Rhiannon Thomson

Customer Experience Lead at Coco & Lola
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Contact Information
Location
Sydney, New South Wales, Australia, AU

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Bio

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5.0

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Irish Leroy Polintan

Professional and great work ethic person

Sonya G.

Having had the privilege of working closely with Rhiannon for 2 years in the Online Customer Care team as my lead, I can attest to her dedication, exceptional customer service skills, and remarkable work ethic. Rhiannon consistently demonstrated exceptional abilities in managing customer enquiries and concerns. Her patience, empathy, and effective communication skills has allowed her to address complex issues with grace and professionalism. Moreover, Rhiannon has displayed a remarkable commitment to team collaboration and problem-solving. She eagerly shared insights, offered solutions, and provided assistance to her fellow team members. Her approachability and willingness to go the extra mile was not only instrumental in fostering a cooperative work environment but also significantly improved our team's overall performance. She consistently adhered to company policies and procedures, ensuring that every customer interaction complied with our high standards of service. Rhiannon's attention to detail and dedication to maintaining accurate records and documentation were extremely valuable to the company.

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Credentials

  • Customer Experience (CX) Foundations
    LinkedIn
    Jun, 2023
    - Sep, 2024
  • How to Think Strategically
    LinkedIn
    May, 2023
    - Sep, 2024
  • Leading Yourself
    LinkedIn
    May, 2023
    - Sep, 2024
  • Mastering Communications as a Leader
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • The Headspace Guide to Mindful Workdays
    LinkedIn
    Feb, 2023
    - Sep, 2024
  • Articulating Your Value
    LinkedIn
    Jan, 2023
    - Sep, 2024
  • Design Thinking: Customer Experience
    LinkedIn
    Jan, 2023
    - Sep, 2024
  • Preparing Yourself for Change
    LinkedIn
    Jan, 2023
    - Sep, 2024
  • Critical Thinking for More Effective Communication
    LinkedIn
    Dec, 2022
    - Sep, 2024
  • Creating a Communications Strategy
    LinkedIn
    Nov, 2022
    - Sep, 2024
  • Account Management: Maintaining Relationships
    LinkedIn
    Oct, 2022
    - Sep, 2024
  • De-Escalating Conversations for Customer Service
    LinkedIn
    Oct, 2022
    - Sep, 2024
  • Working with Your Personal Strengths and Weaknesses
    LinkedIn
    Oct, 2022
    - Sep, 2024
  • Communicating with Confidence
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Creating Positive Conversations with Challenging Customers (2019)
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Habits to Win Every Day
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Measuring the Value of Customer Service
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Thriving @ Work: Leveraging the Connection between Well-Being and Productivity
    LinkedIn
    Sep, 2022
    - Sep, 2024
  • Gorgias Academy | Basic Agent
    Gorgias
    May, 2022
    - Sep, 2024
  • Gorgias Academy | Lead Agent
    Gorgias
    May, 2022
    - Sep, 2024
  • Gorgias Academy | Working with Rules
    Gorgias
    May, 2022
    - Sep, 2024
  • Social Media Certificate
    HubSpot Academy
    Sep, 2020
    - Sep, 2024

Experience

    • Spain
    • Retail
    • 1 - 100 Employee
    • Customer Experience Lead
      • Jul 2023 - Present
    • Australia
    • Retail Apparel and Fashion
    • 1 - 100 Employee
    • Online Customer Care Representative
      • Jan 2021 - Jul 2023
    • Australia
    • Retail
    • 1 - 100 Employee
    • Marketing and Communications Coordinator
      • Jul 2020 - Jan 2021

      Working in Marketing and Communications has allowed me to critique my ability to plan, create, schedule and analyse email direct marketing. I formed great relationships when assisting in the coordination and running of corporate events. I discovered my creative passion for producing promotional marketing materials, as well as scheduling content creation and management of company website. Working in Marketing and Communications has allowed me to critique my ability to plan, create, schedule and analyse email direct marketing. I formed great relationships when assisting in the coordination and running of corporate events. I discovered my creative passion for producing promotional marketing materials, as well as scheduling content creation and management of company website.

Education

  • Charles Sturt University
    Certificate in Digital Marketing
  • Charles Sturt University
    Certificate in Social Media Marketing
  • TAFE NSW
    Statement of Attainment in Business Administration
  • TAFE NSW
    Statement of Attainment in Team Leader Skill Set

Community

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