Ricardo Silva
Global Market Support at Hostelworld Group- Claim this Profile
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Portuguese Native or bilingual proficiency
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English Professional working proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Credentials
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Google Universal Analytics Essential Training (2020)
LinkedInMay, 2022- Nov, 2024 -
SEO Foundations
LinkedInApr, 2022- Nov, 2024 -
Fundamentals of Digital Marketing
Google Digital GarageMay, 2020- Nov, 2024 -
Jornada Euroescola
European ParliamentOct, 2013- Nov, 2024
Experience
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Hostelworld Group
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Ireland
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Travel Arrangements
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200 - 300 Employee
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Global Market Support
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Sep 2022 - Present
Maintain service levels and response time to almost 18,000 property partners assigned to the property support team. Identifying potential leads and leveraging the same, converting them into product adoption. Assist with market and competitor analysis as required and off projects included. Work directly with CS team and Commercial team to assure teams work in harmony aiming OKRs. Maintain service levels and response time to almost 18,000 property partners assigned to the property support team. Identifying potential leads and leveraging the same, converting them into product adoption. Assist with market and competitor analysis as required and off projects included. Work directly with CS team and Commercial team to assure teams work in harmony aiming OKRs.
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Turismo de Portugal
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Portugal
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Government Administration
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400 - 500 Employee
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Marketing Assistant
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Mar 2022 - Sep 2022
Organized and monitored promotional activities that successfully lead to an increase of overnight stays in Portugal from Ireland in the QI 2022. Researched and created newsletter and reports that contributed for the travel BI platform by Visit Portugal. Performed market research in the tourism sector and presented the data using Microsoft PowerBI platform. Organized and monitored promotional activities that successfully lead to an increase of overnight stays in Portugal from Ireland in the QI 2022. Researched and created newsletter and reports that contributed for the travel BI platform by Visit Portugal. Performed market research in the tourism sector and presented the data using Microsoft PowerBI platform.
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Ondina Guest Hous
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Ericeira, Lisbon, Portugal
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Digital Marketing Manager
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Apr 2018 - Sep 2018
-Design and oversee all aspects of the digital marketing department including marketing database, email, and display advertising campaigns. -Plan digital marketing campaigns, including web, email and social media. -Maintain social media presence across all digital channels. -Evaluate important metrics that affect website traffic and target audience. -Teamworking to brainstorm new and innovative marketing strategies. -Design and oversee all aspects of the digital marketing department including marketing database, email, and display advertising campaigns. -Plan digital marketing campaigns, including web, email and social media. -Maintain social media presence across all digital channels. -Evaluate important metrics that affect website traffic and target audience. -Teamworking to brainstorm new and innovative marketing strategies.
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Manly Wharf Bar
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Sydney, New South Wales, Australia
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Bartender
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Mar 2017 - Sep 2017
-Preparing alcoholic and non - alcoholic beverages for costumers. -Maintaining an appropriate communication with a variety of costumers. -Preparing alcoholic and non - alcoholic beverages for costumers. -Maintaining an appropriate communication with a variety of costumers.
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Education
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2019 - 2021
Aalborg University
Master's degree, International Marketing -
2016 - 2016
University of Zagreb/Sveuciliste u Zagrebu
Erasmus Exchange Programme, International Economics -
2013 - 2016
ISCTE Business School
Bachelor's degree, Business Administration and Management, General
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