Experience

Springday

• Australia
• Wellness and Fitness Services
• 1 - 100 Employee

• Technical Support Representative

  • May 2015 - Present

  1. Admin tester & reviewer· wellbeing check tool tester with feedback info provided· every other tool tester before they go live2. Campaign manager· Provides a campaign checklist to corresponding Project Managers so they feedback before it goeslive· On top of campaigns and final testing to make sure they are error-free before they are switched livethe first day of the month3. Have helped PM’s generate reports and interpret them· Reports needed for gamification and awarding have been asked to be downloaded so accuratedata and reports will be provided to the client4. EA related work· created Google forms for some clients· created Powerpoint presentation for organizational chart5. Hub checker· constantly updates all sites to make sure they are free from errors and updated6. Promo Handler· handles promo codes for all clients · keeps the spreadsheet/list of all users who received the discount to avoid duplication and for endof year review to see how many were actually used from the ones sent out7. First level support· handles the inbox for user support such as login issues, queries regarding programs, first timejoiners, most especially if a site goes live for the first time8. Short article writer· Creates articles, mostly events that will be put on sidebar so no external link will be directed fromhomepage and eDMs9. Site builder/coordinator· Strategizes a plan to make site builds go smoothly· Tests the sites before handing over to Project Manager10. Basic Support· Provides basic support if no other support is available such as but is not limited to:· Adding/removing user in system etc11. Challenge Builder· Goes thru the site/challenges esp details before handing over to Project Manager Show less

• Service Delivery Team Lead

  • May 2015 - Present



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Fund Accounting Senior Specialist

  • Oct 2012 - Jul 2013

  • Responsible for the day-to-day production, validation & delivery of Financial Statements of Accounts & Net Asset Value (NAV) that are delivered to clients & sub-advisors • Maintenance of accurate accounting and securities records for each fund administered, ensuring all prescribed controls are adhered to for each fund accounting process • Problem-solving investigation & resolution where accounting or securities transactions breach the validation tolerances of the JP Morgan Exception Management System (EMS) • Timeliness of NAV production, accounting validation and management escalation, in the event of issues, is essential to the success of the individual’s and team’s performance • Prepares Fund’s quarterly, semi-annual reports to shareholders and file with SEC. • Prepares the filing of N-SARS and N-Q for all funds with SEC • Prepares correspondence for distribution to fund management and Board of Directors when deemed appropriate • Provides Fund’s Board of Directors and fund management with timely, essential and accurate reporting of fund operations • Undertakes any other financial reporting responsibilities assigned Show less



Shell Business Service Centre

• Cash Allocation Analyst

  • May 2010 - Jun 2011

  • Ensured that cash application and allocation is completed in an accurate and timely manner • provided unlimited support to the Cash Allocation Supervisor • Successfully contacted customer to investigate reasons for partial payment & obtain remittance receipts • Meticulously ensured that all cash and checks have been entered into the system, banked on the due date and receipts were applied to customer accounts • Acknowledged receipt of complaint with customer, investigate & resolve the complaint Show less