Experience

Pesonna Tugu Hotel
• Indonesia
• Hospitality
• 1 - 100 Employee
• Sales Administrative Assistant

  • Sep 2018 - Present


Sheraton Hotels & Resorts

• United States
• Hospitality
• 700 & Above Employee

• Guest Relations Officer

  • Sep 2016 - Apr 2018

  1. Handling VVIP or VIP treatment ( FIT or Group ) 2. The Welcome guest when check in and The farewell guest when Check out ask about feedback during stay 3. Give Birthday Surprise treatment to the guests 4. Treatment honeymoon set up in the room 5. Escort guests to the room and explained about the facilities at the hotel 6. Provide long stay treatment to guests who have stayed more than 1 week 7. Courtesy the guest to ask about during stay and ask feedback the guest 8… Show more 1. Handling VVIP or VIP treatment ( FIT or Group ) 2. The Welcome guest when check in and The farewell guest when Check out ask about feedback during stay 3. Give Birthday Surprise treatment to the guests 4. Treatment honeymoon set up in the room 5. Escort guests to the room and explained about the facilities at the hotel 6. Provide long stay treatment to guests who have stayed more than 1 week 7. Courtesy the guest to ask about during stay and ask feedback the guest 8. Giving guests something as an apology to cover guest complaints 9. Handle table manner as hotel tour coordinator 10. Prepare welcome aminities for VVIP or VIP treatment Show less 1. Handling VVIP or VIP treatment ( FIT or Group ) 2. The Welcome guest when check in and The farewell guest when Check out ask about feedback during stay 3. Give Birthday Surprise treatment to the guests 4. Treatment honeymoon set up in the room 5. Escort guests to the room and explained about the facilities at the hotel 6. Provide long stay treatment to guests who have stayed more than 1 week 7. Courtesy the guest to ask about during stay and ask feedback the guest 8… Show more 1. Handling VVIP or VIP treatment ( FIT or Group ) 2. The Welcome guest when check in and The farewell guest when Check out ask about feedback during stay 3. Give Birthday Surprise treatment to the guests 4. Treatment honeymoon set up in the room 5. Escort guests to the room and explained about the facilities at the hotel 6. Provide long stay treatment to guests who have stayed more than 1 week 7. Courtesy the guest to ask about during stay and ask feedback the guest 8. Giving guests something as an apology to cover guest complaints 9. Handle table manner as hotel tour coordinator 10. Prepare welcome aminities for VVIP or VIP treatment Show less



PT ARCS House Jambuluwuk

• Hospitality
• 100 - 200 Employee

• Front Desk Agent

  • Dec 2015 - Sep 2016

• Guest service center

  • Oct 2015 - Dec 2015



PT Grahawita Santika (Santika Hotels & Resorts)

• Indonesia
• Hospitality
• 100 - 200 Employee

• Food Beverage Trainee

  • Mar 2015 - Sep 2015

  On The Job Training FB Service 1. Sequence Of Service 2. Handling Guest Complaint 3. Taking Order and Repeat Order 4. Set Up Table and Set Up Buffet 5. Making Some beverages for Welcome drink 6. Handle telephone of room service Rolling On the job trauning Department Food and Beverage ( Product ) 1. How to make soft roll 2. How to make cake 3. Prepare buffet and coffee break 4. How to make pancake & waffle dough On The Job Training FB Service 1. Sequence Of Service 2. Handling Guest Complaint 3. Taking Order and Repeat Order 4. Set Up Table and Set Up Buffet 5. Making Some beverages for Welcome drink 6. Handle telephone of room service Rolling On the job trauning Department Food and Beverage ( Product ) 1. How to make soft roll 2. How to make cake 3. Prepare buffet and coffee break 4. How to make pancake & waffle dough