Social Media Intern

• Feb 2023 - Present

Brand Associate

• Nov 2022 - Present

Service Partner

• Jun 2021 - Dec 2021

● Increased customer loyalty and retention by providing excellent service and assistance to over 500 customers on a daily basis ● Managed the flow of thousands of products from the back stock and returns areas to the shelves and to the customers to maintain organization and prevent inventory loss ● Successfully reached sales targets by promoting H-E-B-branded products and sales promotions to customers to increase sales for the company and increase customer satisfaction ● Increased customer loyalty and retention by providing excellent service and assistance to over 500 customers on a daily basis ● Managed the flow of thousands of products from the back stock and returns areas to the shelves and to the customers to maintain organization and prevent inventory loss ● Successfully reached sales targets by promoting H-E-B-branded products and sales promotions to customers to increase sales for the company and increase customer satisfaction

Communications Director

• May 2021 - Dec 2021

● Collaborated closely with the marketing director to create an online presence that simultaneously attracted the target audience and kept followers engaged ● Increased member attendance at events by over 25% by communicating event details through interactive social media content that was well-received by followers ● Created visually pleasing graphics using Adobe Photoshop, Adobe Lightroom, and Canva to promote the organization and attract members ● Collaborated closely with the marketing director to create an online presence that simultaneously attracted the target audience and kept followers engaged ● Increased member attendance at events by over 25% by communicating event details through interactive social media content that was well-received by followers ● Created visually pleasing graphics using Adobe Photoshop, Adobe Lightroom, and Canva to promote the organization and attract members

Electronic Communications Director

• Dec 2019 - Dec 2021

● Managed a communications marketing team of 6 to create and approve content and campaigns that targeted our audience and attracted potential new members● Managed chapter social media channels, analyzed content performance, and implemented new tactics and initiatives that increased engagement by over 40%● Coordinated chapter video and photo shoots to produce content that would optimize campaigns and drive online engagement

Videographer

• Dec 2018 - Nov 2020

● Assisted the marketing vice president by shooting video footage at all major events to create video shorts that would support campaigns and attract members● Coordinated creative video shoots by pulling together thematic mood boards to inspire unique and authentic video content for the organization● Managed video files, organized a video shoot timeline, and edited footage with Adobe Premiere to create promotional recruitment videos that would recruit 80+ new members to the organization

Server

• Dec 2017 - May 2018

● Delivered exceptional service to customers to increase the number of repeat customers and drive sales for the company ● Greeted and assisted 50+ customers daily in a friendly manner to provide customers with a positive experience and increase the brand reputation ● Was recognized as a team leader through consistent praise from supervisors ● Trained new hires to ensure work was done in accordance with company policies and best practices ● Delivered exceptional service to customers to increase the number of repeat customers and drive sales for the company ● Greeted and assisted 50+ customers daily in a friendly manner to provide customers with a positive experience and increase the brand reputation ● Was recognized as a team leader through consistent praise from supervisors ● Trained new hires to ensure work was done in accordance with company policies and best practices