Rhianna Paul
Medical Office Assistant at Oshawa Clinic Group- Claim this Profile
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Topline Score
Bio
Dusan Milakara
My experiences with Rhianna were always professional. I was impressed with her attention to detail and ability to pivot when presented with challenges. While I did not work at the Oshawa Clinic directly, my understanding is that it's a very busy place with a high volume of patients coming through. Rhianna continually managed to accommodate our needs, even the last minute ones, and was always kind, quick, and personable.
Dusan Milakara
My experiences with Rhianna were always professional. I was impressed with her attention to detail and ability to pivot when presented with challenges. While I did not work at the Oshawa Clinic directly, my understanding is that it's a very busy place with a high volume of patients coming through. Rhianna continually managed to accommodate our needs, even the last minute ones, and was always kind, quick, and personable.
Dusan Milakara
My experiences with Rhianna were always professional. I was impressed with her attention to detail and ability to pivot when presented with challenges. While I did not work at the Oshawa Clinic directly, my understanding is that it's a very busy place with a high volume of patients coming through. Rhianna continually managed to accommodate our needs, even the last minute ones, and was always kind, quick, and personable.
Dusan Milakara
My experiences with Rhianna were always professional. I was impressed with her attention to detail and ability to pivot when presented with challenges. While I did not work at the Oshawa Clinic directly, my understanding is that it's a very busy place with a high volume of patients coming through. Rhianna continually managed to accommodate our needs, even the last minute ones, and was always kind, quick, and personable.
Credentials
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Medical-Certified Endoscopy Reprocessing Trainer
Olympus IMSJan, 2018- Oct, 2024
Experience
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Oshawa Clinic Group
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Canada
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Hospitals and Health Care
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1 - 100 Employee
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Medical Office Assistant
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Feb 2021 - Present
Implementing monthly scheduling and booking appointments for 3 physicians in a fast-paced clinic environment. Managing incoming referrals for 3 physicians, scheduling consultations and overseeing the patient intake process. Creating and maintaining current patient charts. Assisting the Medical Director with organizing and implementing policy and procedure as per current industry standard and guidelines. Recording meeting minutes. Coordinating and scheduling on-site… Show more Implementing monthly scheduling and booking appointments for 3 physicians in a fast-paced clinic environment. Managing incoming referrals for 3 physicians, scheduling consultations and overseeing the patient intake process. Creating and maintaining current patient charts. Assisting the Medical Director with organizing and implementing policy and procedure as per current industry standard and guidelines. Recording meeting minutes. Coordinating and scheduling on-site pre-anesthetic evaluations and radiofrequency ablation procedures. Overseeing use of radiology software, Radiant, by nursing staff. Registering daily fluoroscopic-guided procedure patients as well local treatment patients. Ordering of daily medication for injection/infusion therapy. Assisting nursing staff and physicians where necessary. Providing patient education and information pre and post treatment. Maintaining and ordering office supplies.
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Medical Office Assistant
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Apr 2019 - Feb 2021
Implementing and scheduling appointments for 3 Diagnostic Imaging sites. Coordinating and scheduling Prostate Biopsy patients in collaboration with Lakeridge Health Prostate Assessment Clinic and Peterborough Prostate Assessment Clinic. Assisting during procedure dates by managing all processing and documentation of pathology and paperwork. Researching and ordering of medical equipment and supplies. Overseeing Bone Mineral Densitometry appointments. Pre-registering… Show more Implementing and scheduling appointments for 3 Diagnostic Imaging sites. Coordinating and scheduling Prostate Biopsy patients in collaboration with Lakeridge Health Prostate Assessment Clinic and Peterborough Prostate Assessment Clinic. Assisting during procedure dates by managing all processing and documentation of pathology and paperwork. Researching and ordering of medical equipment and supplies. Overseeing Bone Mineral Densitometry appointments. Pre-registering imaging patients and Follicle Studies on behalf of Durham Fertility Clinic. Scheduling Stroke Prevention patients in collaboration with Lakeridge Health Stroke Prevention Clinic. Assisting Front Desk staff where necessary.
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Medical-Certified Endoscopy Reprocessing Trainer
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Sep 2017 - Mar 2019
Responsibilities: Maintain relevant medical certification in endoscopy reprocessing. Reprocess colonoscopes, gastroscopes, and all relevant medical equipment through high level disinfection. Document all non-single-use medical equipment’s use & processing. Inspect endoscopes after each use, document any change and send for repair when needed. Order medical supplies used within the Endoscopy Suite. Skills: Advanced ability in high level… Show more Responsibilities: Maintain relevant medical certification in endoscopy reprocessing. Reprocess colonoscopes, gastroscopes, and all relevant medical equipment through high level disinfection. Document all non-single-use medical equipment’s use & processing. Inspect endoscopes after each use, document any change and send for repair when needed. Order medical supplies used within the Endoscopy Suite. Skills: Advanced ability in high level disinfection & sterilization. Current & relevant knowledge of IPAC. Consistent & concise documentation. Self-assessment of ability & skillset, as well as maintaining receptiveness to feedback & constructive criticism.
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Switchboard Operator
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May 2015 - Mar 2019
Responsibilities: Take all general inquiry calls for 4 clinic locations. Assist patients with a broad range of general questions, contacting physicians’ offices and hours of operation. Co-ordinate scheduling for doctors’ offices and walk-in clinics for 4 clinic locations. Update scheduling to most accurately reflect all hours of operation. Skills: Communicate efficiently & concisely to limit patient wait times. Thorough planning & investigation of all department &… Show more Responsibilities: Take all general inquiry calls for 4 clinic locations. Assist patients with a broad range of general questions, contacting physicians’ offices and hours of operation. Co-ordinate scheduling for doctors’ offices and walk-in clinics for 4 clinic locations. Update scheduling to most accurately reflect all hours of operation. Skills: Communicate efficiently & concisely to limit patient wait times. Thorough planning & investigation of all department & office hours and practices to provide the most accurate & current information.
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MDRD Technician & Materials Management
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Jun 2010 - Mar 2019
Responsibilities: Sterilize/high level disinfect medical instruments using steam autoclaving or HLD processing. Inspect & maintain each piece of medical equipment, replacing or sending for repair when needed. Research & order medical instruments and supplies. Order and distribute incoming and outgoing medical and non-medical supplies to all 4 clinic locations. Skills: Advanced ability in sterilization and high level disinfection of medical… Show more Responsibilities: Sterilize/high level disinfect medical instruments using steam autoclaving or HLD processing. Inspect & maintain each piece of medical equipment, replacing or sending for repair when needed. Research & order medical instruments and supplies. Order and distribute incoming and outgoing medical and non-medical supplies to all 4 clinic locations. Skills: Advanced ability in sterilization and high level disinfection of medical equipment. Current & relevant knowledge of IPAC. Solid understanding of WHIMS and the handling & disposal of hazardous materials. Purchasing, stocking and maintaining medical and non-medical equipment and materials.
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Victoria's Secret
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United States
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Retail
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700 & Above Employee
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Sales Specialist
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Oct 2015 - Apr 2018
Responsibilities: Provide exceptional & personable customer service by assessing individual customer needs and serving them to the highest degree. Provide signature fit experience for new and returning customers by: diagnosing fit issues, finding the correct size and styles for every lifestyle need, offering practical and relatable advice, and sending customers off with a positive & memorable experience. Opening cash tills, counting cash drawer and recording any variance from closing… Show more Responsibilities: Provide exceptional & personable customer service by assessing individual customer needs and serving them to the highest degree. Provide signature fit experience for new and returning customers by: diagnosing fit issues, finding the correct size and styles for every lifestyle need, offering practical and relatable advice, and sending customers off with a positive & memorable experience. Opening cash tills, counting cash drawer and recording any variance from closing balance. Closing cash tills, counting cash drawer and retrieving excess cash flow to be put into safety deposit. Process customer transactions quickly and skillfully, discerning all needs had been met & proper change given for cash purchases. Train and monitor junior cashiers, assuring transactions are processed quickly, carefully and lawfully. Skills: Multitasking several customer's needs at a time to provide optimal service. High level communication between staff to maintain customers' needs and maintain store flow. Receptiveness to feedback, allowing for further growth and providing exceptional customer experience. Show less Responsibilities: Provide exceptional & personable customer service by assessing individual customer needs and serving them to the highest degree. Provide signature fit experience for new and returning customers by: diagnosing fit issues, finding the correct size and styles for every lifestyle need, offering practical and relatable advice, and sending customers off with a positive & memorable experience. Opening cash tills, counting cash drawer and recording any variance from closing… Show more Responsibilities: Provide exceptional & personable customer service by assessing individual customer needs and serving them to the highest degree. Provide signature fit experience for new and returning customers by: diagnosing fit issues, finding the correct size and styles for every lifestyle need, offering practical and relatable advice, and sending customers off with a positive & memorable experience. Opening cash tills, counting cash drawer and recording any variance from closing balance. Closing cash tills, counting cash drawer and retrieving excess cash flow to be put into safety deposit. Process customer transactions quickly and skillfully, discerning all needs had been met & proper change given for cash purchases. Train and monitor junior cashiers, assuring transactions are processed quickly, carefully and lawfully. Skills: Multitasking several customer's needs at a time to provide optimal service. High level communication between staff to maintain customers' needs and maintain store flow. Receptiveness to feedback, allowing for further growth and providing exceptional customer experience. Show less
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iTTTi Japan
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Japan
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Education Administration Programs
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100 - 200 Employee
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English Second Language Teacher
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Apr 2014 - Apr 2015
Responsibilities: Rotate between 4 private English Conversational Schools, instructing students between ages of 6 months- 18 years. Organize fun, dynamic and educational lessons according to the school curriculum, class level and age. Record lesson plans in teacher’s log. Check students in for lessons, review homework, introduce new vocabulary and grammar while reinforcing learned language, assign homework and send students off safely with parent/guardian. Update lesson plan with… Show more Responsibilities: Rotate between 4 private English Conversational Schools, instructing students between ages of 6 months- 18 years. Organize fun, dynamic and educational lessons according to the school curriculum, class level and age. Record lesson plans in teacher’s log. Check students in for lessons, review homework, introduce new vocabulary and grammar while reinforcing learned language, assign homework and send students off safely with parent/guardian. Update lesson plan with changes/challenges/accomplishments from each lesson and leave message in teacher’s communication log for Japanese English teacher. Supervise and instruct with new trainees to the company and provide constructive feedback to the trainee and company. Provide sick coverage to other schools within the region. Teach summer school lessons, inviting parents/guardians, siblings and friends of current students to observe and join activities. Skills: Utilize advanced knowledge of the English language as well as conversational understanding of the Japanese language to understand students' needs and adapt the lessons accordingly. Frequent and proactive contact with English-speaking and Japanese counter-parts as well as students' parents to understand each student's needs and improve lesson quality and material. Show less Responsibilities: Rotate between 4 private English Conversational Schools, instructing students between ages of 6 months- 18 years. Organize fun, dynamic and educational lessons according to the school curriculum, class level and age. Record lesson plans in teacher’s log. Check students in for lessons, review homework, introduce new vocabulary and grammar while reinforcing learned language, assign homework and send students off safely with parent/guardian. Update lesson plan with… Show more Responsibilities: Rotate between 4 private English Conversational Schools, instructing students between ages of 6 months- 18 years. Organize fun, dynamic and educational lessons according to the school curriculum, class level and age. Record lesson plans in teacher’s log. Check students in for lessons, review homework, introduce new vocabulary and grammar while reinforcing learned language, assign homework and send students off safely with parent/guardian. Update lesson plan with changes/challenges/accomplishments from each lesson and leave message in teacher’s communication log for Japanese English teacher. Supervise and instruct with new trainees to the company and provide constructive feedback to the trainee and company. Provide sick coverage to other schools within the region. Teach summer school lessons, inviting parents/guardians, siblings and friends of current students to observe and join activities. Skills: Utilize advanced knowledge of the English language as well as conversational understanding of the Japanese language to understand students' needs and adapt the lessons accordingly. Frequent and proactive contact with English-speaking and Japanese counter-parts as well as students' parents to understand each student's needs and improve lesson quality and material. Show less
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York University
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Canada
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Higher Education
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700 & Above Employee
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Studio Assistant (Camilla Singh)
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Jun 2013 - Jan 2014
Responsibilities: Working with the artist in residency at York University through the Art Gallery of York University. Instruct, demonstrate, collaborate, and strategize with artist and assistants on the application of alginate and silicon mould-making. Work alongside the artist within the studio to produce prototype works as well as final products. Skills: Instructing and demonstrating the application of silicon, plaster, and alginate mould-making as it applied to the… Show more Responsibilities: Working with the artist in residency at York University through the Art Gallery of York University. Instruct, demonstrate, collaborate, and strategize with artist and assistants on the application of alginate and silicon mould-making. Work alongside the artist within the studio to produce prototype works as well as final products. Skills: Instructing and demonstrating the application of silicon, plaster, and alginate mould-making as it applied to the artist's needs. Instructing and demonstrating how to produce resin and plaster objects from moulds.
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Studio Assistant (Mark-David Hosale)
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Jul 2013 - Sep 2013
Responsibilities: Assist the artist in finessing the moulds, preparing the moulds and utilizing the moulds in resin-object production. Produce finished, end products from the mould, trimmed and cleaned. Assist the artist in assembling object components to desired end result. Mend the moulds as needed. Skills: Mould finessing & maintaining, as well as continually preparing and utilizing the moulds to produce resin objects. Cutting and finessing moulded objects and… Show more Responsibilities: Assist the artist in finessing the moulds, preparing the moulds and utilizing the moulds in resin-object production. Produce finished, end products from the mould, trimmed and cleaned. Assist the artist in assembling object components to desired end result. Mend the moulds as needed. Skills: Mould finessing & maintaining, as well as continually preparing and utilizing the moulds to produce resin objects. Cutting and finessing moulded objects and bonding components together to form finished products. Team collaboration in trouble shooting solutions when necessary.
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Studio Monitor
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Oct 2011 - May 2013
Responsibilities: Supervise students within the sculpture facilities after faculty-operated hours. Demonstrate how to safely operate equipment and follow all safety procedures within the studio. Help students strategically problem-solve difficulties with their work(s) and utilize new methods. Maintain a tidy and orderly space for students and faculty to operate within. Skills: Current WHIMS knowledge Foundry (sand-casting, lost-wax casting, jewelry investment… Show more Responsibilities: Supervise students within the sculpture facilities after faculty-operated hours. Demonstrate how to safely operate equipment and follow all safety procedures within the studio. Help students strategically problem-solve difficulties with their work(s) and utilize new methods. Maintain a tidy and orderly space for students and faculty to operate within. Skills: Current WHIMS knowledge Foundry (sand-casting, lost-wax casting, jewelry investment casting) Mould-making (silicon, plaster, and alginate moulds) Metal working (welding, cutting, etc.) Wood-working (cutting, carving, etc.).
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Canadian National Exhibition
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Canada
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Entertainment
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1 - 100 Employee
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Exhibition Assistant
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Aug 2013 - Sep 2013
Responsibilities: Ensure safety of all visitors in and around exhibits, as well safety of the objects within the exhibition. Provide information on all visitors’ inquiries and encourage an upbeat, fun and interactive atmosphere. Set up exhibit prior to opening, as well as maintain and close the exhibit at closing. Skills: Teamwork and leadership, frequent communication with team members and staff. Proactive work initiative and approachable disposition. Responsibilities: Ensure safety of all visitors in and around exhibits, as well safety of the objects within the exhibition. Provide information on all visitors’ inquiries and encourage an upbeat, fun and interactive atmosphere. Set up exhibit prior to opening, as well as maintain and close the exhibit at closing. Skills: Teamwork and leadership, frequent communication with team members and staff. Proactive work initiative and approachable disposition.
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Education
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2009 - 2013
York University
Bachelor of Fine Arts - BFA, Visual and Performing Arts
Community
