Experience

S4 Capital Group

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Executive Assistant to Sir Martin Sorrell

  • Aug 2022 - Present



Cult Wines

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Experience Executive EMEA

  • Dec 2021 - Jul 2022

  • Instrumental in strategic CX projects and enhancing customer experience• Carrying out a number of PA/EA duties such as handling travel arrangements, processing Director expenses, diary management, and handling a wide range of correspondence with confidentiality and sensitivity• Expertly managing and executing CX events and experiences across EMEA area, including trips to Bordeaux• Closely supporting colleagues including Global Head of Customer Programmes with all events and experiences• Liaising directly with local events support staff and suppliers, organising featured wines and catering logistics• Updating all CX data and systems e.g. VinTrade up to date; managing CX feedback; updating CRM dashboards• Coordinating preparation, sending and reporting of all CX surveys using Survey Monkey• Preparing and managing all EMEA invitations via EventBrite and Cult Wines company website• Creating and setting up cross-divisional meetings and training schedules• Meticulous planning of producer / customer travel arrangements and meetings• Maintaining productive relationships with marketing and tech departments regarding all creative output• Organising purchase of wine stock for events; conducting sales for all events and experiencesKey Achievements: • Organised and hosted three private events in Dubai, successfully recruiting new clients worth over £100k each• Spearheaded the organisation of fundraiser events for Ukraine crisis relief and M2M charity Show less

• Personal Assistant & UK Event Manager

  • Jun 2019 - Dec 2021

  • Promoted into this role, continuing to support seven directors while managing supplier relations• Organising and hosting entire portfolio of UK events and some overseas events• Detailed diary management for CEO and Senior Directors across all time zones• Conducting all pre-event planning, organising Châteaux / partnering agencies and guestlists• Managing all meeting rooms and client event areas; overseeing set-up, staff and caterers at event days• Coordinating suppliers and complex event logistics; building and maintaining strong vendor relationships• Overseeing and organising all company travel, senior management leave and expenses• Planning and organising client entertainment, UK staff benefits, internal events and senior management meetings• Liaising closely with clients, sales / marketing and business development teams to plan and publicise events• Producing highly detailed proposals for events, researching venues suppliers and contractors; price negotiation• Supplier coordination, handling constant client queries and troubleshooting, including budget managementKey Achievements: • Promoted after 10 months in the company• Organising all Work-From-Home staff during pandemic; creating virtual alternatives to all diarised events• Taking on the roles of three staff members; efficiently tailored these roles to ensure smooth-running of processes• Overcame challenges to successfully source venues for CEO to host Private Dining events in London and New York Show less

• Team Assistant

  • Sep 2018 - Jun 2019

  • Delivered exceptional continuous support to EA and seven directors, including Chairman and CEO• Running the company office and organising a wide variety of eventsKey Achievements: • Completed and passed wine industry qualification (WSET Level 2)• Organised and hosted Art and Fine Wine event within the first two weeks in the job• Singlehandedly organised and hosted several events within the first month• Took on running of the office when EA was absent during the first two months• Successfully implemented DSE system, carrying out interviews for the entire staff Show less



XPS Pensions Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Assistant to Consultants

  • Mar 2017 - Jun 2018

  • Liaising with clients and trustees regarding complex pension schemes • Assisted clients in saving money on defined contributions Key Achievements: • Worked with major clients who were initially unsatisfied, successfully resolving all issues and retaining their company loyalty • Liaising with clients and trustees regarding complex pension schemes • Assisted clients in saving money on defined contributions Key Achievements: • Worked with major clients who were initially unsatisfied, successfully resolving all issues and retaining their company loyalty



Just Group plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• Defined Benefit Business Development Support

  • Feb 2015 - Nov 2016

• New Business Administrator

  • Oct 2013 - Feb 2015



Foresters Financial

• Canada
• Financial Services
• 700 & Above Employee

• Administrator

  • Jun 2008 - Oct 2013



UK Home Office

• United Kingdom
• Government Administration
• 700 & Above Employee

• Administrative Assistant

  • Jul 2007 - Jun 2008