Experience

The Blair Partnership

• United Kingdom
• Book Publishing
• 1 - 100 Employee

• Human Resources Coordinator

  • Jan 2022 - Present



CIBT

• United States
• Consumer Services
• 500 - 600 Employee

• HR Advisor

  • Aug 2021 - Dec 2021



Australian Ethical Investment

• Australia
• Financial Services
• 1 - 100 Employee

• People and Culture and Office Coordinator

  • Feb 2021 - Aug 2021

  - Managed the employee onboarding and P&C induction process from start to finish for new recruits - Coordinated the onboarding and engagement surveys for 2021 using Culture Amp - Coordinated P&C office events including 'Diversity and Inclusion Day' and a benefits education session - Supported the management of the employee wellbeing program including coordinating flu vaccinations & ergonomics sessions - Coordinated the P&C monthly meetings using Miro - Updated and improved the P&C induction presentation for new starters - Supported the P&C team with the implementation of a hot-desking environment - Implemented a recruitment and onboarding tracker using Monday for the team reducing time spent on follow-ups and avoiding overlapping tasks - Tools used include; Monday, Miro, Visio, Microsoft Office including Outlook 365, PowerPoint, Word and Excel, Culture Amp, Teams Show less



ClearScore

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Customer Service Principal Lead of Efficiency, Quality & Training

  • Jun 2019 - Jan 2020

  - Improved the overall quality and efficiency of our customer responses by refining the global training plan and onboarding material- Managed three senior customer agents with all reaching the top two performance diagnoses under my management- Worked closely with the Mumbai customer team to enable them to update customer processes and improve training- Tools used include; Monday, Miro, Lucid Chart, Microsoft Office including Outlook 365, PowerPoint, Word and Excel, Slack, PeopleHR, 7 Geese, Notion Show less

• Customer Service Team Lead

  • May 2018 - Jun 2019

  Responsible for:- The performance (quality, efficiency, and accuracy) of a team of six and the overall customer operations team- The performance management of six direct reports- Onboarding and training of the team including probation management- Managing the day-to-day running of the team including setting daily tasks and assigning tickets- Performing quality control across a team with the support of the QA and Training Supervisor- Supporting all members of the team to advance their knowledge within customer operations- Participating in and owning Customer Operations projects, including improving Zendesk config and bug management within the department- Working closely with the Customer Operations team, as well as other departments in the company toactively enhance the user experience and deliver amazing customer service Show less

• Customer Operations Supervisor

  • Dec 2017 - May 2018

• Customer Operations Agent

  • Nov 2016 - Dec 2017



The Adecco Group

• Switzerland
• Human Resources Services
• 700 & Above Employee

• Helpdesk Coordinator

  • Jul 2015 - Oct 2016