Experience

University of the Potomac

• United States
• Higher Education
• 1 - 100 Employee

• Facilitator

  • Aug 2006 - Present

  Develop teaching materials and instruct graduate and undergraduate courses covering business administration, management, and technology. Analyzes existing training degree program delivery, content, and aids to measure effectiveness and recommend program changes. Conducts analysis of instructor performance to drive improvements. Develops and recommends methods and materials for training instructors. Incorporates new instructor training methods that to enhance programs and are relevant the university instructors. Propose new course curriculum, ideas for instructor-led group discussions, demonstrations, and workshops. Apply modern adult learning methodologies, and interactive online and distance activities further skill development. Develop teaching materials and instruct graduate and undergraduate courses covering business administration, management, and technology. Engage students by applying a variety of instructional models, including workshops and virtual formats. Increase accessibility of lessons by differentiating teaching methods based on diverse learning styles. Improve online learning experience for students by utilizing LMS learning platforms such as: Blackboard, Moodle, Moodle rooms and eCollege.



GLOBAL SKILLS EXCHANGE CORPORATION

• Subject Matter Expert (SME): Adult Education & ESL

  • Nov 2019 - Feb 2020

  Served as consultant to organizations, universities and government entities in assessing and addressing workforce empowerment and training issues. Collaborated with internal teams at all organizational levels. • Reviewed skills maps for special education, adult education, and ESL instructors at Western Governors University. Identified key skill families to guide recruitment and hiring. Served as consultant to organizations, universities and government entities in assessing and addressing workforce empowerment and training issues. Collaborated with internal teams at all organizational levels. • Reviewed skills maps for special education, adult education, and ESL instructors at Western Governors University. Identified key skill families to guide recruitment and hiring.



U.S. Department of Homeland Security

• Government Administration
• 700 & Above Employee

• Subject Matter Expert (SME): Training & Learning

  • Dec 2018 - Jul 2019

  Oversaw learning needs assessment and gap analysis to support long-term training strategy for highly diverse workforce. Conducted research and recommended appropriate training and development plans based on employee feedback, education trends, technologies, and best practices. Built strategic training, communication and workforce development plans. Prepared user manuals, training materials, installation guides, and other technical documentation. Served as project manager for highly complex concurrent projects and programs. • Increased knowledge base of training materials 75%; directed team in developing comprehensive library of training materials based on departmental interviews and surveys. • Led rapid-cycle learning needs assessment of highly diverse as-is workforce; developed learning needs assessment reports that identified key skill gaps and delivered incisive recommendations. • Structured and developed workforce for Office of Bio-metric Identity Management based on comprehensive assessment of organizational needs on 5-year time-frame. • Provided project/program management in direct support of DOD workforce development, training programs and human capital initiatives. • Facilitated task and deliverable review for accuracy, timeliness and the appropriate application of automated tools, methods and best practices among the entire team. • Conducted quality assurance reviews, ensured compliance with performance standards. • Created training programs that are aligned with the division's workforce and strategic imperatives • Conducted interviews with employees to review, capture their feedback and updated the organization’s Position Descriptions. • Provided Workforce Planning technical expertise, and supported the agency’s developmental strategic human capital plan using industry best practices.



AMERIHEALTH CARITAS DC

• Community Workforce Development Partner

  • Oct 2017 - Aug 2018

  Oversaw 4 internship programs; led intern recruitment drives in collaboration with Department of Employment Services. Oversaw intern interviews and on-boarding process. Introduced workforce development curriculum. Created tools to evaluate instructional resources. Maintained weekly outreach initiatives with customers to ensure job readiness. • Established structured job strategy that ensured optimal combination of pre-employment opportunities for promotion. • Promoted reputation of AmeriHealth Caritas DC as premier internship organization. • Directed recruitment and hiring of over 100 interns across several summer internship programs, ensuring 100% completion rate and outstanding feedback. • Facilitated training for existing programs (e.g. interview skills, goal setting, emotional intelligence and performance management). Developed rubrics, surveys and other assessment instruments to evaluate the program instructional resources. • Provided support to the Community Outreach Services Team and worked on health promotion programs including but not limited to health fairs, community events and targeted outreach and/or care management programs.



U.S. Department of Veterans Affairs

• United States
• Government Administration
• 700 & Above Employee

• Program Analyst / Educational Training Analyst

  • Jul 2015 - Feb 2017

  Researched and promoted new learning strategies based on emerging trends within small businesses, especially women- and veteran-owned. Partnered with Department of Veterans Affairs Office of Small Disadvantaged Business Utilization to promote key opportunities for program beneficiaries. Created in-residence training programs; led webinars and instructional sessions. Partnered with vendors to implement virtual training pilot programs. • Reduced time required to design and facilitate webinars by 80%, leveraging GoToWebinar best practices for federal executive management. • Improved OSDBU Veteran Entrepreneurship Portal to include all procurement readiness programs existing in federal, state, and local government. • Launched webinars and resource materials regarding procurement readiness, resulting in 80% of participating veteran- and minority women-owned businesses becoming procurement ready. • Developed reputation as subject matter expert regarding strategic outreach communications; managed, developed and led Direct Access Program. • Supported veteran training events by drafting and distributing training announcements; managed registration when applicable; setup webinar and/or meeting spaces; scheduled and communicated expectations to training facilities; developed and processed post training evaluations. • Developed the Framework for Success five step training module series for VA Learning University (VALU). • Reviewed, corrected, and edited training materials throughout the development life-cycle, and ensured the consistency of training materials across various subject areas related to procurement readiness and areas of organizational compliance.



Consumer Financial Protection Bureau

• United States
• Government Administration
• 700 & Above Employee

• Talent Acquisition Analyst

  • Aug 2013 - Aug 2014

  Delivered guidance and strategic support to talent acquisition efforts in collaboration with Office of Human Capital. Championed diversity; forged partnerships with Pathways Intern Development Program, Veterans, Disabilities, and Presidential Management Program. Conducted data-driven assessments of diversity and inclusion; recommended new strategies to improve minority representation. Managed internal workflow for internal staffing, job postings and job board management, application screenings, and communication with hiring managers. • Ensured 100% completion and understanding of internal standard operating procedures in development of new HR training practices. • Increased recruitment for disabled veteran placement 60%, partnering with key business managers to identify and recruit high-potential talent. • Measured diversity and inclusion reports, and recommended improvements to representation goals for minorities. • Spearheaded process workflow for internal staffing requisitions, CFPB job postings, external job board management, resume and application screening, and communication with hiring managers throughout recruitment process.



UNIVERSITY OF DISTRICT OF COLUMBIA COMMUNITY COLLEGE

• Workforce Development Facilitator

  • May 2012 - May 2013

  Taught computer classes and developed learning materials, strategies, and syllabus for students aged 18+, including nontraditional students. Developed strategic growth plans; identified successful sites and recorded strategies for scale-up and replication. • Boosted success rates for student job placement and business certification completion to 95%. • Raised Microsoft Certification scores 50% by providing instruction on Microsoft Office Suite. • Tutored under-performing students, achieving 100% positive feedback and lift in test scores. • Identified job openings, hiring events, training opportunities, workshops, and partner activities for job seekers.



CORINTHIAN COLLEGES INC.

• United States
• Education Administration Programs
• 700 & Above Employee

• Distance Education Coordinator / Business Professor

  • Oct 2007 - May 2013

  Assessed online and in-person courses to ensure instructional excellence. Cooperated with accreditation and licensing departments to ensure courses and materials complied with regulatory requirements. Instructed students online and in-person regarding business principles and work-life skills. • Infused technology, social media and video-based learning into course curricula, expanding multimedia capabilities to improve student engagement and learning outcomes. • Established ambassador online student association matching high-GPA students with under-performing learners in online classes, improving online student retention rate by over 50%. • Achieved 95% attendance and course completion rate each academic term; received Teacher of the Year nomination for outstanding performance.



Gibbs College

• Higher Education
• 1 - 100 Employee

• Professor General Education, Business and Technology

  • Jun 2006 - Sep 2008

  Taught 12-week BS-level courses in Computer Applications, Introduction to Computers, and Management Information Systems. Scheduled offices hours to advise students, tutor if necessary and provide other assistance as needed. Assisted with the delivery of internship program marketing/promotional efforts and events to students and employers. Performed "intake" of prospective student interns, verify eligibility requirements, and identify potential student matches with employer opportunities. Participated in planning and presenting career-related workshops and events. Responsible for developing course materials (labs, examinations, lectures) teaching, lecturing and administering examinations, maintain records of student progress and evaluation for undergraduate courses in Business, Technology and General Education. Completed as directed all end of term responsibilities, including submission of final grades, copies of exams, attendance and all other designated materials to the Academic Office.



Airports Council International - North America

• United States
• Airlines and Aviation
• 1 - 100 Employee

• Senior Manager, Technical & Environmental Affairs

  • Apr 2004 - Apr 2006

  Managed the company online network, including outside network vendor contacts, coordination of other staff input, monitoring of network usage, identification of new network offerings and marketing of network service. Supported Airport and Airline working groups and reviewed resources proposals and plans and determined time-frame, funding requirements procedures for LAS Vegas and Toronto Canada airports wiring infrastructure upgrades. • Worked with senior management and other peers for strategy development and execution planning. Communicated program status and results to key internal and external stakeholders, as appropriate. Leveraged innovation and data to drive highly customized email and direct mail promotions to members and non-members. • Developed and maintained relationships with key airport stakeholders to include, but not limited to, local TSA, airline and station leadership. Collaborated with leadership to assess opportunities on a regular basis in order to identify strengths, opportunities, weakness, and threats. Used technical knowledge experience combined with business acumen to provide thoughtful decision making and guidance in strategic implementation of Airline and Airport objectives and initiatives. Organized regular IT team meetings with TSA Project Managers to drive action, teamwork, and accountability. • Promoted effective communication with other departments to ensure all projects meet their timelines. Oversee departmental tasks in the project management tool to ensure efficiencies and that time management is well integrated organizationally. Provided support to the member services department by Identifying, interpreting and disseminating information to members on current industry trends and practices.



Management Training Corporation

• United States
• Education Administration Programs
• 700 & Above Employee

• Systems/Network Administrator

  • Sep 2000 - Apr 2004

  Facilitated the design, installation, modification, and operation of Potomac Job Corps Center information systems initiatives. Provided technical support and resolved connectivity problems with modems, browsers, and operating systems. Coordinated conversion of 200+ users to an upgraded, newly installed computer and telephone system. Performed Task Lead Management of daily trouble-shooting activities, prioritization, response, resolution and document with Department of Job Corps (DOL) Centers. • Directed and collaborated with multiple IT Vendors, IT Specialist, Project Managers, Data Operation Engineers for DOL Phase One Wiring Project and Phase Two Computer Infrastructure Upgrade. Managed all technical aspects of all staff office moves, including cat.5 wiring, network setup, computer breakdown and setup. Assisted in recruitment, screening, and orientation of new employees, training, installs and upgraded the Human Resources Department computer systems. • Reviewed resources allocated to proposals and plans and determined time frame, funding requirements, procedures for accomplishing Job Corps program, staffing requirements, system requirements, and allotment of available resources to various phases of the program/project. Partnered with the business to proactively anticipated, prioritized, and integrated new project requests. Worked with the business to prioritized new or competing IT demands and set delivery standards. Co-lead responses to RFPs and RFIs within client service delivery. • Oversee and provided consultancy services to client technology and functional area plans. Maintained responsibility for technical problem solving, managing requirements, leading configuration and design sessions, performing unit testing, and ensuring successful end-to-end deployment of solutions. • Planned, conducted, analyzed an reported needs assessments to determine program requirements for training, learning profiles and learning styles.