Experience

Public Safety Medical

• United States
• Medical Practices
• 1 - 100 Employee

• Senior Client Services Manager

  • Jan 2015 - Present

  • Responsible for managing the City of Indianapolis wellness healthcare thru contract negotiation, client management and building revenue strategies to maintain consistencies with national and state guidelines.• Responsible for managing the client service team and all areas that pertain to client retention and growth for the organization which involves fire and police accounts.• Responsible for managing the site leader program within PSM.• Responsible for managing vendor relations and seminar presentations.• Managed relationships with multiple city entities and negotiated contract rates for the wellness division for all fire and police accounts.• Accountable for all staff to meet deadlines (MD, NP, Fitness & MA) and to make sure expenses did not exceed budget per contracts.• Tracked all growth and revenue annually to meet budgets and to ensure goals and revenue margins were met. • Promoted new strategies to promote new revenue streams for PSM.• Instrumental for maintaining patient care and completion of program thru the standard fire and police guidelines



IU Health Occupational Services

• Client Services Manager

  • Mar 2006 - Apr 2014

  • Managed the sales and marketing efforts which include contract negotiations for accounts in central Indianapolis and east Indianapolis.• Responsible for managing relationships with multiple Public Agencies, Commercial Groups, Corporate Accounts, and Insurance Adjusters. • Successfully maintained ongoing prospecting activities and delivery of benefit-oriented marketing and sales presentations exclusively for the largest and most challenging accounts in the company. • Accountable for sales performance, business retention and overall development for healthcare needs with the industry standards.• Instrumental in restoring current account relationships and growth of existing accounts and prospective accounts.• Managed client accounts providing exemplary customer service resulting in client satisfaction and retention.



The Indianapolis Star

• United States
• Online Audio and Video Media
• 100 - 200 Employee

• Senior Sales Associate

  • Oct 2001 - Feb 2006

  • Oversaw key account development for a variety of travel clients and product lines. • Managed and ensured profitable and professional operations within the print deadlines.• Crafted sales presentations, projections, and financial reports quarterly.• Provided timely and effective issue resolution for customers and senior management as needed. • Negotiated monthly/daily ad changes and renewals with customers.



The Arizona Republic | azcentral.com | La Voz

• United States
• Newspaper Publishing
• 300 - 400 Employee

• Advertising Sales Associate

  • Sep 1997 - Jun 2001

  • Prospected new local businesses within a given territory by phone, Internet or in person.• Conducted presentations daily with business owners.• Met closing deadlines.• Achieved sales between $5,000-30,000 per month.• Growth and development of sales territory.• Created campaigns for advertisers that both meet their needs and create their desired image.• Created programs, packages, products bringing new revenue and upsell opportunities.• Developed accounts and building relationships with local advertisers within the sales territory.