Experience

Eight
• United States
• Financial Services
• 1 - 100 Employee
• Product Manager

  • Mar 2023 - Present


ON (madebyon.com)

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Digital Strategist

  • May 2022 - Mar 2023

  In this agency role I am responsible for acting as the voice of our clients and their customers/users, ensuring insight is used to shape every aspect of our digital solutions. I work closely both with our clients and various internal teams at ON, bringing strategic thinking and reason to each project. • Serve as a ‘hands-on’ strategic lead in diverse projects – e.g. tactical planning, content strategy, measurement and optimization, business development proposals, conduct workshops, up-skill clients, etc. • Research current website performance through analytics and investigate current market trends. • Collaborate with the creative & development teams to design and optimise customer experiences across the whole user journey. Show less



Select Car Leasing

• United Kingdom
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Website Lead

  • May 2021 - Sep 2021

  Delivered immediate website optimisation (site speed, SEO & UX) alongside a mid-term roadmap for new functionality of the platform. Worked with key stakeholders at all levels of the business to capture requirements and solve legacy issues. • Migrated development workflow to JIRA & introduced new quality assurance processes. • UX & design reviews for core customer journeys. • Management of 3rd party development team to deliver on functionality roadmap & ongoing site maintenance. Delivered immediate website optimisation (site speed, SEO & UX) alongside a mid-term roadmap for new functionality of the platform. Worked with key stakeholders at all levels of the business to capture requirements and solve legacy issues. • Migrated development workflow to JIRA & introduced new quality assurance processes. • UX & design reviews for core customer journeys. • Management of 3rd party development team to deliver on functionality roadmap & ongoing site maintenance.



Sally Salon Services

• United Kingdom
• Retail
• 200 - 300 Employee

• eCommerce Development Manager

  • Dec 2017 - May 2021

  Responsible for designing and delivering the functionality development roadmap for all the Sally Europe websites on the Salesforce Commerce Cloud platform. I managed a team of designers & front-end developers to deliver on the monthly marketing plan. • Redesigned UK trade & retail websites to improve add to basket conversion, searches and reduce customer service enquiries. • Migrated French & German sites to new eCommerce platform. Launched 4 new eCommerce sites across Europe. Responsible for designing and delivering the functionality development roadmap for all the Sally Europe websites on the Salesforce Commerce Cloud platform. I managed a team of designers & front-end developers to deliver on the monthly marketing plan. • Redesigned UK trade & retail websites to improve add to basket conversion, searches and reduce customer service enquiries. • Migrated French & German sites to new eCommerce platform. Launched 4 new eCommerce sites across Europe.



Yell

• United Kingdom
• Advertising Services
• 700 & Above Employee

• Website Research & Development Lead

  • Sep 2014 - Dec 2017

  Key member of the Digital Product team, contributing to idea generation, technical feasibility and development of website solutions. Managed third party developers prior to successful hand-off of POCs into the process team for volume production scoping.• Proof of Concept tech & build for new products (e.g. eCommerce, apps). Proof of Concept tech & build for propositional value adds to existing products (e.g. Booking systems, reviews etc).• Designed & coded web templates across the product range.• Provided creative guidance to the design quality team.• Project led the delivery of a website creation automation system.• Provided technical consultancy advice and resolution for major platform issues for all Yell website operations. Show less

• Design Team Manager

  • Jul 2012 - Sep 2014

  As manager of the web design team my responsibilities were to ensure we consistently provided quality web designs on time to our customers. • Team and one-on-one design coaching.• Redeveloped a failing top-tier website product by creating the new concept, pitching it to senior management to get approval and working side by side with a developer to implement it into production. This secured an estimate £3,000,000 revenue and delivered a responsive website offering for the product portfolio. Show less

• Product Design Specialist

  • May 2011 - Jul 2012

  Part of specialist web designer team aimed at handling sensitive escalated customers and creating high-end website product designs.• Improved creative performance of company's offshore Indian web team, through on-site training and establishing a new remote onshore feedback processes.

• Web Designer

  • Jul 2010 - May 2011

  One of the first web designers to join the newly established websites department at Yell, helping to establish the product in its infancy.