Sleep Program Manager

• May 2023 - Present

Partners with leadership to establish and monitor practice goals: providing quality care, efficient, profitable, and an outstanding patient experience Establishes work procedures and standards to improve efficiency and effectiveness in the sleep department Monitors the sleep study schedule and assists in all aspects of scheduling sleep studies, including retrieving prescriptions, patient information, answering incoming calls, scheduling sleep studies, delivering patient guidance, and confirming appointments to ensure a positive experience Provides weekly sleep metrics to the regional director Conducts monthly staff meetings to review sleep metrics to ensure team is meeting their goals Accountable for maintaining sleep team staff schedule, including coverage, and approving time sheets Supervises, hires, trains, disciplines, and evaluates the performance of staff; ensures performance appraisals are completed Reconciles and investigates patient complaints Leads the activities of assigned sleep services team members by communicating and providing guidance toward achieving department objectives Assists management in administrative duties: training, manage and evaluate direct reports, inventory, equipment maintenance and troubleshooting Oversees infection prevention and compliance with established policies Evaluates and maintains equipment and supplies at an operational level including timely filing of claims on lost, stolen, or damaged equipment Ensures prior authorization and insurance referrals are on file Liaison between the night sleep techs and the day sleep staff and supervise sleep technician setup of any sleep studies conducted overnight (PSG, SPLIT, CPAP, ASV, etc.) in accordance with lab protocols Implement training curriculum with current and new team members Ensures that all relevant registration and CEUs are up to date in compliance with guidelines. Maintains close relationships with sleep doctors, field ops managers, DME’s, and all third-party vendors Show less

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