Experience

Student Job Search (SJS)

• New Zealand
• Staffing and Recruiting
• 1 - 100 Employee

• Team Leader

  • May 2020 - Present

  •Responsible for account and stakeholder management of top employers across New Zealand o Liaison with external clients to gather requirements and bridge their resource gaps o Provide valued solutions as a single point of contact for all escalated grievances •Interact with students through multiple contact center channels, provide job information and timely guidance to ensure student success•Continuously monitor the business process and provide valued feedback to internal stakeholders (CEO, Manager Service Excellence, Marketing, New Business Development, Product and Data Team) to improve client experience with the company and ensure stronger business delivery•Build monthly performance and insights-based reports for the board of directors as well as track team performance weekly to provide feedback and cater to their training and development needs•Manage a team of 13 to ensure that their Service Level Agreements (SLA’s) are met and that they have the required resources, skills, and motivation to work efficiently and effectively •Led new business development efforts for the organization resulting in increased awareness of service offerings and increased client base for students’ recruitments •Assisted with bulk recruitment and graduate campaigns•Led initiatives within the company to increase team morale, bonding, and support



Sjokolade India Pvt. Ltd.

• Founder and Partner

  • Jan 2017 - Jun 2018

  • A successful business delivery with net profits of over 0.5 million INR in just year 1• Managed business development, client relations, daily operations & brand marketing both online and offline with the help of a very small team• A regular day at work meant setting up meetings with clients, understanding their needs and catering to their requirements by creating and supplying handmade chocolates within the agreed timeframe • A successful business delivery with net profits of over 0.5 million INR in just year 1• Managed business development, client relations, daily operations & brand marketing both online and offline with the help of a very small team• A regular day at work meant setting up meetings with clients, understanding their needs and catering to their requirements by creating and supplying handmade chocolates within the agreed timeframe



Body Sculptor Gym

• India
• Wellness and Fitness Services
• 1 - 100 Employee

• Head Business Administrator

  • Nov 2014 - Dec 2016

  • Successfully managed end to end business operations for a leading Gym in Mumbai• A typical day included attending to walk-in clients, converting them to join the gym and growing the business, interacting with customers and providing them with dietary and workout regimes or guides, allocation of clients to personal trainers and following up with clients to ensure they are satisfied with the services provided• Assisted my boss with his appointments, daily routine tasks as well as travel schedules• Took on additional brand building, offline marketing, PR & business expansion responsibilities: Initiated on-ground mall activations for the company, executed corporate tie-ups & managed client relations