Experience

HeadBox

• United Kingdom
• Events Services
• 1 - 100 Employee

• Customer Success Executive

  • Apr 2023 - Present

  HeadBox is the easy way to plan meetings and events with confidence. No long searches, no hidden costs, no stress. HeadBox is the easy way to plan meetings and events with confidence. No long searches, no hidden costs, no stress.



Tiney

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Coordinator and Community Success Specialist

  • Apr 2021 - Jan 2023

  Customer operations and customer success role at tiney Childminding agency. Assisting new childminders with their transition into childminding. Owning projects and consulting customers to get childminders trading. Building and developing processes and co-operating with the Product team to deliver the best in-app customer experience. Content creation: Articles, newsletters and weekly communications to the community Social media: Managing the Instagram account Customer operations and customer success role at tiney Childminding agency. Assisting new childminders with their transition into childminding. Owning projects and consulting customers to get childminders trading. Building and developing processes and co-operating with the Product team to deliver the best in-app customer experience. Content creation: Articles, newsletters and weekly communications to the community Social media: Managing the Instagram account



eviivo

• United Kingdom
• IT Services and IT Consulting
• 100 - 200 Employee

• Onboarding and training consultant

  • Feb 2020 - Apr 2021

  Training clients in the travel industry for a channel management software. Consulting best means of best practice to increase revenue. This was a fast-paced, performance based role. Administrative data entry using a CRM system and creating instant websites. Team projects to develop new training methodologies Training clients in the travel industry for a channel management software. Consulting best means of best practice to increase revenue. This was a fast-paced, performance based role. Administrative data entry using a CRM system and creating instant websites. Team projects to develop new training methodologies



Marylebone Cricket Club

• United Kingdom
• Spectator Sports
• 200 - 300 Employee

• Waitress

  • Jul 2016 - Feb 2020

  Waitressing team leader role at the prestigious cricket ground for high profile clients and members of the Marylebone Cricket Club. Team leader responsibility includes training and guiding the waiting team to deliver organised and high-quality service. I served at the member’s restaurants and regularly worked events and conferences ranging from 50-300 guests. Role required impeccable presentation, an eye for detail, multi-tasking skills and the ability to handle fast paced and high pressure environments, particularly during the England Cricket World Cup and the Ashes 2019. Interpersonal social skills improved through liaising with customers. Show less



Feet Up Hostels

• Spain
• Hospitality
• 1 - 100 Employee

• Front Desk Receptionist

  • Aug 2017 - Dec 2017

  Receptionist and administrative duties involved managing guest bookings, liaising with customers and handling payments and invoices. I organised events for guests, including coordination, ticket booking and travel arrangements. Receptionist and administrative duties involved managing guest bookings, liaising with customers and handling payments and invoices. I organised events for guests, including coordination, ticket booking and travel arrangements.



Servoca

• London, United Kingdom

• Events steward

  • Jun 2016 - Oct 2016

  A temporary role which increased management and communication skills by interacting with and organising large groups of people during busy events. A temporary role which increased management and communication skills by interacting with and organising large groups of people during busy events.