Experience

Texas Department Of Criminal Justice

• United States
• Government Administration
• 700 & Above Employee

• Clerk III

  • Mar 2023 - Present

  Front desk receptionist for the Rehabilitation Programs Division. Answers all calls and directs them accordingly. Greets and directs all guests including interviewees. Opens, reviews, logs, sorts, and delivers all mail received by inmates for the Division. Assists PFA Selection Coordinator in screening and qualifying all inmate PFA requests for the Division. Assists with any other requests for Director Christopher Carter's office assigned by his Executive Administrative Assistant. Front desk receptionist for the Rehabilitation Programs Division. Answers all calls and directs them accordingly. Greets and directs all guests including interviewees. Opens, reviews, logs, sorts, and delivers all mail received by inmates for the Division. Assists PFA Selection Coordinator in screening and qualifying all inmate PFA requests for the Division. Assists with any other requests for Director Christopher Carter's office assigned by his Executive Administrative Assistant.



CBRE

• United States
• Real Estate
• 700 & Above Employee

• Real Estate Services Coordinator

  • Jul 2016 - Oct 2020

  Provides general administrative support for the Real Estate Management Team. Assists with tenant and vendor customer service. Performs a variety of administrative tasks for assigned staff including but not limited to phone support, draft, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying. Works with Building Technician staff and vendors to compile a list of maintenance items. May open work orders. Coordinates and monitors status of work assigned to vendors.Assists with budget preparation by researching costs for supplies and services and obtaining bids as directed.Administers accounts payable and accounts receivable. Codes invoices for payment, inputs into accounting system and forwards original invoices to accounting for payment. Show less

• Temporary Real Estate Services Coordinator

  • Sep 2015 - Jul 2016

  Provides general administrative support for the Real Estate Management Team. Assists with tenant and vendor customer service. Performs a variety of administrative tasks for assigned staff including but not limited to phone support, draft, preparation and distribution of correspondence, expense reporting, calendar and scheduling, meeting coordination, filing and copying. Works with Building Technician staff and vendors to compile a list of maintenance items. May open work orders. Coordinates and monitors status of work assigned to vendors.Assists with budget preparation by researching costs for supplies and services and obtaining bids as directed.Administers accounts payable and accounts receivable. Codes invoices for payment, inputs into accounting system and forwards original invoices to accounting for payment. Show less



Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Temporary Administrative Assistant

  • Sep 2015 - Jul 2016

  Hired on to fill temporary role at CBRE on northwest side of Houston. Hired on to fill temporary role at CBRE on northwest side of Houston.



VanMor Properties, Inc.

• 8711 HWY 6 North #270, Houston, Texas 77095

• Deed Restriction Administrative Assistant

  • Apr 2014 - Aug 2015

  Enter all Deed Restriction ride books received from inspectors into TOPS software in a timely manner. Proof, print, sort, fold and mail all Deed Restriction letters for over 40 communities. Prepare deed restriction report for Property Manager using TOPS software. Enter and send all letters requests from Property Managers and Administrative Assistants. Prepare ride books for inspectors prior to all inspections. Enter all Deed Restriction ride books received from inspectors into TOPS software in a timely manner. Proof, print, sort, fold and mail all Deed Restriction letters for over 40 communities. Prepare deed restriction report for Property Manager using TOPS software. Enter and send all letters requests from Property Managers and Administrative Assistants. Prepare ride books for inspectors prior to all inspections.



Chaparral Management

• United States
• Real Estate
• 1 - 100 Employee

• Administrative Assistant

  • Jun 2012 - Apr 2014

  Assist the property manager with assigned portfolio of properties. Help assist displeased homeowners over the phone and in person with complaints and/or problems. Process on average 30 invoices a day. Contact vendors to request proposals as needed with set deadlines per Board of Director’s requests. Proof, compile, and send (by email, mail or courier) individual monthly Board Packets (consisting of Management Reports, Compliance Reports, Financial Reports, and Executive Session items) for Board Members. Create power point presentations based on Board of Directors requests and Property Manager’s approval for Annual Meetings. Inspect common area and clubhouse after each rental. Show less



Ashley Furniture Homestores

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Customer Relations Manager

  • Feb 2012 - Jun 2012

  • Answer all incoming phone calls and direct them accordingly. • Process all sales and payments handed in by the sales team as well as all credit applications filled out by customers for in store financing programs. • Handle all customer service calls concerning reselections of furniture as well as new sales for furniture reselections. • Assist the Office Manager in maintaining the correct balance for the cash drawer on a daily basis. • Process all daily audits to maintain accuracy of all sales, payments and reselections. Show less



Ashley Furniture Homestores

• United States
• Furniture and Home Furnishings Manufacturing
• 700 & Above Employee

• Guest Relationship Coordinator (Customer Service Manager)

  • Feb 2011 - Oct 2011

  • Handle all customer service calls/emails for all store locations after the customer has received their merchandise. Process all requests from Montage Furniture Services to either complete a parts order, even exchange or furniture reselection.• Enter all customer comments and information into the customer service module to create a service request.• Order any parts needed to do any repairs on customer’s damaged merchandise or for any piece of furniture on the sales floor requested by the Yoakum store, Victoria store, Corpus Christi store or Cuero warehouse.• Schedule all furniture repair technicians for customers. Then follow up with customers after the technician has been to the home to do a repair. Show less

• Office Lead (Office Manager)

  • Feb 2011 - Oct 2011

  • Train and manage newly hired and current office staff and create the weekly schedule.• Work with in-store warehouse staff to coordinate customer furniture pickups as well as coordinate with Cuero warehouse staff to have customer’s furniture sent to the store in a timely manner.• Responsible for counting the cash drawer and checking that it is accurate and for checking the previous days deposit for accuracy before taking the deposit to the bank.• Check all previous days’ sales tickets for any errors made by the office staff and correct any errors. Also check to make sure each furniture order was received. Show less



Summit Rental Management

• Spring, Texas

• Contract Employee

  • May 2010 - Oct 2010

  Process all repair requests from tenants with approval from homeowners. Enter on average of 25 invoices per day. Work with real estate agents and Broker to accept funds, execute leases, and turn over keys to new tenants. Manage vacant property utilities and lawn service for homeowner. Manage MLS listings to keep listings appealing to prospective tenants. Process all repair requests from tenants with approval from homeowners. Enter on average of 25 invoices per day. Work with real estate agents and Broker to accept funds, execute leases, and turn over keys to new tenants. Manage vacant property utilities and lawn service for homeowner. Manage MLS listings to keep listings appealing to prospective tenants.



Room Store

• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Office Clerical

  • Dec 2009 - May 2010

  Entered all sales tickets submitted by sales associates. Coordinated with both the Houston and Dallas warehouse to schedule furniture deliveries for customers. Assist Office Manager with customer complaints regarding furniture delivery or damaged pieces. Enter customer’s sensitive information for credit line in store. Entered all sales tickets submitted by sales associates. Coordinated with both the Houston and Dallas warehouse to schedule furniture deliveries for customers. Assist Office Manager with customer complaints regarding furniture delivery or damaged pieces. Enter customer’s sensitive information for credit line in store.



TCS Telecom Inc.

• Rockport, Texas

• Customer Service Manager

  • Jun 2006 - Aug 2009

  Maintain customer’s long distance accounts in proprietary system. Enter changes to ANIs as requested by customer. Open trouble tickets with vendors to trouble shoot customer’s long distance service errors. Update long distance rates per President’s request based on rate with vendor accounts. Occasionally assists the President and Billing Administrator of the company as needed. Maintain customer’s long distance accounts in proprietary system. Enter changes to ANIs as requested by customer. Open trouble tickets with vendors to trouble shoot customer’s long distance service errors. Update long distance rates per President’s request based on rate with vendor accounts. Occasionally assists the President and Billing Administrator of the company as needed.



TCS Telecom Inc

• Rockport, Texas

• Billing Administrator

  • Jan 2002 - Jun 2006

  Daily, weekly or monthly downloading of toll files from vendors. Run vendor’s files through different programs due to solve formatting issues. Send toll reports from vendors to customers on a daily, weekly or monthly basis as requested. Print, review, and manually stuff / mail monthly bills to customers. Troubleshoot corrupt toll files from vendors as they arise. Daily, weekly or monthly downloading of toll files from vendors. Run vendor’s files through different programs due to solve formatting issues. Send toll reports from vendors to customers on a daily, weekly or monthly basis as requested. Print, review, and manually stuff / mail monthly bills to customers. Troubleshoot corrupt toll files from vendors as they arise.