Experience

WIN for KC

• United States
• Spectator Sports
• 1 - 100 Employee

• Director

  • Sep 2022 - Present

  Lead all short-term and long-term planning for WIN for KC including strategic planning, goal setting, day-to-day operations, and annual budget planning and oversight.Direct overall project management of annual WIN for KC Women’s Sports Awards Celebration including securing keynote speakers, sponsorship, and sales process. Oversee all WIN for KC events and programs including Camp WIN, endurance events, and clinics. Develop new and innovative events and programs that expand WIN for KC’s reach and impact, including opportunities for participation and leadership for girls and women. Build and maintain relevant ways for girls and women to support WIN including donor programs and networking opportunities. Develop partnerships and relationships with prominent civic leaders, women’s organizations, youth organizations, local women’s sports teams and other applicable groups.Oversee WIN for KC fundraising, in collaboration with Vice President of Corporate and Community Relationships, including actively seeking new sponsorships, partnerships and donors.Direct Big 12 Women’s Basketball events including promotional budget, marketing strategy, one-off events and programs, and serving on Big 12 Host Committee.Represent WIN for KC at community events, to the media, and at speaking engagements.



Relation Insurance Services

• United States
• Insurance
• 300 - 400 Employee

• Senior Account Manager and Team Leader

  • Apr 2019 - Aug 2022

  Developed staff model to re-position intercollegiate sports (ICS) service team for corporate growth goals (4 new positions created).Hire, onboard, supervise and mentor new ICS account service staff; review and improve existing business practices to streamline procedures, build consistency and scale-ability, improve collaboration, reduce redundancy throughout the ICS block of business.Maintain and grow client relationships for book of business (>$1 Million revenue annually, 95% retention rate); assess client and prospect needs and work with internal teams and external partners to adapt solutions as market evolves.Work with technology teams to advance and automate reporting capabilities and enhance client experience; build custom analytics to identify areas for athletic programs to mitigate risk, reduce losses and generate revenue.

• ICS Account Manager

  • Apr 2015 - Apr 2019

  Manage client relationships and provide support for Intercollegiate Sports (ICS) accounts by explaining product offerings, executing new account implementation, administering policy renewals and troubleshooting issues.Develop analytics for claims experience to help clients identify areas to mitigate risk, reduce losses and generate revenue; identified reporting priorities and developed specifications for technology team to expand and automate reporting capabilities.Implemented new centralized tracking and reporting process for renewal business among multi-office team and senior management.



NAIA

• United States
• Spectator Sports
• 100 - 200 Employee

• Director, Business Analytics

  • Mar 2014 - Apr 2015

  Established framework for new NAIA Analytics Center designed to leverage data to solve business questions and support strategic initiatives.Researched, analyzed and reported trends related to sport participation and higher education.Interpreted data and presented complex analytic solutions to a non-technical audience using visualizations.First-year initiatives included: setting up baseline metrics for association, member institutions, and student-athletes; identifying target prospects for membership recruitment; creating conference operations benchmark and trends report; studying academic performance of incoming student-athletes; improving data collection methods for better longitudinal analysis of performance; analyzing and reporting monthly and annual trends for student registration, revenue and case processing in the NAIA Eligibility Center.



NAIA Eligibility Center

• Director of Eligibility Services

  • Apr 2010 - Mar 2014

  In conjunction with the executive director, led start-up enterprise for a national center charged with examining eligibility for student-athletes interested in playing intercollegiate athletics at NAIA institutions.Set up staff organizational structure, integrated business system used to manage eligibility review processing for 29,000 student-athletes annually.Developed operational policies and business practices for the application of NAIA eligibility rules.Evolved into a supervisory position overseeing case processing teams, staff productivity and quality assurance.



NAIA

• United States
• Spectator Sports
• 100 - 200 Employee

• Manager of Championship Sports

  • Sep 2004 - Apr 2011

  Supervised national championship sports (cross country, indoor and outdoor track and field, women's soccer, volleyball), from general administration, rules, ratings and recognition to national championship management with local event hosts. Managed national championship site selection for assigned sports, including bid process, facility evaluation and contracting. Advised NAIA members and fans regarding policies and procedures for respective championship sports. Consulted with ad hoc committees that oversaw the NAIA’s transition from a regional to “direct qualification” model for postseason competition and overall association governanceDeveloped system to analyze and compare financial implications of proposed competition formats for each impacted sport.Served as national office liaison for the NAIA-Athletic Directors Association, Championship Competition Committee, and Gender Equity Committee.