Rick Hoefert
Advisor GTM at ASAPP- Claim this Profile
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Bio
Bill Palmer
Rick is an amazing leader to work for and collaborate with. He understands how to motivate, empower people and assemble world class teams to perform at a high level. He puts people in place to succeed and then provides the support needed to overcome obstacles. Ricks network and operational expertise have been critical in winning, retaining and growing various enterprise programs. He knows how to quickly cut to the root of an issue to gain resolution while trusting team members to execute their respective roles.
Bill Palmer
Rick is an amazing leader to work for and collaborate with. He understands how to motivate, empower people and assemble world class teams to perform at a high level. He puts people in place to succeed and then provides the support needed to overcome obstacles. Ricks network and operational expertise have been critical in winning, retaining and growing various enterprise programs. He knows how to quickly cut to the root of an issue to gain resolution while trusting team members to execute their respective roles.
Bill Palmer
Rick is an amazing leader to work for and collaborate with. He understands how to motivate, empower people and assemble world class teams to perform at a high level. He puts people in place to succeed and then provides the support needed to overcome obstacles. Ricks network and operational expertise have been critical in winning, retaining and growing various enterprise programs. He knows how to quickly cut to the root of an issue to gain resolution while trusting team members to execute their respective roles.
Bill Palmer
Rick is an amazing leader to work for and collaborate with. He understands how to motivate, empower people and assemble world class teams to perform at a high level. He puts people in place to succeed and then provides the support needed to overcome obstacles. Ricks network and operational expertise have been critical in winning, retaining and growing various enterprise programs. He knows how to quickly cut to the root of an issue to gain resolution while trusting team members to execute their respective roles.
Experience
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ASAPP
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United States
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Technology, Information and Internet
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300 - 400 Employee
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Advisor GTM
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Sep 2022 - Present
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Advisor
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Jun 2022 - Sep 2022
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Chief Customer Officer
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Oct 2018 - Jun 2022
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Nuance Communications
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United States
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Software Development
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700 & Above Employee
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VP of Sales
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Sep 2016 - Aug 2018
Following Nuance' acquisition of TouchCommerce, Rick led the Digital Sales Team as well as the various customer integration projects post acquisition. Nuance delivers voice recognition and AI powered solutions to advance organizational effectiveness and efficiency. Following Nuance' acquisition of TouchCommerce, Rick led the Digital Sales Team as well as the various customer integration projects post acquisition. Nuance delivers voice recognition and AI powered solutions to advance organizational effectiveness and efficiency.
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Chief Operating Officer
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Aug 2005 - Jun 2018
Through the TouchCommerce Conversion as a Service™ solution, Ecommerce conversion is optimized with the use of real-time, predictive analytics leveraging Big Data and utilizing a single tag deployment to offer a suite of engagement solutions combining personalization of web content, automated assistance, live assistance via chat, call back and co-browse and retargeting efforts to drive dynamic and highly targeted consumer interactions online. TouchCommerce delivers results through a unique… Show more Through the TouchCommerce Conversion as a Service™ solution, Ecommerce conversion is optimized with the use of real-time, predictive analytics leveraging Big Data and utilizing a single tag deployment to offer a suite of engagement solutions combining personalization of web content, automated assistance, live assistance via chat, call back and co-browse and retargeting efforts to drive dynamic and highly targeted consumer interactions online. TouchCommerce delivers results through a unique managed services offering, in a pay for performance model with incremental lift as the measure of success. With 11 years of experience and a host of fortune 1000 clients, TouchCommerce delivers an average 20% increase in ecommerce conversion. TouchCommerce clients are leaders in the telecom, cable, retail, travel, media, and financial services industries in the Americas, Europe, and Asia-Pacific area. . Show less Through the TouchCommerce Conversion as a Service™ solution, Ecommerce conversion is optimized with the use of real-time, predictive analytics leveraging Big Data and utilizing a single tag deployment to offer a suite of engagement solutions combining personalization of web content, automated assistance, live assistance via chat, call back and co-browse and retargeting efforts to drive dynamic and highly targeted consumer interactions online. TouchCommerce delivers results through a unique… Show more Through the TouchCommerce Conversion as a Service™ solution, Ecommerce conversion is optimized with the use of real-time, predictive analytics leveraging Big Data and utilizing a single tag deployment to offer a suite of engagement solutions combining personalization of web content, automated assistance, live assistance via chat, call back and co-browse and retargeting efforts to drive dynamic and highly targeted consumer interactions online. TouchCommerce delivers results through a unique managed services offering, in a pay for performance model with incremental lift as the measure of success. With 11 years of experience and a host of fortune 1000 clients, TouchCommerce delivers an average 20% increase in ecommerce conversion. TouchCommerce clients are leaders in the telecom, cable, retail, travel, media, and financial services industries in the Americas, Europe, and Asia-Pacific area. . Show less
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TTEC
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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VP Global Operations
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Feb 2000 - Aug 2005
Rick was Vice President, Global Operations for TeleTech Holdings Inc, a global business services company that provides a full range of front- to back-office outsourced solutions including customer management, BPO, and database marketing services that enhance clients' core customer-management processes. TeleTech generates in excess of $1 billion in annual sales. Rick was responsible for managing several Fortune 100 accounts with global operations across North America, South America, Asia and… Show more Rick was Vice President, Global Operations for TeleTech Holdings Inc, a global business services company that provides a full range of front- to back-office outsourced solutions including customer management, BPO, and database marketing services that enhance clients' core customer-management processes. TeleTech generates in excess of $1 billion in annual sales. Rick was responsible for managing several Fortune 100 accounts with global operations across North America, South America, Asia and Europe. His responsibilities included the development of new business units and strategy as well as over 4,000 employees servicing major accounts. Show less Rick was Vice President, Global Operations for TeleTech Holdings Inc, a global business services company that provides a full range of front- to back-office outsourced solutions including customer management, BPO, and database marketing services that enhance clients' core customer-management processes. TeleTech generates in excess of $1 billion in annual sales. Rick was responsible for managing several Fortune 100 accounts with global operations across North America, South America, Asia and… Show more Rick was Vice President, Global Operations for TeleTech Holdings Inc, a global business services company that provides a full range of front- to back-office outsourced solutions including customer management, BPO, and database marketing services that enhance clients' core customer-management processes. TeleTech generates in excess of $1 billion in annual sales. Rick was responsible for managing several Fortune 100 accounts with global operations across North America, South America, Asia and Europe. His responsibilities included the development of new business units and strategy as well as over 4,000 employees servicing major accounts. Show less
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President and Chief Operating Officer
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Jan 1991 - Dec 1999
Rick was President and Chief Operating Officer of Zacson Corporation, a business to business marketing services company that served the technology, telecom and financial services markets. During Hoefert's tenure with Zacson, revenue grew almost fourfold as they acquired majority interest in companies in Belgium and Mexico, and created joint ventures in Japan with Nippon Telephone and Telegraph (NTT) and in Canada with Saskatchewan Telephone. Rick was President and Chief Operating Officer of Zacson Corporation, a business to business marketing services company that served the technology, telecom and financial services markets. During Hoefert's tenure with Zacson, revenue grew almost fourfold as they acquired majority interest in companies in Belgium and Mexico, and created joint ventures in Japan with Nippon Telephone and Telegraph (NTT) and in Canada with Saskatchewan Telephone.
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Sears
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United States
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Retail
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700 & Above Employee
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Regional Manager, Credit Operations
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Aug 1983 - Dec 1990
Rick managed the credit marketing operations for the Western U.S. and was responsible for market strategy and implementation accross multiple direct and indirect channels. Rick managed the credit marketing operations for the Western U.S. and was responsible for market strategy and implementation accross multiple direct and indirect channels.
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Education
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University of South Dakota
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