Senior Information Technology Manager

• Mar 2020 - Present

IT Infrastructure & Security Manager

• Dec 2019 - Present

Infrastructure Administrator

• Oct 2018 - Present

System Administrator

• 2016 - Oct 2018

• Address internal stakeholders’ requests and challenges through expert technical support and educate end users on issue resolution procedures • Execute system monitoring and ensure all key processes are operational • Address system failures through the revision of system and application logs • Responsible for the data center’s full and incremental backups; SME for database restoration • Trusted resource in managing the organization’s Active Directory from creation to suspension of user accounts • Accountable for ensuring all servers are safeguarded by the latest Microsoft security patches • Skillful in building and administering physical servers and creating VMware clusters • Responsible for identifying, enhancing and documenting the guidelines of various internal processes • Responsible for administering Air-Watch through creation of profiles, compliance policies, enrollment of devices on MacOS, Windows and Mobile OS • Responsible for ensuring system and software integrity by adhering to proper security procedures • Trusted representative for AccessLex at SunGard’s Disaster Recovery services • Adhere to infrastructure SLAs through proactive system maintenance • Actively document net new and existing installation and configuration procedures and guidelines • Provide 24/7 on-call technical support Show less

Sr. Technical Support Analyst

• May 2010 - Aug 2016

• Log and track all inbound issues and requests for all internal/external users • Respond to user service requests and resolve outstanding issues • Support the organization’s security administration and printing infrastructure • Responsible for deploying new workstations and printers, install operating system, applications and drivers - configure network properties and hardware • Prevent malicious threats to cyber-attacks through the continuous monitoring and updating of security software • Create an interactive dashboard with live data feeds which collects, analyzes and visually summarizes key web-metrics • Perform troubleshooting and preventive maintenance of company's website • Responsible for network design and custom application development Show less

Information Technology Support Analyst

• Aug 2003 - Apr 2010

• Responsible for vendor integrated web services design through customer collaboration for requirements gathering, goals and design functionalities • Partner with client account managers to categorize web content • Design website graphics icons, banners and audio enhancements in accordance with the copyright laws • Maintain the integrated vendor systems by developing and enforcing web-content and display standards • Install security software to protect the websites against malicious threats, spyware and malware • Present user metrics by collecting, analyzing, and summarizing data points and trends • Perform troubleshooting and preventive maintenance of company's website • Responsible for network design and custom application development Show less