Sales Manager

• Jul 2021 - Present

Logistics Manager

• Sep 2015 - Feb 2021

Executive leader responsible for continuous improvement of long-haul ground logistics routes for national and international makets based on quality and safety certifications such as ISO9001, ISO39000, C-TPAT, and OEA. Operating head for 40% of the total fleet (480 trucks and 1000+ trailers). Responsible for optimizing costs, service, quality, productivity and sales for over $400 million Mexican pesos per year through a solid organizational culture methodology supported by the Shingo Prize model. • Improved route efficiency by focusing on an empty miles strategy which allowed to reduce lost waste from 22% to 13%. • Boosted route profitability by uplifting revenue per mile resulting in a $40 million Mexican pesos rise in gross revenue • Accelerated driver productivity by implementing a successful Fleet Manager strategy / 15% downtime reduction. • Trimble Ovation Award winner for the “Business Intelligence” category 2018. • Effectively managed operational dashboards in order to sustain KPI’s high performance / 95% Service Level / 98% trailer pool inventories. Show less

Project Lead

• Jun 2014 - Sep 2014

• Supervise day-to-day store operations in California, Texas, Arizona and Nevada.• Responsible for organizing and structuring the team to provide 24hr assistance required by the 99¢ Only Stores.• Responsible for building and presenting the weekly operations report to customer.• Appointed to design the onboarding training process for new employees.• Co-creator of the standard operating procedures and knowledge database for the 99¢ Only Stores Project.

Help Desk Specialist

• Nov 2013 - Jun 2014

Top Performer as Help Desk Specialist in the 99¢ Only Stores account.Awarded with the "Star of the Month" TCS recognition in March 2014.Responsible for monitoring and providing real time solutions to operational incidents occurred in over 300 stores across California, Texas, Arizona and Nevada; two mayor distribution centers as well as corporate offices by applying a well-developed sense of urgency along with strong prioritization and multitasking skills, while building up customer rapport through active listening and effective communication skills to ensure customer satisfaction. Show less