Experience

AEAS

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Operations Coordinator

  • Nov 2021 - Present



Harvest Box Pty Ltd

• Australia
• Food & Beverages
• 1 - 100 Employee

• Office Manager

  • Mar 2016 - Dec 2021



Sokol Designer Furniture

• Fairfield and South Yarra

• Assistant Manger

  • Jun 2014 - Feb 2016

  Managerial Assistant Sales/ social media content creation and management/ store style consultant/freight logistics. Responsibilities. Customer service Engaging with customers to solve issues with furniture and service needs as well as repairs and replacements Working directly with the General Manager in response to customer service problems both in store and online Liaising with clients via telephone and email to help resolve their after-sale purchase requirements. Freight and logistics Working directly with local and national couriers, along with freight brokers to manage the transport of goods from a lamp to a lounge suite Sourcing and locating companies, attaining quotes and instructing warehouse staff to appropriately pack and send items keeping a keen eye on inventory and availability. Facilitating sales in store, customer referrals and online Building relationships with customers by providing a personalised and enjoyable purchasing experience with welcomed style suggestions Processing a sale from start to close and applying follow up services to create relationships and gain repeat purchases. Styling Working in store and assisting customers with their selection of interior styling; everything from colour schemes to feature pendants to achieve a cohesive look throughout their house. Visual merchandising Working with the General Manager and Director to create a consistent look throughout the three stores, including optimising new products for the best presentation and subsequent sales. Administrative tasks Processing orders for dispatch, packing and freight Selecting the relevant courier for the specific product to ensure it would arrive at the destination safely and not incur a problem to the customer, or damage the product. Staff training Training new in store staff both interstate and in Melbourne Supporting the staff members throughout their time with the company and answering any questions, no matter how small.