Experience

Gryphon.ai

• United States
• Software Development
• 1 - 100 Employee

• Vice President, SaaS Operations

  • Sep 2023 - Present

• Sr. Director, Cloud Operations

  • Apr 2022 - Sep 2023



DynamicAction (acquired by EDITED)

• United States
• Retail
• 1 - 100 Employee

• Sr. Director, SaaS Operations

  • Jan 2016 - Apr 2022

  Manage the Director of Infrastructure & DevOps and a Senior Operations Engineer; oversee cloud infrastructure, DevOps, scalability, security, product releases, & data operations with Product and Engineering.Own infrastructure maintenance, monitoring tools, and data operations for SaaS product platform on AWS. Lead GDPR and CCPA compliance. Partner with Sales on technical RFPs and CS & Implementation on onboarding & client lifecycle management.Owned corporate IT for as many as 77 employees & 4 offices prior to acquisition by EDITED; managed resources, vendors, and MSPs to support all IT needs. Maintain InfoSec control standards; develop security policies and trainings for employees.Launched DynamicAction as a standalone company in January 2016. Awarded 2017 NRF/Shop.org Digital Retail Startup of the Year. Show less

• Director, SaaS Operations (eCommera)

  • Oct 2012 - Dec 2015

  Co-founded product team within eCommera, and partnered with Product and Engineering to bring conceptual product to maturity on AWS; managed SaaS Ops Architect and Senior Ops Engineer.Led collaboration with Engineering to build cloud infrastructure, DevOps, security, & data operations, including versatile data ingestion, data warehouses, ETL, distributed data processing, & microservice architecture.Collaborated with Product and Engineering on architecture, ops design standards, release engineering, client lifecycle needs, and technology choices for compute resources, databases, file-based data stores, and more. Led capital and operational expenditures, client provisioning, release deployment, change control, 24/7 data operations, monitoring, capacity planning, L2 technical support, and internal tools development. Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Sr. Manager, SaaS Operations - Coremetrics, IBM Software Group / EMM

  • Sep 2010 - Sep 2012

  Coremetrics was acquired by IBM in September, 2010. Led SaaS Operations & service delivery for Coremetrics web analytics products following acquisition by IBM. Managed a team of 16+ (SaaS Ops Engineers, Database Admins, System Admins & Architects) through initial integration with IBM’s Enterprise Marketing Management group and continued expansion of Coremetrics products. Coremetrics was acquired by IBM in September, 2010. Led SaaS Operations & service delivery for Coremetrics web analytics products following acquisition by IBM. Managed a team of 16+ (SaaS Ops Engineers, Database Admins, System Admins & Architects) through initial integration with IBM’s Enterprise Marketing Management group and continued expansion of Coremetrics products.



Coremetrics (acquired by IBM)

• Sr. Manager, Global Applications Operations

  • Oct 2009 - Aug 2010

• Manager, Systems Operations

  • May 2007 - Sep 2009

  Oversaw data operations and service delivery for web analytics product suite with annual revenues of $50M.Managed team of 10+ (SaaS Ops Engineers, System Admins, & Architects) responsible for service delivery, data ops, client provisioning, releases, monitoring, metrics, L2 technical support, and internal tools development. Led capital and operational expenditures, metric-based capacity planning, and maintained security practices in collaboration with Infrastructure and Product Development through 2X+ revenue increase to $50M.Built collaborative DevOps methodology to improve reliability and optimize service quality & hardware costs. Achieved 99.99% data collection availability and 99.5% on-time next-day publishing for data processing. Show less

• Manager, SurfAid Operations

  • Apr 2006 - Apr 2007

  IBM SurfAid Analytics was acquired by Coremetrics in April, 2006.Managed team of 5+ SaaS Ops Analysts supporting SurfAid Analytics product; responsible for all SaaS Operations for SurfAid product during acquisition integration with Coremetrics.Led architectural optimizations and multi-site data center migration resulting in 75% footprint reduction upon move out of IBM facilities into Coremetrics data centers.

• Operations Team Lead, SurfAid Analytics

  • Feb 2003 - Mar 2006

  Led group tasked with consolidating technical responsibilities to scale data operations and service delivery for web analytics product with annual revenues of $10-12M. Defined new roles and responsibilities for a SaaS Operations discipline within the SurfAid team. New team was responsible for service delivery, data operations, L2 technical support, provisioning for new clients, product releases, and technical projects.Significantly improved reliability of the service and permitted 50% of Operations headcount to be reallocated elsewhere in the business within the first year. As team lead, was focal point for change control, project management, capacity planning, and collaborating with Product Development teams on infrastructure and architecture strategy. Show less

• Technical Consultant, SurfAid Analytics

  • Jun 2002 - Jan 2003

  Responsible for data operations, technical support, and business requirements analysis for assigned clients of SurfAid Analytics, a web analytics startup within IBM’s Global Services division built on an early-generation multi-tenant SaaS model.