Rhonda (Gilliam) Endicott
Property Manager at Winterwood Inc- Claim this Profile
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Bio
Tracey Smiley
Rhonda is a great person to work with. She has given me a lot of support in my first year as store manager with Ollie’s. She is very well versed in operations and is always willing to make time to answer questions. She is very passionate about her employees and giving them the tools they need to succeed.
LinkedIn User
Rhonda is very detail oriented, enthusiastic, adaptable, and goal driven. She's a great team leader, never asking anyone on her team to do anything she wouldn't do herself- she always leads by example. As a manager/supervisor, Rhonda is always encouraging the members of her team so that they will reach their full potential and celebrates them when they reach or achieve their milestones. She loves shattering any goals that have been set for herself and her team and proving to everyone what can be done. Rhonda could also be called a perfectionist when it comes to completing jobs. If it isn't perfect, it isn't done. Rhonda makes every effort to ensure her customers are treated like Kings and Queens whenever they walk into her store. Rhonda wants them to feel valued, appreciated, and respected which is how she, treats everyone, including employees, friends and family, so it is only natural that this would spill over to her client/customer base. There is none better than Rhonda to work in your organization.
Tracey Smiley
Rhonda is a great person to work with. She has given me a lot of support in my first year as store manager with Ollie’s. She is very well versed in operations and is always willing to make time to answer questions. She is very passionate about her employees and giving them the tools they need to succeed.
LinkedIn User
Rhonda is very detail oriented, enthusiastic, adaptable, and goal driven. She's a great team leader, never asking anyone on her team to do anything she wouldn't do herself- she always leads by example. As a manager/supervisor, Rhonda is always encouraging the members of her team so that they will reach their full potential and celebrates them when they reach or achieve their milestones. She loves shattering any goals that have been set for herself and her team and proving to everyone what can be done. Rhonda could also be called a perfectionist when it comes to completing jobs. If it isn't perfect, it isn't done. Rhonda makes every effort to ensure her customers are treated like Kings and Queens whenever they walk into her store. Rhonda wants them to feel valued, appreciated, and respected which is how she, treats everyone, including employees, friends and family, so it is only natural that this would spill over to her client/customer base. There is none better than Rhonda to work in your organization.
Tracey Smiley
Rhonda is a great person to work with. She has given me a lot of support in my first year as store manager with Ollie’s. She is very well versed in operations and is always willing to make time to answer questions. She is very passionate about her employees and giving them the tools they need to succeed.
LinkedIn User
Rhonda is very detail oriented, enthusiastic, adaptable, and goal driven. She's a great team leader, never asking anyone on her team to do anything she wouldn't do herself- she always leads by example. As a manager/supervisor, Rhonda is always encouraging the members of her team so that they will reach their full potential and celebrates them when they reach or achieve their milestones. She loves shattering any goals that have been set for herself and her team and proving to everyone what can be done. Rhonda could also be called a perfectionist when it comes to completing jobs. If it isn't perfect, it isn't done. Rhonda makes every effort to ensure her customers are treated like Kings and Queens whenever they walk into her store. Rhonda wants them to feel valued, appreciated, and respected which is how she, treats everyone, including employees, friends and family, so it is only natural that this would spill over to her client/customer base. There is none better than Rhonda to work in your organization.
Tracey Smiley
Rhonda is a great person to work with. She has given me a lot of support in my first year as store manager with Ollie’s. She is very well versed in operations and is always willing to make time to answer questions. She is very passionate about her employees and giving them the tools they need to succeed.
LinkedIn User
Rhonda is very detail oriented, enthusiastic, adaptable, and goal driven. She's a great team leader, never asking anyone on her team to do anything she wouldn't do herself- she always leads by example. As a manager/supervisor, Rhonda is always encouraging the members of her team so that they will reach their full potential and celebrates them when they reach or achieve their milestones. She loves shattering any goals that have been set for herself and her team and proving to everyone what can be done. Rhonda could also be called a perfectionist when it comes to completing jobs. If it isn't perfect, it isn't done. Rhonda makes every effort to ensure her customers are treated like Kings and Queens whenever they walk into her store. Rhonda wants them to feel valued, appreciated, and respected which is how she, treats everyone, including employees, friends and family, so it is only natural that this would spill over to her client/customer base. There is none better than Rhonda to work in your organization.
Experience
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Winterwood Inc
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United States
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Real Estate
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100 - 200 Employee
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Property Manager
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Oct 2022 - Present
Maintaining and Leasing a 36 unit residential Rural Development Property. Maintaining and Leasing a 36 unit residential Rural Development Property.
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Ollie's Bargain Outlet, Inc.
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United States
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Retail
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700 & Above Employee
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Store Team Leader
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Aug 2020 - Present
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Co-Team Leader
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Mar 2019 - Aug 2020
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Business Owner
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Nov 2016 - Present
Louisa Stars and Stripes will be a family owned restaurant featuring home cooked meal specials along with American signature foods. We will strive every day to provide the best customer service experience possible to ensure al our guests are happy and want to return. We are patriotic and love God, Country, family, friends and the communities we serve. We honor our service men and women in all branches of the military, veterans, and law enforcement officers. They make sacrifices every day to keep us safe and ensure we enjoy the freedoms that make us all proud to be an American!! Show less
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Business Owner
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Nov 2013 - Present
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Addiction Recovery Care
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United States
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Hospitals and Health Care
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200 - 300 Employee
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Residential Specialist
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Jan 2019 - Apr 2019
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Shoe Sensation, Inc.
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United States
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Retail
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200 - 300 Employee
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Retail Store Manager
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Oct 2016 - Feb 2019
Providing excellent customer service with every interaction ensuring all customers feel valued and appreciated. Coaching and developing all sales associates to provide consultative sales suggestions to the customer while having a conversation to determine the customers needs and wants to help enhance customer experience and repeat business. Consistently ranking in top 25% of the company year after year and month after month in KPIs. In 2018 we ranked # 1 in both July and December and again in January 2019! Show less
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DIRECTV
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United States
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Entertainment
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700 & Above Employee
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Customer Retention Team Leader
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Mar 2007 - Jun 2016
Customer Retention Team Leader for DIRECTV.
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Customer Retention Team Leader
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Mar 2007 - Jun 2016
I supervise and manage a group of 13 agents whose main goal is to retain the customer by explaining the value and benefit of maintaining the Directv service to the customer. I pride myself in ensuring my agents provide excellent customer service on every call!
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Cingular Wireless
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United States
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Telecommunications
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1 - 100 Employee
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Team Manager
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Jun 2000 - Nov 2005
A team manager who successfully lead a team of agents that delivered exceptional customer service. My team received multiple quality assurance awards. My primary role was to assist my agents to ensure they are equipped to properly deliver a quality customer experience with every contact. I coached, developed and motivated agents by providing sincere coaching aimed at ensuring their growth and career development. A team manager who successfully lead a team of agents that delivered exceptional customer service. My team received multiple quality assurance awards. My primary role was to assist my agents to ensure they are equipped to properly deliver a quality customer experience with every contact. I coached, developed and motivated agents by providing sincere coaching aimed at ensuring their growth and career development.
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Subway
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United States
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Restaurants
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1 - 100 Employee
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Owner
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Apr 1996 - Apr 2003
I have a franchise store today that I no longer actively work in. However from 1996-2003 I was in the store as an owner operator able to complete all tasks and functions in the store. Responsible for recruiting and hiring employees and terminations when necessary, orientation and training , marketing, customer service , strategic planning , profits and loss, banking, and all other tasks. I received numerous awards for most improved store within six months of the store purchase, several sales award and a model store award. I know what it takes to have a successful business and how to deliver the customer experience that made our Subway stand out in our area! Show less
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Education
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2008 - 2012
Morehead State University
Bachelor's degree, Sociology
Community
