Experience

Burning Man Project

• United States
• Civic and Social Organizations
• 100 - 200 Employee

• Head Shipping Clerk

  • Dec 2014 - Present

  Pack, ship, and track all online purchases Manage e-commerce and direct customer communication. Follow market trends, ensure product availability, and customer satisfaction. Pack, ship, and track all online purchases Manage e-commerce and direct customer communication. Follow market trends, ensure product availability, and customer satisfaction.



Jos. A. Bank Clothiers

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Dec 2014 - Sep 2019

  Consistently analyzed sales statistics and team performance metrics to ensure all major KPIs were met. Settled customer complaints without escalation. Recruited, interviewed, hired, developed, evaluated, coached, and counseled all local employees. Acted as a “Floor General”, greeted all customers promptly, and assisted other selling professionals proactively and reactively. Maintained up-to-date product knowledge and information on upcoming product releases, and new technological advancements in textile development. Guided customers on purchases based on interests, promotions, and other sales and preferential parameters while always relaying suggestions to the customers specific lifestyle needs. Performed general merchandising and upkeep during store hours and after closing, including cleaning messes, receiving merchandise, and organizing. Followed and maintained detailed planogram specifications for merchandise display. Performed cross-sells and upsells based on client’s interests and tastes to maximize store revenue. Rang up purchases for clients while promoting store rewards program and collecting the customers contact information for promotional strategies Show less



Prism Magic Clothing and Imports

• Sparks, Nv

• Store Manager

  • Nov 2009 - Dec 2014