Experience

Hollywood Casino at The Meadows

• United States
• Gambling Facilities and Casinos
• 1 - 100 Employee

• Banquet Sales Manager

  • Mar 2021 - Present

  • Responsible for selling, detailing and executing events including wedding, corporate meeting and events, galas, fundraisers, as well as internal events etc. • Exceeds quarterly sales goals • Complete daily sales administration duties, generate contracts, book function spaces for events, create proposals, sales letters, and other miscellaneous correspondences. • Finalize all requirements of booked catering events while maximizing revenue through up selling and ensuring effective communication with all parties for a successful events. • Establish a strong client relationship through diligent planning and execution of events. • Negotiate meeting room rentals, function event space, and provide services within approved booking guidelines. • Actively prospect, quality new business through group history, trade shows, cold calling, and repeat business. • Daily use of Salesforce Delphi.fdc, Sertifi, and Micro systems.

• F&B Administrative Assistant

  • Jun 2019 - Mar 2021

  • SalesForce Certified Admin. Handle all reports in Tableau and Medallia Survey reporting. Utilizes superior hospitably and diplomacy skills to assist clients, managers, and staff in execution of banquets, meetings, and conferences.• Heavy calendar management, requiring coordination with external clients, directors, banquet departmental managers, other department managers, and assistants.• Reconcile expense reports for departmental management personnel upon request.• Compose written correspondence, notes and cards.• Coordinate guest calls and correspondence, utilizes mail, email, fax and express mail services.• Coordinates all meetings, trainings, marketing setups, and executive conference room usage etc.• Process all deposits, collect and arrange air, hotel, rental vehicle, limo for management, and VIP guest.• Order all supplies for facilities, office mangers etc.• Handle all shipments for trade show, convention events, and all other duties assigned. • Marketing Collateral Coordination - Proofing Special Events, Signage.• Weekly meeting agenda - PowerPoint and Financial updates.• Service initiative, property upcoming events. • Manage vacation/flex time accrued balances.• Training monitoring for all departments• Secure pay for catering.• Admins reports approval monthly.• P Card rectification.• ADV Deposits and Invoices rang daily• Log of all City Ledgered events.• Ensure set-up and break down of events.• Team members sign off sheets correctly.• Purchase requisition for facilities.

• Asst. Promotions & Sales Manager

  • May 2007 - Jun 2019

  • Maintain G2 License with PGCB for 12+yrs Promoted three levels since opening of the Meadows Racetrack & Casino in June 2007: Players Club Supervisor, Retail Marketing Manager, and Assistant Promotions and Sales Manager. Day to day management, operations of the Promotions and Sales Department with focus on Rewards Club, Retail Marketing, and Customer Service, etc. • Oversee POS operations, facility maintenance, as well as perform daily bookkeeping, reporting duties. Conduct, monitor, maintain all monthly retail inventory within retail store. Contact wholesale vendors to schedule appointments. Purchased featured unique merchandise, bestselling items to create a retail store layout that continually bring customers into the retail shop. Manage, increase revenue on a continue basis in the retail shop. Promote new memberships into the rewards club with knowledge of PNGaming, Oasis players tracking system. Facilitate paperwork for customer point disputes, merge accounts, win/loss statements, name, address changes. Manage a full range of administrative office operations including coordinating schedules, payroll, preparing correspondences, generating, daily/monthly reports, responding to guest inquiries in person, phone calls, addressing issues, direct caller to correct department, record-keeping management, and mail services. • Protect company assets, ensured quality assurance, operations compliance, safety, risk control awareness of associates through teaching, training. Controlled internal, external sources, theft through investigation, surveillance, and interviewing. Executed operational audits procedurals to monitor shrink inventory, impact company policy violations. Promoted the company basic beliefs, values in respect for the individual, excellent service to customers and superior integrity.



Washington County Courts - District Justice

• Admin. Assistant/Office Manager

  • Dec 1996 - May 2006

  • Clerical and Administrative duties within District Court. Maintain all court case documentation including initial case filing. • Process Criminal, Civil, Motor Vehicle, and misdemeanors cases. • Responsible for all financial aspects of the District Court; supervision of 3 clerical staff members; collection and prepared weekly project data status reports and entry into computer system; use interpersonal and customer relations skills to communicate with attorneys, law enforcement officers related, and offer assistance to employees and clients; monitor all caseloads, performed all administrative duties but limited preparing documents, ordering of all office supplies and maintained stationery and paper goods inventory; etc. • Worked closely with Local, State and Federal police agencies, and significant contact with the District Attorney's Office, Clerk of Courts, Prothonotary Office, Public Defender and Correctional Facilities across the State of Pennsylvania. • Prepare all legal documents arrangements, bails, bonds for Local, County and State. Streamline policies and procedures to expedite operations within the office. • Promoted from District Clerk to Administrative Assistant/Office Manager within a year.



National City Bank

• Banking
• 700 & Above Employee

• Customer Service Representative

  • Apr 1994 - Dec 1996

  • Met with prospective customers to refer accounts, investments, loans and mortgages, assess, analyze, investigate and recommended credit alternatives to clients. • Underwrite residential mortgage loans; consumer loans and credit cards; maintained proper cash limits, cashed checks, accepted deposits, and issued cashier's checks, money orders, traveler's checks, cash advances, and funds transfers. • Assessed office efficiency and streamlined duties to increase productivity and profit margin. Assessed profitability through analysis of financial statements and ratios. • Created procedures to ensure no overage or shortage in sales.