Experience

Sutter Pacific Medical Foundation

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Patient Service Representative

  • Nov 2013 - Present

  Terra Linda Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume setting. Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts. Understand the importance of dealing with confidential information. Resolved problems or escalated to managers as needed -able to diffuse intense situations and… Show more Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume setting. Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts. Understand the importance of dealing with confidential information. Resolved problems or escalated to managers as needed -able to diffuse intense situations and frustrated callers. Utilized knowledge of the healthcare field by explaining insurance coverage benefits and medical care cost to patients Performed cash, check, and credit transactions for the patient's visit, diagnostic studies and supplies Managed incoming phone calls and resolved patient inquiries and referred calls to appropriate departments Managed switchboard, answering all calls from patients and outside sources directing questions and messages to appropriate in a timely manner and data entry Corrected patient's Demographic data, scheduled appointments, Confirmed Referrals and Surgeries utilizing Epic daily Communicated with corporations, insurance and Pharmaceutical companies via telephone or correspondence Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records Prepared new patient charts neatly and accurately Responded to patient billing or financial inquiries, directing to appropriate departments, as necessary. Collected and posted payments and record receipts Balanced nightly deposits and complete credit card processing Monitored work queues to ensure information was complete in EPIC HIS system. Show less



California Service Bureau

• United States
• Financial Services

• Medical Biller/ Insurance Follow-Up Specialist

  • Jun 2013 - Present

  Novato Filing Faxing Medical Billing Insurance Billing Correcting Claims Collecting Revenue Calling doctors CUBS Software MS4 Software Paragon Software Pulling weekly and monthly Commission Inventory Management EPIC Software Pulling Explanation of Benefits Verifying Insurance of varies insurance websites



Alta Bates Hospital

• Health Information Services

  • Mar 2013 - Present

  Berkeley, California On Base EPIC Quality Assurance Data Entry Release of Information Scanning Documents into EHR Microsoft Excel Microsoft Word Outlook Sending emails Respond to medical record inquires Billing and Coding



Sutter Health

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Intake Hospice Specialist

  • Oct 2012 - Mar 2013

  Fairfield • Medical Terminology • Create new charts • Data entry • ICD-9 • Microsoft Word • Outlook • Midas • Calling patients • Work with Doctors and Nurses • Epic • Process new referral



Contra Costa Health Services

• United States
• Medical Practices
• 1 - 100 Employee

• Medical Records Clerk

  • Jun 2010 - Oct 2012

  Concord • Interfiling • Delivering charts • Answering multi-lined phones • Handling fax requests • Pulling charts from file • Creating new charts • Purging records • EPIC • Access and enter data • Photocopying and scanning



Kaiser Hospice

• United States
• Hospitals and Health Care

• Medical Office Extern

  • Apr 2011 - Jun 2011

  Vallejo • Answered phones • Accurately filed patient medical records • Created schedules • Prepared packets for meetings • Created hospice binders • Maintained office inventory • Called Kaiser hospice patients ensuring hospice team was doing a satisfactory job



Home Depot

• Construction
• 700 & Above Employee

• Department Supervisor

  • Feb 2000 - Dec 2009

  Vallejo • Supervised 200+ employees • Oversaw operations of Cashier, Service Desk, Lot, and Remote Cashier locations • Scheduled associates effectively according to customer service demands in labor management • Wrote monthly performance reviews • Participated in interview process for applicants and partnered with Management and HRM regarding hiring recommendations • Provided input to Store Manager and HRM regarding promotion of associates • Handled customer issues quickly and… Show more • Supervised 200+ employees • Oversaw operations of Cashier, Service Desk, Lot, and Remote Cashier locations • Scheduled associates effectively according to customer service demands in labor management • Wrote monthly performance reviews • Participated in interview process for applicants and partnered with Management and HRM regarding hiring recommendations • Provided input to Store Manager and HRM regarding promotion of associates • Handled customer issues quickly and professionally • Assisted in launching new stores and openings • Traveled to struggling stores and assisted in retraining staff Show less