Rhiannon Lloyd

Help Desk Support Analyst at Neuven Group
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Contact Information
us****@****om
(386) 825-5501
Location
Crewe, England, United Kingdom, UK
Languages
  • English Native or bilingual proficiency

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Bio

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Credentials

  • BSC WEB DESIGN
    Staffordshire University
    Jul, 2013
    - Nov, 2024
  • BTEC National Diploma For IT Practitioners in Software Development
    South Cheshire College
    Jul, 2009
    - Nov, 2024
  • Level One Certificate in Computerised Accounts
    South Cheshire College
  • Level Two in Team Leading
    South Cheshire College

Experience

  • Neuven Solutions
    • United Kingdom
    • Staffing and Recruiting
    • 1 - 100 Employee
    • Help Desk Support Analyst
      • Nov 2022 - Present

  • Booksolve Computer Systems Ltd
    • United Kingdom
    • Software Development
    • 1 - 100 Employee
    • 1st Line Support
      • Nov 2017 - Oct 2022

    • Support Analyst
      • Jul 2017 - Nov 2017

      Contract worker between 25th of July and 27th of November 2017. direct full-time employment for 28th of November 2017 - Present.

  • Healthcare Communications (Part of Cisco)
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • 1st /2nd Line Support Analyst
      • Jun 2017 - Jul 2017

  • Atos
    • France
    • IT Services and IT Consulting
    • 700 & Above Employee
    • 1st Line Support Analyst - Weekend Cover
      • Dec 2016 - Apr 2017

      Multi- Desk : Support at Weekends and Bank Holidays

    • 1st Line Support Analyst
      • Aug 2015 - Apr 2017

  • Home Bargains
    • United Kingdom
    • Retail
    • 700 & Above Employee
    • Home Bargains - Customer Service
      • Oct 2014 - Dec 2014

      Part time Xmas work. Part time Xmas work.

  • Optima Warehouse Solutions Ltd.
    • United Kingdom
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Software Test Engineer
      • Oct 2011 - Aug 2012

      As part of my degree course I was given the opportunity to hold a placement for a year in industry. During my placement at Optima Warehouse Solutions I was given the task of heading a new testing department for the software that was being produced. I worked well in communicating and documenting my work so that the developer department could alter the software accordingly. This task also included prioritising the issues found for the several phases that application went through before it was given to the beta testing team. During my year in industry Optima Warehouse Solutions Limited expanded rapidly resulting in the expansion and creation of a larger testing team. This helped me to develop my team skills as I was tasked with basic training of the testing team using the software package Microsoft Task Manager of the system to record the tests. Show less

Education

  • Pearson Online Academy UK Global
    Level Two, Certification in Equality and Diversity
  • Pearson Online Academy UK Global
    Level Two, Certificate in Customer Service
  • Staffordshire University
    Bachelor's Degree, Web Design
    2009 - 2013
  • Cheshire College - South & West
    BTEC National IT Practitioner Diploma, Software Development
    2007 - 2009
  • Ruskin Sports College ( High School)
    G.C.S.E, GCSE
    2002 - 2009
  • Cheshire College - South & West
    Level Two, Award for Team Leading
    2009 -
  • Cheshire College - South & West
    Level One, Certificate in Computer Accounts
    2008 -

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