Rhiannon Thomson
Customer Experience Lead at Coco & Lola- Claim this Profile
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Topline Score
Bio
Irish Leroy Polintan
Professional and great work ethic person
Sonya G.
Having had the privilege of working closely with Rhiannon for 2 years in the Online Customer Care team as my lead, I can attest to her dedication, exceptional customer service skills, and remarkable work ethic. Rhiannon consistently demonstrated exceptional abilities in managing customer enquiries and concerns. Her patience, empathy, and effective communication skills has allowed her to address complex issues with grace and professionalism. Moreover, Rhiannon has displayed a remarkable commitment to team collaboration and problem-solving. She eagerly shared insights, offered solutions, and provided assistance to her fellow team members. Her approachability and willingness to go the extra mile was not only instrumental in fostering a cooperative work environment but also significantly improved our team's overall performance. She consistently adhered to company policies and procedures, ensuring that every customer interaction complied with our high standards of service. Rhiannon's attention to detail and dedication to maintaining accurate records and documentation were extremely valuable to the company.
Irish Leroy Polintan
Professional and great work ethic person
Sonya G.
Having had the privilege of working closely with Rhiannon for 2 years in the Online Customer Care team as my lead, I can attest to her dedication, exceptional customer service skills, and remarkable work ethic. Rhiannon consistently demonstrated exceptional abilities in managing customer enquiries and concerns. Her patience, empathy, and effective communication skills has allowed her to address complex issues with grace and professionalism. Moreover, Rhiannon has displayed a remarkable commitment to team collaboration and problem-solving. She eagerly shared insights, offered solutions, and provided assistance to her fellow team members. Her approachability and willingness to go the extra mile was not only instrumental in fostering a cooperative work environment but also significantly improved our team's overall performance. She consistently adhered to company policies and procedures, ensuring that every customer interaction complied with our high standards of service. Rhiannon's attention to detail and dedication to maintaining accurate records and documentation were extremely valuable to the company.
Irish Leroy Polintan
Professional and great work ethic person
Sonya G.
Having had the privilege of working closely with Rhiannon for 2 years in the Online Customer Care team as my lead, I can attest to her dedication, exceptional customer service skills, and remarkable work ethic. Rhiannon consistently demonstrated exceptional abilities in managing customer enquiries and concerns. Her patience, empathy, and effective communication skills has allowed her to address complex issues with grace and professionalism. Moreover, Rhiannon has displayed a remarkable commitment to team collaboration and problem-solving. She eagerly shared insights, offered solutions, and provided assistance to her fellow team members. Her approachability and willingness to go the extra mile was not only instrumental in fostering a cooperative work environment but also significantly improved our team's overall performance. She consistently adhered to company policies and procedures, ensuring that every customer interaction complied with our high standards of service. Rhiannon's attention to detail and dedication to maintaining accurate records and documentation were extremely valuable to the company.
Irish Leroy Polintan
Professional and great work ethic person
Sonya G.
Having had the privilege of working closely with Rhiannon for 2 years in the Online Customer Care team as my lead, I can attest to her dedication, exceptional customer service skills, and remarkable work ethic. Rhiannon consistently demonstrated exceptional abilities in managing customer enquiries and concerns. Her patience, empathy, and effective communication skills has allowed her to address complex issues with grace and professionalism. Moreover, Rhiannon has displayed a remarkable commitment to team collaboration and problem-solving. She eagerly shared insights, offered solutions, and provided assistance to her fellow team members. Her approachability and willingness to go the extra mile was not only instrumental in fostering a cooperative work environment but also significantly improved our team's overall performance. She consistently adhered to company policies and procedures, ensuring that every customer interaction complied with our high standards of service. Rhiannon's attention to detail and dedication to maintaining accurate records and documentation were extremely valuable to the company.
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Credentials
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Customer Experience (CX) Foundations
LinkedInJun, 2023- Sep, 2024 -
How to Think Strategically
LinkedInMay, 2023- Sep, 2024 -
Leading Yourself
LinkedInMay, 2023- Sep, 2024 -
Mastering Communications as a Leader
LinkedInFeb, 2023- Sep, 2024 -
The Headspace Guide to Mindful Workdays
LinkedInFeb, 2023- Sep, 2024 -
Articulating Your Value
LinkedInJan, 2023- Sep, 2024 -
Design Thinking: Customer Experience
LinkedInJan, 2023- Sep, 2024 -
Preparing Yourself for Change
LinkedInJan, 2023- Sep, 2024 -
Critical Thinking for More Effective Communication
LinkedInDec, 2022- Sep, 2024 -
Creating a Communications Strategy
LinkedInNov, 2022- Sep, 2024 -
Account Management: Maintaining Relationships
LinkedInOct, 2022- Sep, 2024 -
De-Escalating Conversations for Customer Service
LinkedInOct, 2022- Sep, 2024 -
Working with Your Personal Strengths and Weaknesses
LinkedInOct, 2022- Sep, 2024 -
Communicating with Confidence
LinkedInSep, 2022- Sep, 2024 -
Creating Positive Conversations with Challenging Customers (2019)
LinkedInSep, 2022- Sep, 2024 -
Habits to Win Every Day
LinkedInSep, 2022- Sep, 2024 -
Measuring the Value of Customer Service
LinkedInSep, 2022- Sep, 2024 -
Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
LinkedInSep, 2022- Sep, 2024 -
Gorgias Academy | Basic Agent
GorgiasMay, 2022- Sep, 2024 -
Gorgias Academy | Lead Agent
GorgiasMay, 2022- Sep, 2024 -
Gorgias Academy | Working with Rules
GorgiasMay, 2022- Sep, 2024 -
Social Media Certificate
HubSpot AcademySep, 2020- Sep, 2024
Experience
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Coco & Lola
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Spain
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Retail
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1 - 100 Employee
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Customer Experience Lead
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Jul 2023 - Present
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Seafolly P/L
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Australia
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Retail Apparel and Fashion
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1 - 100 Employee
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Online Customer Care Representative
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Jan 2021 - Jul 2023
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Direct Selling Australia
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Australia
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Retail
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1 - 100 Employee
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Marketing and Communications Coordinator
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Jul 2020 - Jan 2021
Working in Marketing and Communications has allowed me to critique my ability to plan, create, schedule and analyse email direct marketing. I formed great relationships when assisting in the coordination and running of corporate events. I discovered my creative passion for producing promotional marketing materials, as well as scheduling content creation and management of company website. Working in Marketing and Communications has allowed me to critique my ability to plan, create, schedule and analyse email direct marketing. I formed great relationships when assisting in the coordination and running of corporate events. I discovered my creative passion for producing promotional marketing materials, as well as scheduling content creation and management of company website.
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Education
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Charles Sturt University
Certificate in Digital Marketing -
Charles Sturt University
Certificate in Social Media Marketing -
TAFE NSW
Statement of Attainment in Business Administration -
TAFE NSW
Statement of Attainment in Team Leader Skill Set