Ricardo Acevedo

Information Technology Support Specialist at Cypress Healthcare Consultants
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Contact Information
us****@****om
(386) 825-5501

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Credentials

  • MTA: Networking Fundamentals - Certified 2018
    Microsoft
    Sep, 2018
    - Oct, 2024
  • MTA: Security
    Microsoft
    Jul, 2018
    - Oct, 2024
  • Linux Essentials
    Linux Professional Institute
    Jun, 2018
    - Oct, 2024
  • MTA: Windows Server Administration Fundamentals
    Microsoft
    Jun, 2018
    - Oct, 2024
  • CompTIA IT Operational Specialist
    CompTIA
    Jan, 2018
    - Oct, 2024
  • CompTIA Server +
    CompTIA
    Nov, 2018
    - Oct, 2024
  • CompTIA Network Infrastructure Professional – CNIP
    -
    Nov, 2018
    - Oct, 2024
  • CompTIA Network +
    CompTIA
    Oct, 2018
    - Oct, 2024
  • CompTIA A+
    CompTIA
    Sep, 2018
    - Oct, 2024
  • MTA: Mobility and Device Fundamentals - Certified 2018
    Microsoft

Experience

  • Cypress Healthcare Consultants
    • United States
    • Insurance
    • 1 - 100 Employee
    • Information Technology Support Specialist
      • Nov 2019 - Present

      • Implemented and maintained NextGen Anit-Virus Software Crowd Strike. • Implemented and Maintained Cisco Firepower 5506 & 1000 series Software and improve security. • Set up AD user accounts and set permissions to file shares and vpn profiles and groups. • Maintained IT inventory and costs analysts of a new employees • Setup and maintained network shared folders. • Setup and maintained Cisco VPN Client. • Added computers to the Domain. • Maintained and maintenance 3 onsite Physical Servers. • Setup networks share off site Backups. • Resolved day to day tickets. • Worked in tandem with eh CEO and CFO for our security policy. • Co-Authored the Security Policy for Cypress Healthcare Consultants • Purchased many Computers and Accessories due to the needs of the company. • Diagnosed and Resolved network failure of switches and routers. • Maintain and Backup SOL Database MVP. • Diagnosed and resolved host of issues remotely using verbal communication or remote desktop tools to resolve cases in a timely matter. • Had weekly meetings with the CFO and CEO on Cyber Security with reports of how many phishing attempts and malware or ad aware etc. • Wrote KB Articles on virus containment and extraction or deletion. • Server room had climate control of 69 degrees Fahrenheit to keep servers from overheating. • Had redundancy and load balancing between all 3 servers. • Changed ISP equipment to fiber AZDA Demarc Show less

  • CBRE
    • United States
    • Real Estate
    • 700 & Above Employee
    • IT Support Specialist
      • Apr 2019 - Nov 2019

      • Used Service Now Que to resolve tickets and escalate when necessary • Added KB for steps needed to resolve JLL and JDE tickets and troubleshoot • Troubleshoot all Microsoft office applications especially outlook for lost emails add-ins & login issues • Troubleshoot authentication issues using AD and Azure • Enabled user to use two factor authentication using Windows MFA & SSO • Extensive knowledge on Active Directory adding and removing user form OU’s and groups • Re-imaged Users laptops and desktops with windows 10 Show less

  • CPR Cell Phone Repair
    • United States
    • Retail
    • 100 - 200 Employee
    • Technical Lead
      • Nov 2016 - Jan 2019

      • Supported and troubleshoot remote and local installations of Windows/Mac & Mobile operating systems for Staff and Customers. • Troubleshoot Active Directory authentication issues and solved upper tier escalations. • Saved company money by fixing printers computers and other miscellaneous devices. • Recover data form HDD & SSD by decrypting and implementing redundancy systems. • Removed viruses and saved data on Windows and Mac computers by using various Linux flavors making it more cost effective for the company. • Managed and trained associates to complete workorders make purchase orders and check inventory. • Hired and help interview candidates to ensure the technical goals of employees are met. • Have general knowledge in circuit diagrams and can reverse engineer equipment to meet needs of device repair • Repaired Cellphones from screen repair to motherboard repair. Show less

  • In & Out Smart Repair
    • United States
    • Consumer Electronics
    • 1 - 100 Employee
    • Manager
      • Nov 2014 - Nov 2015

      • Managed and trained associates to complete workorders make purchase orders and make inventory counts. • Hired and help interview candidates to endure the technical goals of employees are met. • Served as technical support by troubleshooting POS systems issue, saving company time and money by at least 20%. • Repaired Cellphones from screen repair to motherboard repair. • Saved company printers Computers and other miscellaneous devices. • Have general knowledge in circuit diagrams and can reverse engineer equipment to meet needs of device repair. • Can diagnose motherboard problems and repair them by soldering parts as needed by device to function. • Recover data form HDD by decrypting and implementing redundancy systems. • Remove viruses and save data on windows computers by using various Linux flavors. • Resolved customers' service and billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Increased sales by % resulting in new sales and growth Show less

Education

  • MyComputerCareer
    Certificate, Information Technology
    2018 - 2018

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