Experience

MARAGE HOMES

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Application Specialist

  • Nov 2022 - Present

  • Installed and configured various software applications, including Microsoft 365 (Teams, Office, Azure), and hardware to ensure seamless IT infrastructure for the mental health service. • Administered network servers and employed advanced technology tools, such as [List relevant tools from the job description], to maintain optimal performance and data security. • Proficiently set up accounts and workstations for staff and clients, delivering tailored IT solutions to meet diverse needs. • Monitored performance metrics and promptly resolved complex process, integration, and access issues in a heterogeneous environment, minimizing system downtime. • Implemented robust security measures, including access controls, backups, and firewalls, to safeguard the mental health service's sensitive data. • Collaborated with cross-functional teams to assess IT infrastructure needs and recommended improvements to enhance application functionality and user experience. • Actively participated in the implementation of information technology and infrastructure projects, leveraging expertise in Application Management and Software configuration. • Conducted comprehensive training programs to educate computer users about basic and specialized applications, empowering them to maximize productivity. Show less



HAMPTON ROADS REGIONAL JAIL

• United States
• Public Safety
• 1 - 100 Employee

• Systems Administrator

  • Jun 2021 - Jan 2022

  • Managed 200 user accounts through active directory and exchange, adhering to stringent regional jail standards. • Skillfully troubleshot and maintained SSL Camera systems, ensuring continuous surveillance throughout the facility. • Conducted seamless imaging for over 100 PCs and Laptops, adhering to high-quality standards. • Efficiently managed inmate data for staff using Keefe software, ensuring data integrity and regulatory compliance. • Configured users through Jailcore Software and mobile devices, implementing robust access controls and streamlined user management. • Collaborated with facility management, vendors, and IT support groups to expedite the support process, using strong communication and technical skills. Show less



International Paper

• United States
• Paper and Forest Product Manufacturing
• 700 & Above Employee

• System Administrator

  • Mar 2020 - Jan 2021

  • Partnered with regional manager and team lead to design the facility's desktop and LAN infrastructure, adhering to industry best practices and business direction. • Meticulously maintained documentation, including inventory, ticket tracking, backup, disaster recovery plans, time tracking, and assigned project work. • Provided second-tier support for PC, server, RF equipment, printers, mainframe applications, and network-attached devices, utilizing advanced troubleshooting skills. • Proactively troubleshot LAN issues and assisted in configuring data, voice, and video systems to ensure optimal performance and connectivity. • Actively contributed to planning, designing, and implementing the facility's data communication infrastructure, employing [List relevant technical skills from the job description]. • Assisted in the creation and administration of security system badges, ensuring access controls were properly managed. • Responded to end-user trouble calls across various locations, meeting defined Response Time goals with a high Ticket Resolution and Closure Rate. • Consistently maintained a high Customer Satisfaction Rating and met tight project task deadlines as defined by Project Management. Show less



Children's Hospital of The King's Daughters

• United States
• Hospitals and Health Care
• 700 & Above Employee

• IT Field Support Technician

  • Feb 2020 - Mar 2020

  • Expertly imaged 150 cloud network computers for all regional CHKD clinics, optimizing performance and productivity. • Conducted comprehensive assessments of CHKD locations throughout Hampton Roads, streamlining Windows migration efforts. • Skillfully performed hardware upgrades through VMware, enhancing clinic efficiency and performance. • Successfully completed imaging and software tasks within a demanding timeline, showcasing strong time management and technical capabilities. • Expertly imaged 150 cloud network computers for all regional CHKD clinics, optimizing performance and productivity. • Conducted comprehensive assessments of CHKD locations throughout Hampton Roads, streamlining Windows migration efforts. • Skillfully performed hardware upgrades through VMware, enhancing clinic efficiency and performance. • Successfully completed imaging and software tasks within a demanding timeline, showcasing strong time management and technical capabilities.



Eastern Data, Inc.

• United States
• Information Technology & Services
• 1 - 100 Employee

• Information Technology Services Specialist

  • Jan 2020 - Feb 2020

  • Successfully facilitated the seamless transition of clients' operating systems, upgrading Windows 7 and 8 PCs to Windows 10. • Skillfully imaged and prepared iMacs for client use, ensuring proper software installation and configurations. • Designed and implemented organizational policies, including security measures and access controls. • Installed and configured various software applications to meet clients' specific business needs. • Led and coordinated end-to-end migration projects, meeting specified deadlines. • Conducted rigorous testing and quality assurance procedures to validate migration success. • Provided comprehensive end-user training and support throughout the migration process. • Maintained thorough documentation of migration processes, policies, and configurations. • Demonstrated exceptional technical troubleshooting skills, swiftly resolving potential issues. • Prioritized client satisfaction, fostering strong, positive relationships with clients. Show less