Experience

Securities & Trading Technology

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• System Support Analyst

  • Nov 2020 - Present



Kindle Insurance Technologies

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Client Consultant

  • Nov 2019 - Oct 2020

  First level systems support for well-established Insurance Policy administration system (KIT). Java and SQL based systems. First point of contact and assisting and resolving daily system queries and issues. Identifying types of queries such as new projects, bugs, user support etc. Managing projects such as configuring new products, bug fixes and new development requests. Communicating with stakeholders (clients) to obtain information on queries and requests. Replicating and testing user queries and fixes. Composing weekly reports to identify movement of queries/requests. Prioritizing and Business Analysis position within Kindle. Show less



Concourse IT

• South Africa
• Insurance
• 1 - 100 Employee

• Team Lead Senior Support Analyst

  • Jun 2019 - Oct 2019

  Second level systems support and Support Team Leader. Resolving 2nd level issues/requests on Concourse Short term Insurance Policy and Claims administration Systems (Nimbis,ROC, Rapido, Oscar, Renasa Blackbox) The Systems are Java and SQL based. Mostly issues are resolved by me, with SQL scripting/querying in production to find the faults, and then correcting the issues in the Database that causes system errors encountered by the User. Requests of reports are also handled, whereby Queries are written and these queries are then used for the basis of Reports being built into the system by the development Team. Integration issues are also being handled whereby external third party Systems need to Integrate with ROC or Nimbis (XML and API). Analyzing User/Client Requirements and Building/Testing products on Nimbis, built for their requirements. Project managing the resolution of Bugs/Issues requiring development input. Another element also has to do with Training and Assisting the team who report to me, to enable them to quickly and more accurately resolve issues on first level. Show less

• Software Support Agent

  • Jul 2017 - Jun 2019

  First level systems support (Renasa Online Claims system, Nimbis Policy administration system and Oscar policy administration system - that has been discontinued) where issues reported have to be investigated and resolved. The systems are Java and SQL based and requires knowledge of the Insurance business as well as SQL knowledge to resolve database related issues/bugs with queries and scripting or making UI . Analysis of the systems where business as well as systems issues/improvements are raised to development where solutions and feature requests are put through the required channels to be implemented and tested on the systems. BI reporting and client reports created within the database to either be once off or implemented system wide depending on needs. Client relation management and also quality assurance function for assigned VIP clients. Project management of new development/features that are added to the systems. Project management of integration with external systems (Standard Bank portal/CIMS/Flexi/MMX) on a per broker basis. CRM Management of assigned VIP clients where their issues are prioritized and resolved timeously. Show less



Anon IT Solutions

• Boksburg, Gauteng, South Africa

• Support Engineer

  • Dec 2015 - Jun 2017

  Provided on-site and remote Desktop, Network and Server Support to clients in the Province as well as Nationally. Managed off- and onsite backups for clients. Client industries included Engineering and Manufacturing, Accounting, Finance and Media. Applications supported included but not limited to SAP, Syspro, Sage, Evolution, Microsoft Suite, Microsoft Server 2003-2016, MS Echange Server 2003-2016 and Hyper-V Provided on-site and remote Desktop, Network and Server Support to clients in the Province as well as Nationally. Managed off- and onsite backups for clients. Client industries included Engineering and Manufacturing, Accounting, Finance and Media. Applications supported included but not limited to SAP, Syspro, Sage, Evolution, Microsoft Suite, Microsoft Server 2003-2016, MS Echange Server 2003-2016 and Hyper-V