Graduate Student in Cyber Security at Edith Cowan University

• Jan 2021 - Present

Cyber Security Graduate Student at Edith Cowan University

• Jan 2021 - Present

Graduate Student Researcher

• Oct 2019 - Jan 2021

Graduate Student

• Jan 2018 - Jan 2021

Graduate Certificate in Social Impact, Master of Business Administration (MBA) Pathway Graduate Certificate in Social Impact, Master of Business Administration (MBA) Pathway

Project Officer (Contract)

• Feb 2014 - Feb 2015

Projects Managed: • Project managed and provided project support on a $13,000,000 new innovative psychological care project. • Project managed sub-projects such as the data provision for independent evaluation. • Managed risks and issues by monitoring, reporting, and implementing controls. • Project managed a separate project: The Emotional Wellbeing Project. Role Overview: • Effectively led the working committee for business improvement of the Patient Care Management System. • Delivered an empathetic, non-judgmental approach to lifestyle, disability issues or cultural differences. • Planned and conducted case management and weekly workshops. • Managed and led the change of version changes of the Patient Care Management System. • Collaboratively partnered with stakeholders at all levels to ensure projects were delivered as expected. • Developed a comprehensive manual for the Patient Care Management System Show less

Transactional Support Advisor

• Jul 2013 - Feb 2014

Role Overview: • Member of the People and Culture Committee consulting with the HR Business Partner • Consistently delivered exceptional customer service when dealing with customers in person and via the telephone. • Holding quality conversations with clients. • Listening and providing an empathetic approach whilst achieving solutions when managing customer concerns. • Helping customers to achieve their financial goals. Role Overview: • Member of the People and Culture Committee consulting with the HR Business Partner • Consistently delivered exceptional customer service when dealing with customers in person and via the telephone. • Holding quality conversations with clients. • Listening and providing an empathetic approach whilst achieving solutions when managing customer concerns. • Helping customers to achieve their financial goals.

Sales and Service Consultant

• Nov 2012 - Jul 2013

Role Overview: • Identified customer needs from a needs-based selling perspective. • Helping customers to achieve their financial goals. • Undertaking a variety of banking duties such as taking Credit Card applications; quoting and fulfilling insurance expectations. • Performed quality assurance checks on credit card and personal loan applications. • Implemented an electronic quality assurance worksheet for personal loans and credit cards. Role Overview: • Identified customer needs from a needs-based selling perspective. • Helping customers to achieve their financial goals. • Undertaking a variety of banking duties such as taking Credit Card applications; quoting and fulfilling insurance expectations. • Performed quality assurance checks on credit card and personal loan applications. • Implemented an electronic quality assurance worksheet for personal loans and credit cards.