Experience

Oliver Spencer

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Buyer

  • Dec 2022 - Present



GRENSON SHOES

• United Kingdom
• Apparel & Fashion
• 1 - 100 Employee

• Area Manager

  • May 2016 - Jan 2023

  •Providing a point of contact for all London stores with MD’s. •Organising and coordinating in store events to raise the company profile. Ensuring all aspects of social media through Facebook, Twitter and Instagram are kept up to date with relevant posts to help with Marketing. Creating and launching ideas such us our tie the knot service leading to a sales increase formal shoes throughout our summer season. •Project managing our annual sample sale including recruitment, marketing and operations and logistics, turnover over the 4 days is approx £200,000. •Managing the recruitment whilst also using external companies. Rolling out company training and inductions across the whole of the retail business. Over the last two years managing the team through Covid and the Furlough scheme being reactive to the situation and adjusting the team accordingly through rota management, planning and redundancies. •Delivering Policies and Procedures and the company vision across the retail business to all staff ensuring the company expectations are delivered. •Analyse stock management season on season to help maximise sales through KPI’s, stock management meetings trade reports and customer feedback to ensure we have the right product in the right stores. •Delivering weekly and monthly Trade Reports, Product Analysis and KPI's to company MD's, merchandisers and creative teams based on store performance and sales. •Monthly and weekly store visits ensuring all company standards and guidelines are adhered to. •Scheduling rotas for the whole of the retail business whilst keeping to tight but achievable payroll budgets. •Ensuring all HR & Health & Safety guidelines for London stores are adhered to in line with company policy including all new covid guidelines. •Keeping all stores within the company’s shrinkage percentage through stock take procedures twice a year. Using tools such as weekly stock take spot checks on high value and high-volume product to ensure loss is at minimum.



Urban Outfitters

• United States
• Apparel & Fashion
• 700 & Above Employee

• Operations Manager

  • Nov 2012 - Apr 2016

  •All areas of HR including training, interviews, performance reviews & disciplinary also & meetings. •Motivating staff to help maintain excellent customer service. •Performance analysis using commercial reports. •Weekly, monthly and annual sales/wage and store performance KPI’s to adhere too. •Input and analysis of daily takings. •Deliveries, internal transfers, faulty items & replenishment. •Liaising with VM/Display & area managers to update the departments & reflect seasonal and commercial trends by using footwear, housewares, accessories, apparel, and POS/graphics. •Running all areas of the stores annual stock take ensuring we come under our recommend shrink percentage with accurate payroll spend. •Ensuring all Social Media platforms are kept up to date with relevant posts. •Raising the store profile and brand identity by driving Footfall through quarterly in store events.



The Kooples

• France
• Retail Apparel and Fashion
• 700 & Above Employee

• Store Manager

  • Feb 2012 - Nov 2012

  Duties included, but not limited to: •​Going to our head office in Paris to give input and feedback on upcoming collections. •​Money handling (cashing up, banking and registers) •​Staff management – interviews, training, rotoring,performance reviews & meetings •Motivating staff to help maintain excellent customer service •​Performance analysis ​•​Weekly, monthly and annual sales/wage KPI’s to adhere too. •​Input and analysis of daily takings •​Stock management – deliveries, internal transfers, faulty items & replenishment •Merchandising – liaising with area managers to update store & reflect seasonal and commercial trends by using footwear,accessories, apparel and POS/graphics



Size Inc

• United States
• Advertising Services

• Store Manager

  • Feb 2010 - Feb 2012

  Duties included, but not limited to: •​Store Key Holder •​Going out with Head Merchandizers to liaise with brands. •​Money handling (cashing up, banking and registers) •Motivating staff to help maintain excellent customer service • ​Staff management – All areas of HR including training, interviews, performance reviews & disciplinary also rotoring & meetings •​Performance analysis ​•​Maintaining Weekly, monthly and annual sales/wage KPI targets. •​Input and analysis of daily takings •​Stock management – deliveries, internal transfers, faulty items & replenishment •Merchandising – liaising with area managers to update store & reflect seasonal and commercial trends by using footwear, apparel and POS/graphics •Ensuring all aspects of Social Media eg Facebook, Instagram and Twitter kept upto date.