Robert Gross
Owner at RFG Marketing, LLC- Claim this Profile
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Bio
Debra Mathias
I met Bob this year and have found him to be a wonderful and kind human being. His attention to detail and concern for clients are the two attributes that I most admire about his work ethic. Anyone would well served if they had Bob as a part of their team.
K. Schulz
I served with Robert on the American Marketing Association Board of Directors for a few years. He has outstanding leadership abilities and excellent analytic skills. He is honest and will always provide the best possible service for his clients. I would not hesitate to recommend his company for any business needs.
Bev and SJ Sevell
I've known Robert for a while and I must say, he is a man of many talents. He's patient, thoughtful, always looking towards new and innovative methods of marketing and an educated, philosophic individual. When we worked on one project in particular for MidWest Fresh, it was completely enjoyable and it has become one of the projects we are most proud of. It has become the one we share always as an example of outstanding direct mail. I'd call Robert a Renaissance Man: someone who can re-invent himself when he's determined to address a new situation. I look to Robert as someone who we all can learn a lot from.
Debra Mathias
I met Bob this year and have found him to be a wonderful and kind human being. His attention to detail and concern for clients are the two attributes that I most admire about his work ethic. Anyone would well served if they had Bob as a part of their team.
K. Schulz
I served with Robert on the American Marketing Association Board of Directors for a few years. He has outstanding leadership abilities and excellent analytic skills. He is honest and will always provide the best possible service for his clients. I would not hesitate to recommend his company for any business needs.
Bev and SJ Sevell
I've known Robert for a while and I must say, he is a man of many talents. He's patient, thoughtful, always looking towards new and innovative methods of marketing and an educated, philosophic individual. When we worked on one project in particular for MidWest Fresh, it was completely enjoyable and it has become one of the projects we are most proud of. It has become the one we share always as an example of outstanding direct mail. I'd call Robert a Renaissance Man: someone who can re-invent himself when he's determined to address a new situation. I look to Robert as someone who we all can learn a lot from.
Debra Mathias
I met Bob this year and have found him to be a wonderful and kind human being. His attention to detail and concern for clients are the two attributes that I most admire about his work ethic. Anyone would well served if they had Bob as a part of their team.
K. Schulz
I served with Robert on the American Marketing Association Board of Directors for a few years. He has outstanding leadership abilities and excellent analytic skills. He is honest and will always provide the best possible service for his clients. I would not hesitate to recommend his company for any business needs.
Bev and SJ Sevell
I've known Robert for a while and I must say, he is a man of many talents. He's patient, thoughtful, always looking towards new and innovative methods of marketing and an educated, philosophic individual. When we worked on one project in particular for MidWest Fresh, it was completely enjoyable and it has become one of the projects we are most proud of. It has become the one we share always as an example of outstanding direct mail. I'd call Robert a Renaissance Man: someone who can re-invent himself when he's determined to address a new situation. I look to Robert as someone who we all can learn a lot from.
Debra Mathias
I met Bob this year and have found him to be a wonderful and kind human being. His attention to detail and concern for clients are the two attributes that I most admire about his work ethic. Anyone would well served if they had Bob as a part of their team.
K. Schulz
I served with Robert on the American Marketing Association Board of Directors for a few years. He has outstanding leadership abilities and excellent analytic skills. He is honest and will always provide the best possible service for his clients. I would not hesitate to recommend his company for any business needs.
Bev and SJ Sevell
I've known Robert for a while and I must say, he is a man of many talents. He's patient, thoughtful, always looking towards new and innovative methods of marketing and an educated, philosophic individual. When we worked on one project in particular for MidWest Fresh, it was completely enjoyable and it has become one of the projects we are most proud of. It has become the one we share always as an example of outstanding direct mail. I'd call Robert a Renaissance Man: someone who can re-invent himself when he's determined to address a new situation. I look to Robert as someone who we all can learn a lot from.
Credentials
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Social Media Marketing
HubSpot AcademyMay, 2022- Sep, 2024
Experience
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RFG Marketing, LLC
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United States
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Market Research
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1 - 100 Employee
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Owner
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Sep 1993 - Present
What are your customers/employees thinking . . .• about your product and service KPI (Key Performance Indicators)?• about employees they have contact with?• your employees future at your company?RFG Marketing provides its clients with information aimed at improving the linkage between their two important assets, customers and employees. Our focus is on customer relations for industrial and business-to-business clients. A thorough gap analysis reveals much about customer expectations vs. what they experience. What actions need to be taken to correct disconnects between them?We provide information to our clients about how their customers see pricing, product/service performance, subcontractor performance, and product development. We have solid experience in the current international/multicultural workplace environment.
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Owner
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Sep 1993 - Present
Areas of Expertise:• Voice of the customer.• Logistics industry.• Gap analysis.• The unique needs of distinct groups of your customers. They may include distributors, high-revenue customers, or ones from different industries.Our services center around finding out what your customers are really thinking. There are a number of ways to find this out. Surveys may or may not be the best solution. Interviews often uncover nuances in the customer relationship you need to know about.It is important to know if your customers are receiving is what your employees think they are delivering. We have found inconsistencies in what both groups are thinking. Knowing about them forms the basis for improving customer relations.Some of the most successful companies are ones who form close partnerships with their customers. The information we have uncovered has improved the working relationship between our clients and their customer base.Commonly, the customers who are merely satisfied (those more or less neutral) don't respond to inquiries. We know how to improve their participation. This matters as merely "satisfied" customers are the ones who could be lost to competitors.
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American Marketing Association
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Advertising Services
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Past President
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Mar 1982 - Present
What any leader does. Take blame for what goes wrong. Give credit to others when things go right. An important accomplishment was the upgrade and revival of the AIM (Achievement in Marketing) Awards. I also served two terms as Secretary/Treasurer earning an award for the chapter's financial performance. What any leader does. Take blame for what goes wrong. Give credit to others when things go right. An important accomplishment was the upgrade and revival of the AIM (Achievement in Marketing) Awards. I also served two terms as Secretary/Treasurer earning an award for the chapter's financial performance.
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Council of Supply Chain Management Professionals
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United States
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Non-profit Organizations
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Member
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Apr 2016 - Present
A professional association of supply chain companies and professionals. With Columbus, Ohio as a major transportation hub for motor freight, rail, and air this organization is influential in a positive way. A professional association of supply chain companies and professionals. With Columbus, Ohio as a major transportation hub for motor freight, rail, and air this organization is influential in a positive way.
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ASQ
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Education Administration Programs
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1 - 100 Employee
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Member: Columbus Section 108
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Jun 2015 - Present
ASQ COLUMBUS SECTION 801 – We serve the Columbus and Central Ohio members of the American Society for Quality. MISSION STATEMENT - We will promote excellence by providing education in Continuous Quality Improvement to satisfy our diverse Central Ohio customers. ASQ COLUMBUS SECTION 801 – We serve the Columbus and Central Ohio members of the American Society for Quality. MISSION STATEMENT - We will promote excellence by providing education in Continuous Quality Improvement to satisfy our diverse Central Ohio customers.
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Kappa Sigma Fraternity
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United States
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Non-profit Organizations
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300 - 400 Employee
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Member
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Mar 1975 - Present
Theta Upsilon Chapter. We welcomed brothers of diverse political and personal philosophies, backgrounds, and religious convictions. To this day, we remain brothers and support each other in our lives. Theta Upsilon Chapter. We welcomed brothers of diverse political and personal philosophies, backgrounds, and religious convictions. To this day, we remain brothers and support each other in our lives.
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Columbus State Community College
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United States
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Higher Education
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700 & Above Employee
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Adjunct Professor
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1991 - Present
Current teaching marketing courses as well as business management in both traditional and online settings. Business Ethics is a personal favorite. The creation of a Market Research Principles course was my responsibility along with additional curriculum development. Current teaching marketing courses as well as business management in both traditional and online settings. Business Ethics is a personal favorite. The creation of a Market Research Principles course was my responsibility along with additional curriculum development.
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Oriental Martial Arts College - World Headquarters
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United States
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Wellness and Fitness Services
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Instructor
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1979 - Present
Senior Master (Seventh Degree Black Belt) and Principle instructor for Moojung Gumdo (Korean Sword). Senior Master (Seventh Degree Black Belt) and Principle instructor for Moojung Gumdo (Korean Sword).
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Capital University
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United States
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Higher Education
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500 - 600 Employee
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Instructor
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2015 - 2015
Teaching a variety of marketing related courses including Market Research, Marketing Management and Integrated Marketing Communications. Teaching a variety of marketing related courses including Market Research, Marketing Management and Integrated Marketing Communications.
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President
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1996 - 1997
I am a past president of the Columbus Chapter of the American Marketing Association. The members of the board I served with were a wonderful example of teamwork. Before my election as president, I served two terms as Secretary-Treasurer. We managed our finances effectively earning national recognition for doing so. I am also a member of the American Advertising Federation. I am a past president of the Columbus Chapter of the American Marketing Association. The members of the board I served with were a wonderful example of teamwork. Before my election as president, I served two terms as Secretary-Treasurer. We managed our finances effectively earning national recognition for doing so. I am also a member of the American Advertising Federation.
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US Navy
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United States
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Armed Forces
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700 & Above Employee
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Lieutenant (Surface Warfare Officer)
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Jun 1974 - Jun 1978
This position taught me a great deal about logistics, teamwork, as well as management and leadership. One of the additional benefits was learning about propulsion systems. All officers had to qualify as a Engineering Watch Officer. Since we were steam turbine driven, we had to monitor vibration levels, water levels, boiler water quality and so on. Of course I got to stand bridge watches in all weathers. Going through the Straits of Gibraltar at night always kept us busy. Moreover, it is one thing to hear about different cultures, but real understanding comes from just being there. A visit to Morocco, which included meeting members of their military, gave me an appreciation of how people can be the same, yet different. As a Division Officer, I was responsible for the well-being of every sailor in my division. They ranged from gunnery and radar personnel to boatswain mates. Each group had its own skill sets and technical proficiencies which I learned to respect. The management challenges were different in each situation but effective leadership remains an important element in any organization.
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Education
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1987 - 1990
Capital University - School of Management
MBA, Marketing -
1970 - 1974
Miami University
Bachelor of Science, Education
Community
