Experience

Stronger Than My Father, Inc.

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Development Event Manager

  • Mar 2020 - Present

  I joined STMF in March of 2020 as an Instructor for the Hope Leadership Academy program. In April of 2021 I transitioned into my current role of Development Event Manager. I work directly with the Executive Director and program team members to envision and execute events throughout the year to motivate fundraising support, program development and relationship building, increasing brand awareness and funding. • Establish a realistic budget for events and account for anticipated fundraising outcomes • Promotes fundraising events using flyers, advertisements and digital marketing outreach • Develop event opportunities • Research and identify prospective new donors and proactively initiate sponsorship and funding • Assists in helping management in the development of fundraising goals and works to achieve and surpass these goals • Coordinate all aspects of fundraising events and activities planning to execution Show less



First Horizon Bank

• Financial Services
• 700 & Above Employee

• Instructional Designer/Learning & Performance (via First Horizon/Capital Bank/Green Bank Mergers)

  • 2011 - Aug 2019

  -Design, modify, and develop instructional materials for multiple training modalities including traditional instructor-led classes, web-based/virtual classes, and job-aids. -Provide product and system function training via webinars and classroom instruction. -Research, create and organize contents that are logical for learning sequences. -Provide operational support to front line branch staff. Selected Accomplishment Designed, developed and implemented a blended learning Teller Training Program resulting in a standardized process in the delivery of content and cost savings to the bank. Show less



GreenBank

• United Kingdom
• Philanthropic Fundraising Services
• 1 - 100 Employee

• AVP, Training Supervisor

  • May 2006 - 2011

  -Design, development and delivery of learning solutions for 700+ company employees. -Develop, author, edit, and revise a variety of technical and user documentation such as, procedures, forms, job aids, brochures, and/or manuals for a wide range of uses. -Maintained the training department’s intranet site with content publication. -Served as a liaison between bank departments and various business units, and branches to ensure quality training programs were maintained, revised and properly documented. -Developed content for merger and acquisition training activities, including adapting business processes and documentation based on gap analysis results and business partner requirements. Selected Accomplishment Selected to serve on the GreenBank in Action employee activity club development committee designed to result in higher employee morale and an improved bank image in the community. Show less



Regions Bank / Union Planters Bank

• Systems Business Analyst

  • Jan 2002 - Apr 2006

  -System Administrator for consumer lending and small business applications. -Responsible coordination of system testing which included identify and scheduling subject matter expert testers and documenting test results. -Facilitated meetings for feature developments, timelines, milestones, and resources. -Served as a liaison between IT, software vendors and business units. -Ensure software is maintained in a manner that supports the departmental and overall business objectives in coordination with other system vendor products. -Establish the scope of projects, determined which business units should be involved, met with business units to determine impact of changes, and document requirements. -Created Test Plans based on the client's business requirements and distributed Test Scripts for execution. Managed Test Plan for roll-out of a major lending application upgrade. Selected Accomplishment -Selected to become a certified EQS (Excellence through Quality Service) Facilitator by the Executive Management team to improve system competencies and increased employee productivity. -Developed and managed a major lending system upgrade successfully deploying an improved lending application product resulting in higher loan profitability. -Selected to manage a loan maintenance project to streamline procedures and processes Show less



Union Planters Bank

• Banking
• 1 - 100 Employee

• Network Adm., Corporate Trainer, Branch Operations

  • Apr 1992 - Jan 2004

  NETWORK TECHNICIAN 1999 - 2002 -Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software applications. -Second level support to internal Help Desk to resolve user concerns with specific applications, including installation and support of corporate standard software. -Prepared documentation and training materials, coordinated technology related training. Selected Accomplishments -Authored procedural system documents that were implemented during a major facility move project. -Achieved highest number of resolved tickets meeting or exceeding SLA requirements in 2001. CORPORATE TRAINER/DEVELOPER 1995-1999 -Worked closely with HR, organizational development and director of management to design and develop effective training and development programs. -Verify training documentation is in compliance with all applicable laws, rules and regulations governing operations and products. -Provided training to platform application and teller systems to branch employees, in addition to on-site merger training and support. Selected Accomplishments -Selected as a training merger partner working with corporate leaders to write application procedures that resulted in successful training and production results. -Developed a Branch Operations Management Training Program, which specialized in leadership, management and customer service issues, maintaining responsibility for coaching business personnel, facilitating discussion and resolving problems. Positions Held Prior to 1993 Assistant Branch Manager, Consumer Training Specialist, Branch Relief Specialist, Financial Services Representative, Teller Supervisor and Teller Show less