Experience

Iterum Connections | BPO | Contact center | Outsourcing

• Panama
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• BPO Services - Consulting in Business Architecture, Processes, Integration & Digital Transformation

  • Sep 2021 - Present

  • Supported ITERUM on CIO and CISO functions (security compliance, in-premise, off-premises & cloud operation and innovation) as part of the evolution to a multi-site operation in Panama, Colombia, and Jamaica. • Lead effort to reorganize the Project Management Office (PMO) and part of the reengineering of the Project Management and Change Management processes. • Lead effort to restructure the compliance area within the Information Security Unit and prepared with external auditors the 2021-2022 Information Security Compliance Program as related to PCI, HIPAA, SOC2. • Involved with R&D to support the transformation of the solutions unit area with the identification and evaluation of modern technology and platforms to automate process using Artificial Intelligence and Machine Learning tools. • Supported ITERUM on CIO and CISO functions (security compliance, in-premise, off-premises & cloud operation and innovation) as part of the evolution to a multi-site operation in Panama, Colombia, and Jamaica. • Lead effort to reorganize the Project Management Office (PMO) and part of the reengineering of the Project Management and Change Management processes. • Lead effort to restructure the compliance area within the Information Security Unit and prepared with external auditors the 2021-2022 Information Security Compliance Program as related to PCI, HIPAA, SOC2. • Involved with R&D to support the transformation of the solutions unit area with the identification and evaluation of modern technology and platforms to automate process using Artificial Intelligence and Machine Learning tools. Show less