Experience

Southern Champion Tray

• Customer Service Representative



INTERNATIONAL PAPER, Bag Division

• Customer Service Manager

  • Jan 1999 - Jan 2009

  A paper and packaging company with divisions throughout the United States and Europe. IP purchased the Containerboard, Paper and Recycling portion of Weyerhaeuser in 2008 which was acquired from Willamette Industries in 2003.; Resolved client quality & pricing disputes while maintaining consistently high customer satisfaction ratings. * Mediated communication between field sales force and production personnel to ensure that orders were filled and shipped on time and within cost. *… Show more A paper and packaging company with divisions throughout the United States and Europe. IP purchased the Containerboard, Paper and Recycling portion of Weyerhaeuser in 2008 which was acquired from Willamette Industries in 2003.; Resolved client quality & pricing disputes while maintaining consistently high customer satisfaction ratings. * Mediated communication between field sales force and production personnel to ensure that orders were filled and shipped on time and within cost. * Communicated daily with clients, vendors, production, sales, outside Ad agencies & etc via phone, email, EDI, and/or fax. * Planned and scheduled the purchase of paper, printing plates, graphic ink colors and bag sizes needed to fulfill client orders maintaining manageable monthly inventories. * Collaborated with advertising agency on custom prints exclusive for Fast Food Clients. setting up the new item ensuring first run met client specifications. * Maintained customer master data, cost and pricing files. * Increased company revenue by advising clients to increase their orders also making client more efficient * Organized customer service department for newly opened plants. * Created standardized order confirmation forms and procedures to streamline communication and order fulfillment throughout the division. * Diagnosed and resolved plant difficulties in customer service across the division. * Developed distribution process for warehouse club clients, i.e. Sam's Club. * Division Team Lead on KFC UPC code labeling project and product description utilizing Zebra printers to comply with industry standards. * Negotiated prices with outside vendors, reducing cost 25% to meet competitive pricing. * Liquidated obsolete raw material inventory allowing the company to recoup losses of over $100,000. * Improved on time deliveries to 98%. * Traveled with Corporate IT team to train and install new inventory consumption program eliminating outside consultants costs. Show less