Experience

CLAREMONT FOODS LLC

• United States
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Inventory Control Specialist

  • Aug 2021 - Present



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Sep 2016 - Feb 2023

  • Responsible for managing hardware maintenance contracts.• Primary contact for hardware break/fix escalations & maintenance approvals.• Provide Hard Drive Retention support; responsible for scheduling hard drive audits and destructions.• Account Supported: Anthem, American Express, AT&T, Case New HollandKey Highlights: - Successfully renewed Hardware Maintenance DOU contact with expiring account - Assisted in the implementation of Data Security across several accounts. Show less

• Account Team Lead

  • Feb 2000 - Sep 2016

  • Responsible for managing team schedules and work assignments. Team of 8-13 people per Account.• IT Point of contact: New employee setup & orientation, machine refresh & disposal, and account training.• Accounts Supported: Amtrak, Bank of America, Morgan Stanley, IBM CloudKey Highlights: - Helped design and implement 3rd Shift schedule and work processes. - Assisted several Project Managers with contract renewals, HWMA escalations, and other Project Manager-related tasks.

• Customer Service Representative

  • Feb 2000 - Mar 2011

  • Manage and monitor field engineer’s work tasks, acting as liaison to the Client for escalations, updates, etc.• Assisted with new employee training and new process roll-out.• Accounts Supported: Avaya, Honeywell, Circuit City, Lance, Lucent, Amtrak, Diageo, AXAKey Highlights: - 2005 Assigned Row Lead; point of contact for assistance/escalations. - Process Document author and editor.