Rhett Johnson

IT Systems Engineer III at DreamBox Learning
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Charles Richardson

One of my first jobs as a teenager, I was working in Rhett’s family's greenhouse. He always had a way of being an example of how I should fashion my work ethic. Later in our lives, I would design tape/cd covers for his music production. He even took part in the reality show for the Golf Channel called The Big Break as an Art production assistant when I was also working. He’s a fantastic communication expert. He is direct and specific about his concerns and expectations for the future of whatever product he is a part of. A cool job that isn’t in his profile, that I always admired, was working for the Heather Henson puppet company as a sound engineer. He’s modest and has done more than he will admit. I highly recommend Rhett for any coaching and or consulting you may require, he’s more than a technician of computers, he will most likely surprise and delight you, no matter the expectation.

Derek J. Bernard

I had the pleasure of working with Rhett in our support and administration team. Rhett has extensive experience in creative environments from both the technical and creative side of the business. His skill set was a perfect compliment to my own, which was primarily in systems administration. His knowledge of creative applications and processes allowed us to significantly enhance our services and support for our marketing and television groups. In addition to his contributions, Rhett was a blast to work with. He is fun, energetic, and an all around awesome individual. I thoroughly enjoyed working with Rhett. Not only was he a lot of fun to work with, but our divergent backgrounds allowed us to really learn from each other. Rhett enhanced my understanding of creative processes and leveraging digital asset management to improve our creative workflows. In turn, Rhett learned everything I could teach him about SANs, Fibre Chanel, Xsan, server administration, and the unix side of OS X. Where that ended, he went further, learning more specialized Apple technologies such as Final Cut Server and Net Image deployment which was a major contributor to the enhancements he brought to our organization. Our organization truly misses Rhett. I can wholeheartedly recommend him to anyone looking for an energetic and talented creative technology professional.

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Credentials

  • JAMF Software Casper Certified Administrator 300
    JAMF Software
    Mar, 2016
    - Nov, 2024
  • JAMF Software Certified Casper Technician 200
    Jamf
    Nov, 2015
    - Nov, 2024
  • Microsoft Office for Mac and iOS Accredited Support Professional, 2015
    -
    Mar, 2015
    - Nov, 2024
  • Apple Certified Mac Technician (ACMT)
    Apple
    Sep, 2013
    - Nov, 2024
  • Apple Certified Technical Coordinator (ACTC)
    Apple
    May, 2011
    - Nov, 2024

Experience

    • United States
    • E-Learning Providers
    • 200 - 300 Employee
    • IT Systems Engineer III
      • Jun 2022 - Present

      Mac Client Engineering, MDM with Jamf, Jamf Connect, and Backblaze. Mac Client Engineering, MDM with Jamf, Jamf Connect, and Backblaze.

    • United Kingdom
    • Financial Services
    • 700 & Above Employee
    • Mac Operations Support Engineer
      • Feb 2022 - Jun 2022

      Operations IT Support Engineer. G Suite and AWS Service Provisioning, IAM, EC2 and Workspaces. Mac end user support with Jamf and FreshDesk. Operations IT Support Engineer. G Suite and AWS Service Provisioning, IAM, EC2 and Workspaces. Mac end user support with Jamf and FreshDesk.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Director of IT School of Art + Art History and Design
      • Aug 2021 - Feb 2022

      Director of IT services for UW School of Art + Art History and Design. Managed and ran Print Center, Equipment Check out, General IT Services and Visual Services. Director of IT services for UW School of Art + Art History and Design. Managed and ran Print Center, Equipment Check out, General IT Services and Visual Services.

    • United States
    • Hospitals and Health Care
    • 1 - 100 Employee
    • Senior Support Engineer
      • Feb 2021 - Aug 2021

      Senior Support Engineer, supporting iterative updating and implementation of ITSM systems. Implemented Zero-Touch and Self Service based Onboarding Workflow. System documentation and knowledge base curation. Senior Support Engineer, supporting iterative updating and implementation of ITSM systems. Implemented Zero-Touch and Self Service based Onboarding Workflow. System documentation and knowledge base curation.

    • United States
    • Media Production
    • 1 - 100 Employee
    • IT Services Manager
      • Jan 2020 - Nov 2020

      Rearchitect and Integrate all IT Helpdesk and Service Systems and Hardware/Software Asset Management. Rearchitect and Integrate all IT Helpdesk and Service Systems and Hardware/Software Asset Management.

    • United States
    • Retail
    • 700 & Above Employee
    • Tier 3 Client Engineer
      • Jul 2017 - Jan 2020

      Tier 3 Mac Engineer. Formerly Tier 2 Mac Admin/Deskside Client Support Analyst and Tier 1 HelpDesk Trainer and Knowledge Base curation, Jamf Administrator specializing in Media and Creative Workflow. Tier 3 Mac Engineer. Formerly Tier 2 Mac Admin/Deskside Client Support Analyst and Tier 1 HelpDesk Trainer and Knowledge Base curation, Jamf Administrator specializing in Media and Creative Workflow.

    • United States
    • Computer Games
    • 300 - 400 Employee
    • Senior Mac Systems Administrator
      • Apr 2015 - May 2016

      Design and implementation of Enterprise/Self Service Apple Endpoint Management. SOP Creation for Help Desk Training and End User Support. Cross platform application packaging. Management of internal Continuous Integration infrastructure to support release team engineers, mobile game operations and QA staff. Leveraging technologies such as VMware, Windows Server 2008 r2, Jenkins, Jamf Casper Suite + SCCM plug-in, OS X Server, and Debian Linux NetBoot/NetSUS appliances. Design and implementation of Enterprise/Self Service Apple Endpoint Management. SOP Creation for Help Desk Training and End User Support. Cross platform application packaging. Management of internal Continuous Integration infrastructure to support release team engineers, mobile game operations and QA staff. Leveraging technologies such as VMware, Windows Server 2008 r2, Jenkins, Jamf Casper Suite + SCCM plug-in, OS X Server, and Debian Linux NetBoot/NetSUS appliances.

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Apple Client Solutions Administrator II
      • Mar 2013 - Apr 2015

      Design and implementation of Global Apple Macintosh deployment, Knowledge Base creation and Help Desk Support Staff training program. Leveraging technologies such as Windows Server 2012 r2, VMware ESXi & Fusion Pro, Parallels SCCM Plug-in, Jamf Casper Suite, Ubuntu Linux, SafeNet, CrashPlan and a myriad of free tools. General Hardware / Software repair and support. Design and implementation of Global Apple Macintosh deployment, Knowledge Base creation and Help Desk Support Staff training program. Leveraging technologies such as Windows Server 2012 r2, VMware ESXi & Fusion Pro, Parallels SCCM Plug-in, Jamf Casper Suite, Ubuntu Linux, SafeNet, CrashPlan and a myriad of free tools. General Hardware / Software repair and support.

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technician
      • Jan 2012 - Feb 2013

      Mobile technician serving the Greater Seattle area specializing in Mobile Device Management, System Architecture, Networking, Backup and ProActive Support. Mobile technician serving the Greater Seattle area specializing in Mobile Device Management, System Architecture, Networking, Backup and ProActive Support.

    • United States
    • Higher Education
    • 700 & Above Employee
    • Senior Programmer Analyst, ACHDS
      • Sep 2008 - May 2011

      Senior Programmer Analyst providing Macintosh based Technology Services for Strategy, Marketing, Communications and Admissions division. Xserve/XSAN administrator for UCFTV Final Cut Studio editors and marketing department graphic and web designers. Design and rollout of Open Directory, XSAN documentation/redesign/implementation for use with Final Cut Server. Installation, testing and support for VYVX studio. Technology and design consulting for upcoming UCFTV studio installation. Senior Programmer Analyst providing Macintosh based Technology Services for Strategy, Marketing, Communications and Admissions division. Xserve/XSAN administrator for UCFTV Final Cut Studio editors and marketing department graphic and web designers. Design and rollout of Open Directory, XSAN documentation/redesign/implementation for use with Final Cut Server. Installation, testing and support for VYVX studio. Technology and design consulting for upcoming UCFTV studio installation.

    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Creative and Mac Genius
      • 2002 - 2007

      Hardware/Software repair and troubleshooting. Software trainer for end user in-store training services. Specializing in Logic Pro and Final Cut Studio. Hardware/Software repair and troubleshooting. Software trainer for end user in-store training services. Specializing in Logic Pro and Final Cut Studio.

    • Germany
    • Musicians
    • 300 - 400 Employee
    • Sales/Tech Rep
      • 2003 - 2004

      Central Florida Sales / Install rep serving local music stores, giving demos and clinics on the Entire Native Instruments Product line specializing in Kontakt, Reaktor, Battery and Traktor. Central Florida Sales / Install rep serving local music stores, giving demos and clinics on the Entire Native Instruments Product line specializing in Kontakt, Reaktor, Battery and Traktor.

    • United States
    • Advertising Services
    • 1 - 100 Employee
    • Audio Designer
      • Aug 1998 - May 2003

      Music composition and sound editing for multiple clients such as Cigna Health Care and Compaq Music composition and sound editing for multiple clients such as Cigna Health Care and Compaq

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