relationship management to understand clients’ needs and offer services which can increase company’s revenue and add value into clients’ business
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Banco de Bogotá
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Colombia
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Financial Services
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700 & Above Employee
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International Online Banking Analyst
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Dec 2011 - Jul 2012
• Implement online products features regarding international payment methods: online letters of credit and online payment orders • Product expertise providing client and colleague support regarding new products and features • Conduct installation and test of product’s features • Implement online products features regarding international payment methods: online letters of credit and online payment orders • Product expertise providing client and colleague support regarding new products and features • Conduct installation and test of product’s features
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Terraboost Media
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United States
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Advertising Services
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100 - 200 Employee
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Business Development Analyst
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Sep 2010 - Feb 2011
• Manage the resources of products’ installation to meet the deadlines and assure profitability • Perform marketing research and study of potential clients in Latin America • Manage the resources of products’ installation to meet the deadlines and assure profitability • Perform marketing research and study of potential clients in Latin America
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Ecopetrol
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Colombia
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Oil and Gas
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700 & Above Employee
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Suppliers Performance Analyst
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Sep 2009 - Dec 2009
• Analyse suppliers’ performance and eligibility for contracts • Update and maintaine the suppliers’ database (SAP) • Analyse suppliers’ performance and eligibility for contracts • Update and maintaine the suppliers’ database (SAP)
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Unite Marketing Pty Ltd
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Sydney Area, Australia
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Direct Marketing Leader
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Nov 2008 - Apr 2009
• Analyse and plan merchandising strategies for potential promotional sites • Inventory control, stocking and products delivery to promotional locations • Manage sales team (6 persons), provided training and strategies to accomplish goals • Generate sales team weekly report • Analyse and plan merchandising strategies for potential promotional sites • Inventory control, stocking and products delivery to promotional locations • Manage sales team (6 persons), provided training and strategies to accomplish goals • Generate sales team weekly report
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Colpatria Multibanca del Grupo Scotiabank
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Colombia
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Financial Services
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700 & Above Employee
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Processes Analyst
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Apr 2008 - Jun 2008
• Analyse bank’s processes using Six Sigma methodology. • Identify procedures with higher risks, breaking down problems to determine their cause. • Undertake statistical study through MS Excel. • Provide feedback to feedback to enhance processes • Monitor and report about processes’ improvement. • Analyse bank’s processes using Six Sigma methodology. • Identify procedures with higher risks, breaking down problems to determine their cause. • Undertake statistical study through MS Excel. • Provide feedback to feedback to enhance processes • Monitor and report about processes’ improvement.
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Michelin
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France
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Motor Vehicle Manufacturing
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700 & Above Employee
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Training Division Analyst
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Jan 2007 - Dec 2007
• Managed Inventory of tools and machinery used for the trainings • Quotation and purchase of tools and machinery • Created Michelin’s Training Center database in MS Access • Conducted monthly reports about the divisions’ performance • B to B phone sales of the training portfolio for Michelin’s distributors • Prepared logistics for the trainings (materials, staff and installations) • Contacted facilities for trainings in other cities (equipment rentals, hotels, airlines, etc) • Managed Inventory of tools and machinery used for the trainings • Quotation and purchase of tools and machinery • Created Michelin’s Training Center database in MS Access • Conducted monthly reports about the divisions’ performance • B to B phone sales of the training portfolio for Michelin’s distributors • Prepared logistics for the trainings (materials, staff and installations) • Contacted facilities for trainings in other cities (equipment rentals, hotels, airlines, etc)
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Reincar Distribuciones S.A
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Colombia
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Inventory Assistant
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Jan 2002 - Dec 2006
• Inventory control. • Analysed products availability and rotation for purchase purposes. • Managed clients’ daily orders. • Liaised with external logistic company for all order requirements. • Updated inventory database (Helisa software) • Resolved customer complaints and inquiries. • Inventory control. • Analysed products availability and rotation for purchase purposes. • Managed clients’ daily orders. • Liaised with external logistic company for all order requirements. • Updated inventory database (Helisa software) • Resolved customer complaints and inquiries.
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Education
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2008 - 2009
Macquarie University
Master of Commerce, International Business/Trade/Commerce -
2002 - 2007
Universidad Externado de Colombia
Bachelor's degree in Business Administration, Business Administration and Management, General -
1991 - 2001
Agustiniano Norte School
High school
Community
