SVP, Merchant Services Pricing Executive

• Feb 2019 - Present

Recruited to participate in the start-up and developing infrastructure for Bank of America's Merchant Services line of business with ownership of all Pricing related strategy and operations. This included developing pricing methodologies, profitability metrics, reporting, and pricing related controls across all customer segments.

SVP, Consumer & Small Business Deposit Revenue Executive

• Dec 2010 - Feb 2019

Recruited to return to the Consumer Deposits organization and oversee a team with the overarching goal of conducting a deep analysis of consumer behavior trends following the passage of Regulation E and the Durbin Amendment, legislation that reduced overdraft and debit card fees by more than 60%. Manage more than $4B in non-interest deposit revenues by identifying trends in consumer behavior, developing strategy for fee refunds and waivers, as well as pricing strategy development and… Show more Recruited to return to the Consumer Deposits organization and oversee a team with the overarching goal of conducting a deep analysis of consumer behavior trends following the passage of Regulation E and the Durbin Amendment, legislation that reduced overdraft and debit card fees by more than 60%. Manage more than $4B in non-interest deposit revenues by identifying trends in consumer behavior, developing strategy for fee refunds and waivers, as well as pricing strategy development and implementation.

SVP, Commercial Banking Marketing Executive

• Jul 2009 - Dec 2010

Transitioned to a marketing role to develop BOA’s reputation as a thought leader and repository of resources for small and medium sized businesses while increasing the sophistication of BOA’s marketing to these businesses. Overarching goal was to deepen and enhance business relationships with small but growing businesses by demonstrating unique value and insights. Owned and managed annual marketing plans for Commercial Banking Regions with over $6B in annual revenue.

SVP, Affinity Banking Business Development Executive

• Nov 2006 - Jun 2009

Led an initiative to create a new sales and marketing channel, affinity banking, as a new account acquisition and lead generation tool. Oversaw a lean team of 6 professionals in matrix environment. Developed partnerships and customized programs with group logos/collateral for each affinity bank account/credit card. Created messaging and worked with marketing and sales to sell the programs via direct mail. Managed existing partner optimization and/or termination, new partner acquisition, and… Show more Led an initiative to create a new sales and marketing channel, affinity banking, as a new account acquisition and lead generation tool. Oversaw a lean team of 6 professionals in matrix environment. Developed partnerships and customized programs with group logos/collateral for each affinity bank account/credit card. Created messaging and worked with marketing and sales to sell the programs via direct mail. Managed existing partner optimization and/or termination, new partner acquisition, and partner financial modeling/compensation. Partnered with customer segment teams (Military, Student, Hispanic) to integrate Affinity programs.

Senior Vice President, Consumer Deposits Transition

• Feb 2006 - Nov 2006

Selected to lead the process of migrating affinity branded deposit programs from various platforms to BOA’s standard platform following BOA’s purchase of MBNA. Combined deposit portfolio of the programs was $15B and included the Airline Pilots Association, NEA, and AAA. Renegotiated program contracts and developed communication and cross-sell procedures for customers of each affinity program.

SVP, Product Management Executive

• Mar 2004 - Feb 2006

Recruited and retained through two acquisitions (Fleet Boston & National Processing Company) to oversee product management/development functions for Bank of America’s merchant acquiring line of business. Built and led a team that grew from 7 to 28 professionals and managed a $110MM P&L related to secondary products including point of sale terminals, gift card programs, and additional card types (Amex, Discover, Diners, & JCB).

Board Member

• Feb 2018 - Present

The mission of Refugee Support Services of the Carolinas, Inc. is to facilitate programs and intercultural relationships that promote self-sufficiency skills to refugees, empowering them to thrive in American society through our various programs, including Refugee Help Centers, educational programs, and occasional special events. The mission of Refugee Support Services of the Carolinas, Inc. is to facilitate programs and intercultural relationships that promote self-sufficiency skills to refugees, empowering them to thrive in American society through our various programs, including Refugee Help Centers, educational programs, and occasional special events.

Trustee

• Nov 2012 - Dec 2018

Instructor (Part-time), Dept of Accounting & Economics

• Aug 2007 - Dec 2007

Senior Vice President, Director of Product & Customer Operations, Merchant Services

• Oct 2000 - Feb 2004

Managed all product management, pricing, marketing and customer servicing functions for Fleet Bank’s merchant acquiring business. Collaborated with Small Business, Commercial and Treasury businesses to integrate credit card acceptance into comprehensive payment product line. Managed all product management, pricing, marketing and customer servicing functions for Fleet Bank’s merchant acquiring business. Collaborated with Small Business, Commercial and Treasury businesses to integrate credit card acceptance into comprehensive payment product line.

AVP, Affinity Management

• Apr 1999 - Sep 2000

Recruited to Kessler after developing a strong relationship with the company while at Household. Built affinity programs with both brick and mortar and e-commerce partners for a new client, Fleet Credit Card Services. Contributed to Fleet’s acquisition of affinity portfolios from Household International. Recruited to Kessler after developing a strong relationship with the company while at Household. Built affinity programs with both brick and mortar and e-commerce partners for a new client, Fleet Credit Card Services. Contributed to Fleet’s acquisition of affinity portfolios from Household International.

Home Equity Business Development Manager

• Mar 1998 - Mar 1999

Leveraged new real-time decision capability to explore new partnerships that would enable marketing home equity loans through a wide range of channels including home remodeling associations and auto dealerships. Leveraged new real-time decision capability to explore new partnerships that would enable marketing home equity loans through a wide range of channels including home remodeling associations and auto dealerships.

Senior Credit Card Product Manager

• Nov 1994 - Feb 1998

Managed the acquisition and integration of new affinity partners into Household’s Affinity Marketing Program. Worked with affinity partners on program marketing and day-to day-management of credit card portfolio. Managed all new account acquisition activities for The GM MasterCard. Collaborated with General Motors to set new account strategies and develop annual marketing plan. Managed the acquisition and integration of new affinity partners into Household’s Affinity Marketing Program. Worked with affinity partners on program marketing and day-to day-management of credit card portfolio. Managed all new account acquisition activities for The GM MasterCard. Collaborated with General Motors to set new account strategies and develop annual marketing plan.