Experience

IPVision Tel Ltd.

• Telecommunications
• 1 - 100 Employee

• Asst.Manager (Billing)

  • Nov 2012 - Present

   Verified all sorts of payable and receivable invoices from vendors and roaming partners.  Delivery of executive level status updates, both internally and externally with the client.  To investigate problems and errors in billing and work closely with relevant parties to put right the problem and eliminate the errors.  Keep records of customer interactions and transactions.  Billing to ensure services are billed and revenue is collected.  Going through the client Complaint List receiving from the Co-coordinator by mail on daily basis.  Monitoring traffic flows.  Sending mail to the clients and responding as needed.  Any other duties/responsibilities that may be assigned by the management. Show less



IPvision Canada Inc

• Canada
• Telecommunications
• 1 - 100 Employee

• Senior Billing Executive

  • May 2011 - Oct 2012

   Maintaining and updating client data base on a regular basis.  Following up the Daily client complain list by contacting all these clients regardless of the issue. Maintaining the billing activities of all clients. Sending mail to the clients and responding as needed.  Maintains records through filling, storage, compilation and updating and maintaining the billing activities of all clients. To supervise and manage the day-to-day operations relating to billing of selected products and services. Show less

• Customer Relationship Manager

  • Sep 2010 - Apr 2011

   Maintaining liaison with local clients and promoting IPvision Inc. services to the local and international markets. Negotiating with clients for buying and selling of voice minutes & other product services. Communicating with finance, legal, NOC, routing and operations personnel worldwide regarding client issues. Negotiating with clients for buying and selling of voice minutes. Customers complain handling in coordination with Billing, Technical, Finance and other functions to maintain smooth operation Data Analysis and preparation of different reports for Management decision making. Work in sync with the team to understand customer requirements. Capability of handling clients independently.  Build a strong relationship & keep in touch with Clients. Sending mail to the clients and responding as needed. Show less

• Front Desk Officer (FDO)

  • May 2010 - Aug 2010

   Responsible for maintenance of front office. Handling PABX system. Records of incoming & outgoing courier. Attending to the phone calls and redirecting it to the concerned department. Maintenance of daily attendance. Liaison with all sections/department. Skills on MS Office, Internet, E- mail, Mobile, SMS. Problem solving and providing information according to customer queries. Attending the guests of Directors & company visitors.



National Bank Ltd.

• Intern

  • Nov 2009 - Feb 2010

   I have worked in General banking department.  Have knowledge of dealing with clients.  Can use the banking software (A to Z).  Have worked at credit section and foreign exchange.  I have worked in General banking department.  Have knowledge of dealing with clients.  Can use the banking software (A to Z).  Have worked at credit section and foreign exchange.