Experience

Khimji Ramdas LLC

• Oman
• Wholesale
• 700 & Above Employee

• Operations Executive

  • Feb 2017 - Present

  • Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.• Deal with customer enquiries and aim to meet their expectations• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules.• Liaise with visa companies, submit and compile visa applications, work to deadlines.• Coordinate, supervise and implement every aspects of travel arrangements for employees, managements, and visitors.• Maintain and update centralized travel booking ledger for the business as well as customer travel.• Provide daily and monthly sales reports to the management. • Coordinate bookings, invoices and reconciliation to Accounts Department • Deal with occurring travel problems, complaints or refunds• Enter data into our software and maintain client files• Network with tour operators



Bon Tours

• Administrator Cum Reservation Executive

  • Sep 2011 - Feb 2017

  • Assist clients in finding travel package deals for their needs.• Aid clients with reservations, transfers, changes, and cancellations• Book inbound and outbound reservations for Hotel, Transfers, Tours, Meet & Assist, and Cars.• Secure new client sales and retention through customer service provided• Create service contracts for group travel.• Provide alternatives for customer travel.• Coordinating with sales department and clients for materialization of booking inquiries and problem solving.• Ability to work under pressure and multi-tasking.• Provides excellent customer service to new and repeated clients.Golf Reservations Executive• Handle golf and tee times inquiry through email / phone from the clients, mostly European.• Book appropriate tee times for all guaranteed reservations while following all guidelines for bookings.• Responsible for learning and thoroughly understanding all packages offered by Golf Hotels to make the best recommendations to our guests.• Making attractive Golf Packages suitable for client’s requirement. • Place outgoing sales calls to past guests for rebooking future business as directed.• Maintain good relationship with all the UAE golf clubs.

• Reservations Agent

  • Jul 2011 - Sep 2011

  • Assist clients in finding travel package deals for their needs.• Aid clients with reservations, transfers, changes, and cancellations• Book inbound and outbound reservations for Hotel, Transfers, Tours, Meet & Assist, and Cars.• Secure new client sales and retention through customer service provided• Create service contracts for group travel.• Provide alternatives for customer travel.• Coordinating with sales department and clients for materialization of booking inquiries and problem solving.• Ability to work under pressure and multi-tasking.• Provides excellent customer service to new and repeated clients.Golf Reservations Executive• Handle golf and tee times inquiry through email / phone from the clients, mostly European.• Book appropriate tee times for all guaranteed reservations while following all guidelines for bookings.• Responsible for learning and thoroughly understanding all packages offered by Golf Hotels to make the best recommendations to our guests.• Making attractive Golf Packages suitable for client’s requirement. • Place outgoing sales calls to past guests for rebooking future business as directed.• Maintain good relationship with all the UAE golf clubs.



Cyber City Teleservices Inc.

• Customer Service Representative

  • Oct 2007 - Jun 2011

  • Deliver world class customer service and build customer satisfaction and loyalty.• Provide effective and timely resolution of a range of customer inquiries.• Strive for one-call resolution of customer issues. • Complete ongoing training to stay abreast of product, service and policy changes.• Strike a positive and cooperative tone with both customers and co-workers.• Demonstrate best judgment in the disbursement of adjustments and credits. • Deliver world class customer service and build customer satisfaction and loyalty.• Provide effective and timely resolution of a range of customer inquiries.• Strive for one-call resolution of customer issues. • Complete ongoing training to stay abreast of product, service and policy changes.• Strike a positive and cooperative tone with both customers and co-workers.• Demonstrate best judgment in the disbursement of adjustments and credits.