Experience

Strut Learning

• United States
• E-Learning Providers
• 1 - 100 Employee

• Senior Director, Academic Services and Client Success

  • Apr 2021 - Present

  The Senior Director of Academic Services and Client Success provides Strut clients with product information, training, and assists with the resolution of challenges. In addition, this position manages client academic related projects and initiatives, frontline support, and escalation business processes. Have a proven successful track record in client support and related business processes. The Senior Director of Academic Services and Client Success provides Strut clients with product information, training, and assists with the resolution of challenges. In addition, this position manages client academic related projects and initiatives, frontline support, and escalation business processes. Have a proven successful track record in client support and related business processes.



University of Maryland Global Campus

• United States
• Higher Education
• 700 & Above Employee

• Adjunct Professor

  • Aug 2012 - Present

  Teach in the Masters of Distance Education Program, including courses in Technology in Distance Education and eLearning, Leadership Development, Instructional Design . Teach in the Masters of Distance Education Program, including courses in Technology in Distance Education and eLearning, Leadership Development, Instructional Design .



B&B Consulting

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Owner

  • Mar 2006 - Present

  Educate, train, and develop on best practices, strategic planning, pedagogy, assessment, and instructional technology. Responsibilities include consulting on migration and transition issues within instructional technology, training on instructional technology, web accessibility, social networking, multimedia, consulting on organizational and career development, assisting in the organization of a conference or seminar, presenting on instructional technology, web accessibility, social networking,… Show more Educate, train, and develop on best practices, strategic planning, pedagogy, assessment, and instructional technology. Responsibilities include consulting on migration and transition issues within instructional technology, training on instructional technology, web accessibility, social networking, multimedia, consulting on organizational and career development, assisting in the organization of a conference or seminar, presenting on instructional technology, web accessibility, social networking, and provide guidance through accreditation. Show less Educate, train, and develop on best practices, strategic planning, pedagogy, assessment, and instructional technology. Responsibilities include consulting on migration and transition issues within instructional technology, training on instructional technology, web accessibility, social networking, multimedia, consulting on organizational and career development, assisting in the organization of a conference or seminar, presenting on instructional technology, web accessibility, social networking,… Show more Educate, train, and develop on best practices, strategic planning, pedagogy, assessment, and instructional technology. Responsibilities include consulting on migration and transition issues within instructional technology, training on instructional technology, web accessibility, social networking, multimedia, consulting on organizational and career development, assisting in the organization of a conference or seminar, presenting on instructional technology, web accessibility, social networking, and provide guidance through accreditation. Show less



United States Distance Learning Association

• United States
• E-Learning Providers
• 1 - 100 Employee

• President

  • 2020 - 2021

  Lead the association which includes members from all constituencies associated with digital learning, training, and communication (Higher Education, K12, Corporate, Non-Profit, Military/Government, Telehealth, Continuing Education, Home Schooling) both nationally and internationally. Lead the association which includes members from all constituencies associated with digital learning, training, and communication (Higher Education, K12, Corporate, Non-Profit, Military/Government, Telehealth, Continuing Education, Home Schooling) both nationally and internationally.



BNED LoudCloud

• India
• Retail
• 1 - 100 Employee

• VP & Chief Academic Officer

  • Apr 2016 - Jul 2019

  Work with an experienced and cohesive team to provide thought leadership for our clients on instructional technology, competency based education, analytics, implementation strategies, and more. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help… Show more Work with an experienced and cohesive team to provide thought leadership for our clients on instructional technology, competency based education, analytics, implementation strategies, and more. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she helps clients create competency based courses to allow students to track their learning and move through a curriculum at a pace that meets the students’ needs and learning experiences and enhance on-ground and online courses through the use of technology and learning outcomes assessment. Show less Work with an experienced and cohesive team to provide thought leadership for our clients on instructional technology, competency based education, analytics, implementation strategies, and more. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help… Show more Work with an experienced and cohesive team to provide thought leadership for our clients on instructional technology, competency based education, analytics, implementation strategies, and more. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she helps clients create competency based courses to allow students to track their learning and move through a curriculum at a pace that meets the students’ needs and learning experiences and enhance on-ground and online courses through the use of technology and learning outcomes assessment. Show less



LoudCloud Systems Inc.

• United States
• Software Development
• 1 - 100 Employee

• Vice President, Instructional Services

  • Jan 2014 - Mar 2016

  Work with an experienced and cohesive team to provide thought leadership for our clients. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she… Show more Work with an experienced and cohesive team to provide thought leadership for our clients. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she helps clients create competency based courses to allow students to track their learning and move through a curriculum at a pace that meets the students’ needs and learning experiences and enhance on-ground and online courses through the use of technology and learning outcomes assessment. Show less Work with an experienced and cohesive team to provide thought leadership for our clients. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she… Show more Work with an experienced and cohesive team to provide thought leadership for our clients. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities. As the Academic Lead, she helps clients create competency based courses to allow students to track their learning and move through a curriculum at a pace that meets the students’ needs and learning experiences and enhance on-ground and online courses through the use of technology and learning outcomes assessment. Show less



Desire2Learn

• IT Services and IT Consulting

• Senior Advisory Consultant

  • Feb 2013 - Jan 2014

  Work with the consulting group to provide thought leadership for our clients. Responsibilities include advising clients on proven success strategies and innovative approaches to achieve desired strategic outcomes in blended and online learning and to leverage deep experience and understanding of teaching and learning in K12, higher education, and corporate environments to help clients find effective answers for existing issues and upcoming opportunities.

• Strategic Account Manager for Higher Education

  • Sep 2011 - Feb 2013

  Manage five accounts including three state-wide implementations. Responsibilities include developing strategic plans for system implementations, individual institutions within the systems, and stand-alone implementations, create strategies to implement instructional technology across schools and systems, provide detailed reports to schools on yearly goals, and determine instructional technology needs of schools and systems and provide detailed information to reach desired implementation.



University of Texas At Dallas

• United States
• Higher Education
• 1 - 100 Employee

• Associate Provost

  • Aug 2007 - Apr 2011

  Supervised 18 diverse individuals into one cohesive team while covering professional development, teaching and learning, instructional technology, distance education, media/video services, and classroom experience for the university. Responsibilities included implementing a customer service initiative to better serve the university community with a 90% satisfaction rate, developing and managing a million dollar budget by prioritizing departmental and university needs, creating an extensive… Show more Supervised 18 diverse individuals into one cohesive team while covering professional development, teaching and learning, instructional technology, distance education, media/video services, and classroom experience for the university. Responsibilities included implementing a customer service initiative to better serve the university community with a 90% satisfaction rate, developing and managing a million dollar budget by prioritizing departmental and university needs, creating an extensive faculty development program, faculty orientation, and a Teaching Academy Certification with an attendance of over 150 unique attendees per year, training faculty on assessment techniques to continue the synergy from SACS accreditation process, implementing eLearning, clickers, CPR, audio/video recordings, and classroom technology strategies to advance the use of instructional technology utilizing best practices in instructional techniques, improving eLearning enterprise system to increase from 45% to more than 75% usage and integrated with the enterprise student information system, increasing the number of good quality distance education courses by 150% through training and consultations with faculty, implementing a classroom technology and furniture standard within 25% of the classrooms and continued to integrate as budget allowed, and creating a thorough, transparent, and inclusive RFP for a new learning management system with focus groups, surveys, and vendor participation. Show less Supervised 18 diverse individuals into one cohesive team while covering professional development, teaching and learning, instructional technology, distance education, media/video services, and classroom experience for the university. Responsibilities included implementing a customer service initiative to better serve the university community with a 90% satisfaction rate, developing and managing a million dollar budget by prioritizing departmental and university needs, creating an extensive… Show more Supervised 18 diverse individuals into one cohesive team while covering professional development, teaching and learning, instructional technology, distance education, media/video services, and classroom experience for the university. Responsibilities included implementing a customer service initiative to better serve the university community with a 90% satisfaction rate, developing and managing a million dollar budget by prioritizing departmental and university needs, creating an extensive faculty development program, faculty orientation, and a Teaching Academy Certification with an attendance of over 150 unique attendees per year, training faculty on assessment techniques to continue the synergy from SACS accreditation process, implementing eLearning, clickers, CPR, audio/video recordings, and classroom technology strategies to advance the use of instructional technology utilizing best practices in instructional techniques, improving eLearning enterprise system to increase from 45% to more than 75% usage and integrated with the enterprise student information system, increasing the number of good quality distance education courses by 150% through training and consultations with faculty, implementing a classroom technology and furniture standard within 25% of the classrooms and continued to integrate as budget allowed, and creating a thorough, transparent, and inclusive RFP for a new learning management system with focus groups, surveys, and vendor participation. Show less



Texas A&M University

• United States
• Higher Education
• 700 & Above Employee

• Assistant Director

  • Jun 2000 - Aug 2007

  Supervised 10 instructional technology staff into a cohesive and energetic team while covering professional development, teaching and learning, instructional technology, and distance education for the university. Responsibilities included supervising the triage of faculty support issues with a satisfaction rating of over 95% and a completion rating of 99% within 6 hours, creating an extensive faculty development program for the integration of instructional technology with an attendance of over… Show more Supervised 10 instructional technology staff into a cohesive and energetic team while covering professional development, teaching and learning, instructional technology, and distance education for the university. Responsibilities included supervising the triage of faculty support issues with a satisfaction rating of over 95% and a completion rating of 99% within 6 hours, creating an extensive faculty development program for the integration of instructional technology with an attendance of over 250 unique attendees per year, training faculty on assessment techniques to aid in the accreditation process, creating and distributing educational materials to faculty both digitally and printed at least four times a year and created resources for faculty who attended training, increasing the number of consultations with faculty to provide a more detailed and personal course development process by 75%, improving eLearning enterprise system to increase from 65% to more than 85% usage and integrated with the enterprise student information system, providing continuity and expedited support for instructional technology vendors by being main contact, supervision of the maintenance and development of ITS web site, and developing a team with a diverse group including individuals from distance education, center for teaching excellence, technology coordinators from the various schools, and support staff to meet and coordinate efforts. Show less Supervised 10 instructional technology staff into a cohesive and energetic team while covering professional development, teaching and learning, instructional technology, and distance education for the university. Responsibilities included supervising the triage of faculty support issues with a satisfaction rating of over 95% and a completion rating of 99% within 6 hours, creating an extensive faculty development program for the integration of instructional technology with an attendance of over… Show more Supervised 10 instructional technology staff into a cohesive and energetic team while covering professional development, teaching and learning, instructional technology, and distance education for the university. Responsibilities included supervising the triage of faculty support issues with a satisfaction rating of over 95% and a completion rating of 99% within 6 hours, creating an extensive faculty development program for the integration of instructional technology with an attendance of over 250 unique attendees per year, training faculty on assessment techniques to aid in the accreditation process, creating and distributing educational materials to faculty both digitally and printed at least four times a year and created resources for faculty who attended training, increasing the number of consultations with faculty to provide a more detailed and personal course development process by 75%, improving eLearning enterprise system to increase from 65% to more than 85% usage and integrated with the enterprise student information system, providing continuity and expedited support for instructional technology vendors by being main contact, supervision of the maintenance and development of ITS web site, and developing a team with a diverse group including individuals from distance education, center for teaching excellence, technology coordinators from the various schools, and support staff to meet and coordinate efforts. Show less