Experience

Nuco

• Canada
• Software Development
• 1 - 100 Employee

• Receptionist

  • May 2008 - Dec 2008

  Direct incoming calls to appropriate person or department. Enter data pertaining to customer account Direct incoming calls to appropriate person or department. Enter data pertaining to customer account



Verizon communications

• China
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Jun 2004 - Jan 2008

  Acted as liasion to resolve costumer complaints regarding telephone service. Took complete comtrol the situation contacting other departments,managers and executive branch to complete repairs to the costumers satisfaction. Worked with a team of employees performing the same function, consulting and interacting with each other to ensure quality service. Projected number of persons needed per half hour to answer incoming calls in a timely manner. Acted as liasion to resolve costumer complaints regarding telephone service. Took complete comtrol the situation contacting other departments,managers and executive branch to complete repairs to the costumers satisfaction. Worked with a team of employees performing the same function, consulting and interacting with each other to ensure quality service. Projected number of persons needed per half hour to answer incoming calls in a timely manner.



Verizon Communications

• China
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service

  • 1973 - 2003

  Worked as an operator for local and overseas as well as directory assistance. In the repair department answered incoming calls in the service center troubleshooting and determining where to send information for the most immediate and effective resolution to the problem. Acted as the in charge person which required forecasting call volume, predicting the need for overtime. scheduled vacations and maintained number of agents to be available for incoming call per Pennsylvania Public Utlilty Commision. Allotted time for training as well as logging all persons trained including date, time and item trained on. Kept all records of vacation, illness, training, and overtime for 100 plus employees. Show less