Experience

Long & McQuade Musical Instruments

• Canada
• Retail
• 500 - 600 Employee

• Assistant Manager

  • May 2021 - Present

  - Lead a team of 11-15 Sales and Rental Associates, providing support for sales and customer issues- Supported specialized employees to ensure effective operations throughout the store- Managed workplace health safety as per the OHSA, including COVID-19 protocols - Participated in the hiring and training of new employees in support of store Manager- Coached and developed existing staff on performance and sales & customer service skills- Provide administrative support, including contract review and approval, scheduling, and payroll

• Educational Services Consultant

  • Jun 2018 - May 2021

  - Managed accounts for local school boards, serving 250 individual schools, and other large accounts- Responsible for the entire sales process; competitive quoting, billing/payment, delivery, and follow up- Built relationships with customers and stakeholders to drive sales and gain market share - Handled all complaints and concerns with such accounts- Represented the organization at local and provincial conferences and provided education sessions for current and prospective clients

• Sales and Rental Associate

  • Nov 2017 - May 2018

  - Educated customers about products and demonstrated all products in the store- Sold musical instruments and equipment based on the specific needs of the customers, and upsold customers higher-end equipment and additional items- Managed the rental process including accurate completion of rental contracts, following pricing protocols, ensure products were available when needed and returned on time- Handled all web based orders, and scheduling, receiving, and shipping of orders



88Keys Music and Discovery Centre

• Canada
• Musicians
• 1 - 100 Employee

• Studio Administration and Communications Management

  • Feb 2015 - Aug 2017

  - Managed all lesson scheduling and mass communications with customers- Fielded all incoming calls regarding customer needs; sales, billing, and problem/dispute solving- Managed the organization’s website, social media and monthly newsletters- Coordinated with all teachers to schedule lessons- Followed up on past-due accounts to ensure payment - Managed all lesson scheduling and mass communications with customers- Fielded all incoming calls regarding customer needs; sales, billing, and problem/dispute solving- Managed the organization’s website, social media and monthly newsletters- Coordinated with all teachers to schedule lessons- Followed up on past-due accounts to ensure payment



Wendy's Restaurants

• United States
• 1 - 100 Employee

• Crew/Crew Trainer

  • May 2009 - Jan 2015

  - Trained new employees on all positions (kitchen, cash register, and drive-thru)- Managed store inventory and ensured all food safety guidelines were followed- Provide excellent customer service and assist customers with complaints and concerns- Open and close the restaurant to corporate standards - Trained new employees on all positions (kitchen, cash register, and drive-thru)- Managed store inventory and ensured all food safety guidelines were followed- Provide excellent customer service and assist customers with complaints and concerns- Open and close the restaurant to corporate standards