Experience

Vivo Aquatic Group

• Product Manager

  • Aug 2020 - Present

  - Assists in building and maintaining ‘VivoPoint,’ Vivo Aquatic’s SaaS platform for managing commercial swimming pools - Builds, maintains, and tracks key product initiatives to ensure successful product development and implementation - Aligns product goals with business KPIs, such as increasing revenue through customer adoption of platform - Defines and executes rollout strategy for product updates and new products - Gathers feedback from users and reviews customer analytics to… Show more - Assists in building and maintaining ‘VivoPoint,’ Vivo Aquatic’s SaaS platform for managing commercial swimming pools - Builds, maintains, and tracks key product initiatives to ensure successful product development and implementation - Aligns product goals with business KPIs, such as increasing revenue through customer adoption of platform - Defines and executes rollout strategy for product updates and new products - Gathers feedback from users and reviews customer analytics to inform further product development, changes to platform, and increase commercial success - Analyzes SaaS platform use data, customer feedback, and internal needs to inform product decisions - Provides clear presentations and evidence on customer insights, product strategy, and changes to the platform to executive leadership teams - Creates user stories to track deliverables between multiple teams, including Operations, Product, and Engineering - Partners closely with marketing and web development teams to deliver software updates to SaaS platform, product app, and company website

• Territory Manager

  • Apr 2018 - Aug 2020

  Phoenix, Arizona Area • Cultivate and maintain relationships with national clients • Coordinate with internal staff and clients to service accounts, repair controllers, and install new products • Install, manage, and repair chemical automation controllers, pumps, filters, plumbing, and necessary pool equipment for commercial accounts • Communicate with national clients on a daily basis to assess account needs • Provide updated client communications to internal staff during monthly meetings • Remotely… Show more • Cultivate and maintain relationships with national clients • Coordinate with internal staff and clients to service accounts, repair controllers, and install new products • Install, manage, and repair chemical automation controllers, pumps, filters, plumbing, and necessary pool equipment for commercial accounts • Communicate with national clients on a daily basis to assess account needs • Provide updated client communications to internal staff during monthly meetings • Remotely monitor clients’ chemical parameters on commercial pools and water features

• Service Manager

  • Aug 2017 - Mar 2018

  Orange County, California Area Coordinate service and repairs between property and various internal team members. Troubleshoot water quality and equipment issues on commercial properties. Advise clients of issues and offer insight on how to improve pool operation. Managed staff of pool technicians who serviced 50 different properties



Big Surf Waterpark

• Recreational Facilities
• 1 - 100 Employee

• Operations and Maintenance Supervisor

  • Mar 2010 - Mar 2019

  Tempe, Arizona • Coordinated with outside contractors to assess best course of action for repairs and projects • Supervised and managed facility maintenance and operations • Trained and oversaw maintenance technicians, custodial staff, and park landscapers • Maintained equipment critical to the daily operations of park functions, such as pool pumps, waterslides, computer networks, and wave generation hydraulic systems • Planned and budgeted annual park improvement projects, mechanical repairs, and… Show more • Coordinated with outside contractors to assess best course of action for repairs and projects • Supervised and managed facility maintenance and operations • Trained and oversaw maintenance technicians, custodial staff, and park landscapers • Maintained equipment critical to the daily operations of park functions, such as pool pumps, waterslides, computer networks, and wave generation hydraulic systems • Planned and budgeted annual park improvement projects, mechanical repairs, and recurring expenses • Managed major projects, such as pump room retrofits and slide restorations • Planned and implemented upgraded programs for outdated pool equipment Show less