Experience

Comprehensive Business Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Manager

  • Jun 2019 - Present

  Davie, Fl



Somerset Academy North Lauderdale

• Information Technology Manager

  • May 2017 - Jun 2019

  Manage • School’s internal systems: • Manage servers 2008r2 • Active Directory • Maintain internal network • Desktop’s and laptops Support • Windows 7 and 10 • Hardware and software troubleshooting • Image computer using main IT supports prepared image Networks: • Maintain existing network • Wired • Wireless • Troubleshoot problems with existing networks • Test new devices to extend or enhance network performance • Setup and configure network… Show more Manage • School’s internal systems: • Manage servers 2008r2 • Active Directory • Maintain internal network • Desktop’s and laptops Support • Windows 7 and 10 • Hardware and software troubleshooting • Image computer using main IT supports prepared image Networks: • Maintain existing network • Wired • Wireless • Troubleshoot problems with existing networks • Test new devices to extend or enhance network performance • Setup and configure network switches • Office 365 • OneDrive folder redirection • Printer and copier maintenance Other Responsibilities: • Test software and hardware features and functionality Documentation: • Using OTRS ticket system to • Create guidelines and procedures for teacher and student usage • Training for teachers and students on the machines and software Show less



Streamline Computing

• United Kingdom
• Information Technology & Services
• 1 - 100 Employee

• Technician

  • Aug 2014 - May 2017

  Fort Lauderdale, Florida Manage • Multiple land-based and yacht clients: • Remotely manage servers (2003-2012r2) and desktop’s (XP, Vista, 7, 8, 8.1, 10) for multiple locations locally and abroad • Monitor servers, check server’s backup file integrity, update the server’s antivirus and overall system health Support • Windows and Macintosh systems: • Hardware and software troubleshooting • Virus removal • Data backup and recovery Networks: • Set up and manage new networks • Troubleshoot… Show more Manage • Multiple land-based and yacht clients: • Remotely manage servers (2003-2012r2) and desktop’s (XP, Vista, 7, 8, 8.1, 10) for multiple locations locally and abroad • Monitor servers, check server’s backup file integrity, update the server’s antivirus and overall system health Support • Windows and Macintosh systems: • Hardware and software troubleshooting • Virus removal • Data backup and recovery Networks: • Set up and manage new networks • Troubleshoot problems with existing networks • Test new devices to extend or enhance network performance • Setup and configure routers with multiple WAN ports Other Responsibilities: • Test software and hardware features and functionality Documentation: • Develop manuals and instruction guides for each client’s location/yacht • Create guidelines and procedures for setup per client • Training for clients on their machines and software Show less



Independent Contractor

• IT Contractor

  • Oct 2010 - Aug 2014

  Set up and Maintained: • Computers • Desktop and Laptops • Windows and Apple • Printers • Sever • 2008 and 2013 • Networks • Running, terminating, and certifying cables



Translators, Inc.

• IT Analyst

  • Nov 2008 - Oct 2011

  Hallandale Beach, Florida Managed • Windows 2003 and 2008 servers: • Including active directories and SQL Databases • Linux Web Server with SQL Database Set up and Maintained: • Apple Macintosh desktop and laptops • Open SUSE desktop • Ubuntu desktop and server • Red Hat Server and desktop • Unix desktop Other Responsibilities: • Setup and maintenance of the network infrastructure • Supported internal end users and clients • Provided help desk services for our remote employees •… Show more Managed • Windows 2003 and 2008 servers: • Including active directories and SQL Databases • Linux Web Server with SQL Database Set up and Maintained: • Apple Macintosh desktop and laptops • Open SUSE desktop • Ubuntu desktop and server • Red Hat Server and desktop • Unix desktop Other Responsibilities: • Setup and maintenance of the network infrastructure • Supported internal end users and clients • Provided help desk services for our remote employees • Troubleshoot software and hardware problems on Apple and Windows systems • Gave step-by-step instructions on how to resolve issues Worked to develop ISO 9001:2008 processes for IT. Show less