Chief Executive Officer

• Feb 2020 - Present

Co-Founder

• Jun 2017 - Present

Chief Operating Officer

• May 2019 - Jan 2020

Managing Maya's overall operation including revenue & user growth. Delivering service to end users by connecting experts into Maya's network. Financials planning and management including budgeting. Engage with donors and investorsBusiness development and partnerships.Manage online and offline marketing through appropriate spending strategyAchieved 2 Million Monthly Active Users in Maya's platform. 4 times growth since joining.Tripled Maya's yearly revenue. Managing Maya's overall operation including revenue & user growth. Delivering service to end users by connecting experts into Maya's network. Financials planning and management including budgeting. Engage with donors and investorsBusiness development and partnerships.Manage online and offline marketing through appropriate spending strategyAchieved 2 Million Monthly Active Users in Maya's platform. 4 times growth since joining.Tripled Maya's yearly revenue.

General Manager & Head of IT Service Assurance & Reporting

• Jun 2018 - Apr 2019

Leading and managing a team with diverse functions stretching from IT services performance management, technology MIS & reporting to network performance benchmark. Managing complex scenarios involving customer experience, management presentations, regulator interactions, field force management for test data collection and project management with network sourcing.

General Manager & Head of Reporting & Benchmarking

• May 2014 - May 2018

Lead & Manage Benchmark & Reporting team to prepare and deliver Network and Service Performance reports for Voice, Data, 3G, IS/IT, VAS, 3rd party Contents, Customer experience, Interconnection, International Calls on regular (daily, weekly, Monthly, Quarterly, Yearly) and ad-hoc basis to Management and line functions.Enable team to provide competitive insight of service performance by benchmarking between KPIs of own and other service provider’s to support business decisions alongside fulfilling regulatory compliance and ensure support for service managers in dealing with service issues from network perspective with expert pool & service performance Vs customer experience information.Enhance Reporting efficiency through automation.Lead the process of technology KPI target setting Guide the team to derive performance insights by analyzing performance KPIs and correlating those with faults, customer complaints and business information and competitor analysis.Ensure timely delivery of Board and Management meeting reports from Technology. Monthly, Quarterly and Yearly reports to O&M forum, BEADs and GCB Project of Telenor. All regular and ad-hoc Regulatory (BTRC) requirements on QoS.Direct the team to develop reports on new services and to upgrade reports for technological or vendor changesEstablish strong linkage with BI database & sources and guide the team to correlate market information with technology reports.Strive to enhance ownership and visibility of Benchmark & Reporting team.

Head of Benchmarking & Deputy General Manager E2E Service Management, Assurance

• Feb 2013 - Apr 2014

Transform Technology Division towards customer centricity and ensure quality of services in all streams. Manage, direct Technology Service Quality Management Program (SQMS, CEM Solutions)Develop and implement customer facing QoS for all technology line functions, monitor and manage KPIManage transformation projects for AssuranceIT service quality assurance Lead & manage a team to provide insight of service performance by benchmarking between KPIs of own and other service provider’s to support business decisions alongside fulfilling regulatory compliance and ensure support for service managers in dealing with service issues from network perspective. Key Responsibilities 1. Manage and direct Technology Service Quality Management ProgramDevelop strategy and plan for Service Quality (CEM) transformation, Design solution plan, align stakeholdersProgram managementTransformation of technology customer facing processes for simplicity & efficiencyEnsure short and long term program goals on faster customer problem detection & resolution and integrate NPS in tech. value chain2.QoSDevelop & implement QoS plan for technology value chainImplement regional QoS, Corporate & enterprise customer SLA and strategic KQI (Dhaka & Chittagong)Quality & performance management plan for voice, data, VAS in 2G, 3G & broadband3.Manage transformation projectsNetwork performance improvementPerformance management systemQuality standardization program with TL 9000Support new operating model program & Telenor projectsNPS & CEM4. IT Services Quality AssuranceDevelop & manage IT CPM service levelEnd to end follow up and delivery assurance of IT servicesQA of IT services 5. Lead Service Performance Benchmarking TeamInsight of Grameenphone’s competitive service performance People and organizational management: Ensure a dedicated and hugely influential workforce in service performance benchmarking

Manager-End to End Service Management, Assurance

• Apr 2011 - Feb 2013

To lead & manage a team to provide insight of service performance by benchmarking between KPIs of own and other service provider’s to support business decisions alongside fulfilling regulatory compliance and ensure support for service managers in dealing with service issues from network perspective with expert pool & service performance Vs customer experience information.# Insight of Grameenphone’s service performance # Real time service performance monitoring # Expertise support for service management# People and organizational management: Ensure a dedicated and hugely influential workforce in service performance benchmarking# Service performance benchmarking in international standard.

Manager, BPM & QA

• Aug 2010 - Apr 2011

Lead and manage QMS (TL9000) Project of GP Technology Division Quality standards development for Core Network elements Perform timely as well as regular quality audits to check operational condition and compliance to standards Develop guidelines and recommendation for Quality Vs. Cost strategy Ensure a dedicated and hugely influential workforce in Core Network QA

Specialist, Radio and Transmission Systems

• May 2010 - Jul 2010

Technical expert support for core transmission network operation involving complex backbone network consisting of high capacity microwave links, optical fiber links carrying IP and SDH payloads. Lead & execute complex projects of transmission network optimization. Dimension and manage spares for a robust network. Manage vendors for technical supports in transmission domain.

Superintendent Engineer, Radio & Transmission Systems

• Oct 2009 - May 2010

2nd line O & M of optical transmission System , DCN & Synchronization

Deputy Superintendent Engineer, Core Network

• Oct 2006 - Sep 2009

 Second line operation &maintenance of Core transmission system with Optical transport platform  Ensure support from Vendors as per frame agreement.

System Engineer, Core Network

• Feb 2006 - Sep 2006

 Second line fault handling of core backbone transmission with Optical & Microwave platform Assist vendors for fault correlation & rectification

System Engineer, Network Integration & Configuration

• Dec 2004 - Jan 2006

Involved in soft integration of 1500+ Base Station in Grameenphone network while maintaining strict service level and optimum quality of execution. Acquired in depth knowledge and experience about transmission network.